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July 2023 by Paloma M.
Took my dog yesterday to this clinic and the staff always do an excellent job in treating my dog. They were able to catch physical complications in my pet that no other clinic were able to do so. I trust this clinic in helping me take extra special care of my pet. Very knowledgeable and experienced.
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May 2023 by Jackie M.
I thought my doggy was going to die. He's 15. I reached out to Crossroads and by phone they advised me on cost, feasibility, options, etc. to be seen. When I brought him in, I was immediately taken to a room. We'd never been patients here. The vet we got, Dr. Weich, was very academic, not very good at bringing it down to laymen's terms, but maybe I'm just dumb. It was like speaking to Eugene Porter from the Walking Dead. Lol. But I asked questions for clarification and he answered so I was happy with that. I was satisfied with the medical analysis and with the cost. They do take competition into consideration. They even have boards up with cost comparisons for a variety of pet needs. I was grateful for that. We got an emergency vet visit, X-rays, blood work, injected anti-inflammatory and pain meds, pain pills, and a prescription for more pain meds. All for $450. Hallelujah. I was expecting to be gouged. Nope. Extremely reasonable for an emergency visit. Not only are they reasonably priced, the vet techs are considerate, friendly, personable, and genuinely caring. In addition, the doctor took his time and gave us a very detailed, comprehensive lesson in how my dog is doing. I was very satisfied. We will definitely be back. This is my new go-to place for pet care.
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November 2022 by T R.
We love Crossroads, especially Dr. Misty Solis & the vet techs. After living in California for 20 years where I was spoiled with every vet specialist you could imagine, I was a little worried about my dogs' vet care after moving back to El Paso. I asked around and Dr. Misty was highly recommended, so I decided to visit her first. I was impressed by her knowledge and how calming she was with my dogs. I also learned that due to the lack of vet hospitals and specialists in the area, Crossroads had way more equipment than most general vets. I used to need a cardiologist to do my little dog's EKGs (she had a slowly progressing heart murmur), but Crossroads has the equipment plus trained staff who could do the procedure. My giant boy Enzo is the size of a pony, so he used to terrify my previous vet when he'd get grumpy over a nail trim, but the Crossroads vet techs handle him just fine. It can take a while to get an appointment (there are walk in times for emergencies, but I'm picky on which vet we see. A couple of them can be a bit rough around the edges, but I love Dr. Solis and the other blonde female vet who talked to me on the phone for a long time when my old lady dog had a seizure) and it's a bit pricier than some places here, but it's still way cheaper than any place I went to in southern California (my husky mix's tooth extraction was 1/4 the price!) and the care is better. My mom went to another respected vet clinic nearby with her cat to get her spayed, and the other place sent her home with the wrong cat! So now my mom's cats go to Crossroads too ;)
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March 2022 by J. Austin H.
Fantastic staff, caring physicians, and reasonable service quality. Maybe not stellar, but slightly above adequate, which is lightyears beyond what 90% of businesses deliver in El Paso. Tip: schedule an appointment in advance if at all possible. If memory serves, scheduled costs about $50 bucks less than a walk in. Tip 2: they use a service called Pet Desk for electronic communication and records. Apps available for iOS and Android. But you need to have your Pet Desk registered email IDENTICAL to what they have in their files at the clinic. Otherwise, your dog's info won't be available.
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December 2021 by Shelly C.
Can't say enough a out the doctors, techs, & staff. I've taken my pets here for over 12 years and ha e always received wonderful care. We lost one of our fur babies a few years ago and the kindness & compassion they showed to us was heart-warming! Love them!
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June 2021 by Izzy S.
I am kind of disappointed in this hospital. I came to bring my 4 month old kitten for his 2nd PRC and I only came here because the previous owner from the litter he came from brought him here. Their staff is excellent and nice but it's very unfortunate that they're not informative on everything that you're getting charged for. I am on a budget and when they asked if I wanted feline leukemia test, I said yes but only for that. I asked for pricing and it would have been around $100 (PCR & Leukemia test) and when I was ready to pay they said it was $134.40 and I asked why and they charged me for a rabies shot. Mind you, I didn't mind paying for that because it's vital for my kitten to have but to not be informed of the procedure or even told that that was done on my cat makes me upset. I would have given them 5 stars but it's very unfortunate that they lack communication.
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May 2021 by Kaitlyn T.
Update! My poor puppy took off his own cast while I was asleep the other night! Probably a really cheap fabric that's why he took it off. I didn't get upset at him because the vet never told me how long to even keep it on him!!!
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May 2021 by Lori W.
Background: I rescued a pregnant dog I found wandering the streets--she gave birth in my home to 6 wonderful pups. I made arrangements with a rescue org to take the pups for adoption (for all but 2 that my aunt, in from Washington, fell in love with) and now fostering while we wait for forever homes. Stanley Yelnats, the oldest pup developed a honking cough and I was sure it was kennel cough, so I called the vet. My aunt decided to come along as this might be her last chance to finish vaccinations before her return trip. The Good: I was told no appts today but we were WELCOME to come in as a walk-ins (remember that, it'll play out later). Staff at the door were very courteous and friendly. Tech assistant to the vet was also gentle, good with the pups, and mostly communicative. The bad: The biggest thing of note is the attitude of the vet. Dr. Ron Weich was incredibly rude, and he was less than pleased to receive walk-ins. For 75.00 per puppy he subjected us to a 5 minute scolding about why we needed to make an appointment. He used words words and phrases like, "with as busy as I am, I don't have time for animals who are well," (although, my pupper was sick), and "I have a waiting room full of sick animals that have to wait longer while I waste my time with UNINVITED patients," he actually used the word unscheduled first, thought about it, and changed it to uninvited. He went out of his way to make us feel small, stupid, and not worth his time. (Wouldn't it be more practical to simply not accept walk-ins?) I'm not one to take abuse but my pupper was ill so I held my retort and explained that Stanley was indeed sick and the other pups were leaving town quickly and needed their shots before the long car trip back to Washington. He could not have cared less. Everything detail my aunt and I tried to impart fell on deaf, apathetic ears. He dismissed kennel cough but did not offer another cause. He was so dismissive and callous that I was utterly ashamed for him. I resigned myself to enduring the visit in the hopes that something, anything, good might result. Then came the bill: $346.78. I was blown away. I was charged 350.00 for what essentially amounted to a lecture on why none of us were worth this vet's time. (Shame on you.) When I asked for itemization, our clerk became disdainful and terse. While paying this ridiculous bill, I noticed a young man at the desk trying to get his very small, very sick pup in to see the vet. The front desk clerk was echoing the sentiments of Dr. Weich--no money, no care--with the same callous "you're not my problem," lackadaisical attitude. I'm guessing this is the attitude fostered, perhaps even cultivated, by this vet. (How very troubling.) Luckily for the young man, a woman standing next to me heard the exchange and offered to pay for the office visit. I then watched, as the clerk smirked and nodded knowingly at a co-worker, while the young man profusely thanked the woman. Wow. To conclude: I do not recommend this animal care facility. I cannot, in good conscience, suggest that anyone patronize this establishment as the vet is obviously burned out with regard to his profession. My only advice is for the vet himself. Sell the business; find another profession; El Paso needs vet who care, and your techs, clerks, and other staff need a better role model.
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February 2021 by Sarbani B.
I have been to the clinic several times and have tried to give them multiple chances. One of the biggest issues is it is being run as an urgent care clinic. The doctors dont seem to have much time for follow up and very hard to get follow up appointments even if the dog is having ongoing issues. My labradoodle on the first experience there was a bit of a hyperactive puppy and the doctor gave him a sedative without asking me. More lately my little guy has been limping. I have taken him back 4 times, and each time its as if it is an irritation. The staff have no idea why the patient is returning. There are some good doctors but the staff is abysmal. I came in on a waiting basis to see the doctor today and the staff despite being told I would like blood work and to see the doctor, told me I had only made a visit for blood work. Poor communication, poor skills overall in the way this place is managed. We do need to have a follow up visit so I am going one more time, but no more. Am looking for a better place. By the way I am a physician, and this is not a practice in the usual sense. The head doctor admitted that they were really busy , and I would do better at a smaller place with more attention to the animals. These are animal doctors. One would think they would really discuss the problem after a visit 4 times for the same issue. If possible would run from this place. We also have a home in California and the vets are very attentive , its a totally different experience. This is clearly a large venture with little attention to the individual patient.
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December 2020 by Debby F.
This place is AMAZING. They are kind, compassionate and truly care about the fur babies and their parents. I lost my baby today and I could not ask for a kinder and more loving experience for both my baby and me. This is the BEST veterinary clinic in El Paso hands down. Thank you to Dr. Barnett and the entire staff for going above and beyond as always. God bless you all.
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November 2020 by Vivian V.
I am not one to do bad reviews but this is something that really needs to get addressed. I took in my baby kitty for cremation and when I picked her up they handed me a tin that literally looks like a cookie tin. And the worst part is that they didn't make me her paw prints!! Their lame excuse was that I didn't ask for one. REALLY! Why would I have to ask for one if I'm taking my fur baby for cremation the least I would want is to have her paw print, why wouldn't I. And if I didn't ask for one is because I was too devastated, I thought it would come with the service. If I didn't want it I could of took her to the humane society and had her disposed of for FREE!! I am very upset. Now I will never have that part of her ever!! DO NOT take your pet to be cremated here! If I could rate them a zero I would!
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July 2020 by Kristy Crockett
Worst vet experience ever! Dr. Weich is rude and condescending. He doesn't ask questions, but rather makes assumptions about you and your animal. I took my cat in for an emergency, and when it was discovered his blood sugar was low, Dr. Weich had the nerve to make comments such as "well you haven't killed him yet." He never asked WHY they didn't have current labs from their clinic, didn't recommend follow-up, nothing. Just lectured me on how close my cat was to seizure. Then he was going to discharge us without treating my cat. I had to ask the vet tech if they had given him anything to bring his blood sugar up, he didn't know, left the room, and returned with an oral syringe of dextrose and said "here, you can give this to him at home." I will never take another animal to his clinic.
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January 2020 by Brandi R.
I have a new kitten that needed to be seen. Upon arrival, the office is very clean and pleasant. Dr. Weich was extremely helpful, patient and thorough. Prices are reasonable.
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October 2019 by Theresa C.
I was very impressed with Crossroads from the very beginning. My dog was presented as a new patient with gastrointestinal issues and they set me up with Dr. Lenox, a specialist in gastro. He took an exhaustive history on my pet, and took a totally different approach than the vet I had been seeing for years. I feel confident he will get to the bottom of the problem and make my pup comfortable.
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July 2019 by Connie G.
If I could give 0 stars that would be my rating. I took my dog in and it was obvious he was dying (Dr. Lennox shrugged his shoulders "like oh well". Instead of doing local at the clinic labs they were sent out needless to say my dog died that night at home. Took him in to get cremated when Dr Lennox called excuse was "I didn't think he would die that soon". Avoid this hospital!!!
