The DoubleTree by Hilton Hotel El Paso Downtown offers a convenient and generally pleasant stay in the heart of the city. Guests appreciate the garage parking, gym, and the location that makes exploring nearby museums and the ballpark easy. The hotel features a rooftop pool area, which many find enjoyable, along with a restaurant and a Starbucks cafe on-site. The front desk staff are often described as friendly, helpful, and attentive, providing warm cookies and water at check-in. Rooms are spacious and clean, with some reviews highlighting the lovely city skyline views. However, some guests mention issues with the furnishings, noting that the room furnishings appear slightly dated and worn. Several reviews point out cleanliness concerns, such as dirty refrigerators, microwave ovens with food residues, and discolored shower curtains. Noise from outside windows can be bothersome, and some guests found the beds to be very firm and uncomfortable, affecting their sleep and causing discomfort. Customer service experiences varied; while some found staff to be attentive and accommodating, others encountered problems like delays in processing credit card payments and inadequate training. Despite these issues, most guests agree that the staff's efforts and the hotel's amenities contribute to a positive overall experience. The hotel is seen as a good choice for those wanting a central location and decent facilities, though some improvements could enhance comfort and service.
Best hotel in el paso great service and the people that work there are great
December 2025
Located in heart of almost everything, it's a nice place to stay. Service was good, they were very attentive. The room furnishings appeared slightly dated and worn, but still functional. Windows let in outside noises from the road, that's annoying. But overall an okay stay.
October 2025
Very nice hotel with a comfortable bed and within walking distance to museums and ballpark. Restaurant in the hotel was excellent and there is also a cafe that serves Starbucks in the hotel. The front desk staff are friendly, helpful, and efficient. Given 2 warm delicious cookies and 2 bottles of water upon check in.
