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October 2024 by Michael Salvucci
Two tire rotations in a row I book the first appointment right when they open at 930.
Twice now I've been told that the staff hasn't shown up and it will be 3+ hours.
Unprofessional. Why bother having appointments. Stay away.
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September 2024 by Bill Leff
Front desk has one knowledgeable chap, but they really need two. Prices are good but service needs improvement. They need two people at the front desk at all times. Waiting times are too long
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August 2024 by Elias A Villaseñor
They are not professional, they are disorganized and poorly treated, I do not recommend it.
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July 2024 by Thomas McAteer
Great and fast customer service. They were super nice and very easy to work with.
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December 2023 by Angelica Luevano
They never answer the phone
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December 2023 by jesus barajas
Refused to install tire ordered on line ..tried to make me buy more tires
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December 2023 by Patrick D.
Go early in the morning at Costco gasoline almost no lines. Just a couple of cars really. Today Super is $2.799 which is really a great price. No service at the pump but staff is around if help is needed.
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November 2023 by gustavo martinez
Sam's it's better
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October 2023 by Oscar Saenz
Just replaced 4 tires and asked for 1 TPMS sensor to be replaced. Dropped off at 2:30 and was told they'd be done in an hour. Was told I'd be given a call when done.Come 5:15pm, I head over to the store and ask for my vehicle. I asked why no one called me and was told that the TPMS sensor took longer.Not only can 4 tires be changed and balanced in 30 minutes but the sensor takes less than a minute to program.Costco, I recommend you audit your tire department. They left the blue protective film on the new tires as well now I have to take that off myself, as well as the grease that was left on the tires.I spent almost $1k on these tires and this is the service you provide? Whoa...first and last time.Maybe you should work by appointment only. That's if you truly want to serve your members right.
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September 2023 by Paola Velo
Love to go to costco but it's too far. We need one in horizon please
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September 2023 by Beatriz Hernandez
They don't answer the phone
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June 2023 by Mikayla Shae Sink
I like the pricing on meats, dry goods, and the books as well. I don't recommend the produce, however. Every trip we've had to Costco this year, we've gotten home and opened molded food. The mold is always conveniently under labels or deep inside the container where you can't see it from turning the package around.
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January 2023 by Anita Contreras
Great selection of items.
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December 2022 by Maria W.
Customer Service is top notch and wonderful in Texas but not in Alhambra California! Sandra Gomez had to step in from El Paso, Texas. We had very rude, lazy & vile treatment from Customer Service at Costsco Alhambra in California. BUT this is the tradgic part, there was one gentleman in Alhambra customer service that helped us and called my mother in law in El Paso Texas to help us resolve the issue two weeks previously. Sadly, this gentleman that gave us help and actually listened to us was thrown under the bus for listening and trying to help resolve an issue by the Supervisor. This Supervisor was trying to stir the pot and got her minions to support her bad customer service. I feel bad for the young man in customer service, he was great. Why isn't this guy a supervisor?! He gave us professionalism and courtesy ...he should be a supervisor?! Why?! Why is it that this great customer service rep in Costsco Alhambra is not promoted to supervisor. He listened and tried to help us but instead we got Supervisor Tweedle dum and subordinates Tweedle dummers trying to make us look feel like trash and swindlers. One subordinate was named Norma, she stood out for being the worst, she yelled at my hubby when we attempted to go back and get that gentleman to help us as a second attempt. (We thought we would get the next shift and avoid those lousy abusive Customer Service Reps and her repugnant Supervisor...that didn't happen!) It took us two weeks and two days for my husband and my mother in law to get this stupid thing "resolved." Perhaps it may take longer, we need to go back to Alhambra Costsco and give them an email for Costco El Paso Texas so that my mother in law can retrieve and change the membership. My mother in law wants to mail the rewards to us...lol. The funny part is that I have dealt with customers when there were strikes on the ports...so I dealt with crazy customer. What is the excuse for being lazy and then casting blame on someone that should be supervisor.
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October 2022 by Gold H.
Love Costco prices and pizza and hot dog combo. Get my TP and paper towels there. Olive oil and mango juice too. Have to say I prefer it over Sams club for sure.
