-
February 2024 by Angela A.
They have the worst customer service! They treat you like they are doing you a favor or you are stealing or getting it for free. When I travel, I stop at other Costco and they are not as rude as this warehouse. They are worse than the customs at the airport. Get checked at the door for your membership at the line and at the register. The employees are the worst and belittle you. Sam's Club is way better than Costco in El Paso, worse of the worst employees. I pay for membership and the items products and still get treated so poorly, not an enjoyable experience at this place. Also stock is mediocre and not enough stock or product choices like other Costco in other states.
-
February 2024 by Edward A.
My wife is 8 months pregnant and had an immediate urgency to use the restroom. I walked in the exit heading straight to the restroom. The door lady asked us where we were going as if it isn't obvious but I did explain to her and showed my membership card. Apparently being an urgency didn't matter as she wanted us to exit and walk all the way around and go through the entrance. I was dumbfounded. I refused and proceeded to walk my wife to the restroom. Well this lady called the manager on us. I had to explain the same thing to the manager who seemed a little more understanding but gave me another explanation and pointed us to some restroom in the Tire department. Well, we didn't find it. I was finally able to take my wife to the restroom we normally go to. As if I don't understand there is an entrance and exit. I've been a member for 14 years and this single location in El Paso has been the only location that I've had issues with. This is not the first time. Afterwards we walked out the exit and through the entrance to appease these people but we were too frustrated that we immediately left and went to shop at Sam's whom I've never had an issue with.
-
January 2024 by Robin Luna
Customer service is always top-notch. Prescriptions are always filled promptly, I've never had an issue with the pharmacy department ??
-
October 2023 by Quinn Shadle
If I could leave 0 stars I would, the ladies working tonight were clearly not busy and we tried dropping off an antibiotic prescription for our daughter and they told us they wouldn’t fill it until later tomorrow in the day. Ridiculous. Came to Walgreens across the street and they filled it in 20min. Don’t go here they don’t want to help you
-
October 2023 by Google user
If I could leave 0 stars I would, the ladies working tonight were clearly not busy and we tried dropping off an antibiotic prescription for our daughter and they told us they wouldn’t fill it until later tomorrow in the day. Ridiculous. Came to Walgreens across the street and they filled it in 20min. Don’t go here they don’t want to help you
-
July 2023 by Laura Sanchez
What bad things can you really say about Costco!! Their pizza is the bomb!!
-
January 2023 by Marisa M.
Even though I live a ways from Costco I go there OFTEN.... I love coming to Costco because I always seem to find something new. My grandma is a regular at the pharmacy and they are so friendly there. They care for their customers. I always come to Costco for the best grapes ever called Candy grapes. I can only seem to find them here. Also I've experienced very friendly employees at the service center. Every Costco employee is always willing to help out and seem to walk around the store often so it's not hard to find an employee for help. The ONLY issue I have is that El Paso needs a second Costco built in the Eastside. That is all.
-
January 2023 by Bryson H.
Please recognize Maurisio! He didn't have to, but he assisted me with loading my stand up freezer into my vehicle when he was already busy doing another task. Right on Maurisio! You da man!
-
December 2022 by Maria W.
Customer Service is top notch and wonderful in Texas but not in Alhambra California! Sandra Gomez had to step in from El Paso, Texas. We had very rude, lazy & vile treatment from Customer Service at Costsco Alhambra in California. BUT this is the tradgic part, there was one gentleman in Alhambra customer service that helped us and called my mother in law in El Paso Texas to help us resolve the issue two weeks previously. Sadly, this gentleman that gave us help and actually listened to us was thrown under the bus for listening and trying to help resolve an issue by the Supervisor. This Supervisor was trying to stir the pot and got her minions to support her bad customer service. I feel bad for the young man in customer service, he was great. Why isn't this guy a supervisor?! He gave us professionalism and courtesy ...he should be a supervisor?! Why?! Why is it that this great customer service rep in Costsco Alhambra is not promoted to supervisor. He listened and tried to help us but instead we got Supervisor Tweedle dum and subordinates Tweedle dummers trying to make us look feel like trash and swindlers. One subordinate was named Norma, she stood out for being the worst, she yelled at my hubby when we attempted to go back and get that gentleman to help us as a second attempt. (We thought we would get the next shift and avoid those lousy abusive Customer Service Reps and her repugnant Supervisor...that didn't happen!) It took us two weeks and two days for my husband and my mother in law to get this stupid thing "resolved." Perhaps it may take longer, we need to go back to Alhambra Costsco and give them an email for Costco El Paso Texas so that my mother in law can retrieve and change the membership. My mother in law wants to mail the rewards to us...lol. The funny part is that I have dealt with customers when there were strikes on the ports...so I dealt with crazy customer. What is the excuse for being lazy and then casting blame on someone that should be supervisor.
-
October 2022 by Gold H.
Love Costco prices and pizza and hot dog combo. Get my TP and paper towels there. Olive oil and mango juice too. Have to say I prefer it over Sams club for sure.
-
September 2022 by Cliff K.
I have used Costco gas in many places across the country in this particular place it was clean and well attended with staff available to help you no matter what type of situation you may need from forgetting your card to trouble at the pump. Costco has lots of things for the consumer to feel good about 1st of all the quality of their gas is excellent especially for the price point and I really need premium and it's anywhere from 10 to 20 cents a gallon less than is in the general market. It's a great value. The quality of their goods are also excellent in the store. Including lots of organic food in the crazy value of their $5 roasted chicken just like a miniature turkey. But most important they pay a livable wage for their average employees including health care and benefits and I always want to support a large port a large retail Box store that does this type of thing. Generally they have excellent covid 19 practices.
-
August 2022 by Dean C.
Abysmal disability access: only five electric scooters for the whole store. More than an hour wait for one, and I was told this is typical. Small grocery stores have more scooters available for their customers. Never experienced this at another Costco, not in Washington, New Jersey, or Mexico City. Manager (Rigo) said they "couldn't afford" to offer more, and that they do what the law requires. That's not enough. These scooters are not that expensive or hard to make room for! This store discriminates against those of us who for whatever reason can't walk easily - whether because of age, disease, or injury. A shame for the Costco brand.
-
July 2022 by Noreen R.
Usually love this place. I have been going to this place since I was little, I recently had the worst experience ever. First red flag was they sold me a computer they didn't even have in stock so I waited at the kiosk for electronics and the employee said he only could give me a cash refund (odd). I said okay then he counted the cash in front of me (in front of the long line in front of me 1244.83 dollars to be exact). I put the cash in my purse quickly because I am a young female and walked about. The next day (today) I realized one of the 100 dollar bills they gave me was fake. I have filed a police report and had the bill confiscated. Before the bill was confiscated I was told on the phone they would switch the bills so I could get my money back which was not the case. Usually would recommend this place but giving out counterfeit money is just a new level of wrong. I am now out 100 dollars and will no longer be shopping here.
-
July 2022 by Lucy Bustos
Best prices, Pharmacist and staff went out of their way to accommodate me after hours,I truly appreciate I appreciate that. Very grateful.
-
June 2022 by Rene C.
Bugs anyone ???? Products should be inspected Before selling bugs on the bag at Costco