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August 2024 by Liliana Martinez
Bad service.
I left my car on a Tuesday, and they told me it would be ready within 3 to 5 days. I was told to go pick up my car on a Monday noon, and when I got there, it was not ready... Everytime I call they say Carolina is not available and that they will pass the message to her, so she can call me back with the updates...I'm still waiting for them to call me back
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July 2024 by Gerardo Sotelo
Excellent service and attention Thank you Luis Quintana
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November 2023 by Georgia Ponthieux
They put a hole in my tire and never brought it up or mentioned it to me.
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November 2023 by Adrian Garcia
ALEXANDER AND EMIR WERE VERY HELPFUL, THEY MADE THE ENTIRE PROCESS EASY AND FAST!!! I THANK YOU ?RECOMMENDED!!
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November 2023 by Jose “Pepe” Lopez
It's always great.
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September 2023 by Daniel Gores
Horrible service. First, I called and received an auto reply saying the voicemail box was full. I called a different number and asked to be transferred to the service department. I was transferred and then put on hold. I was on hold so long that the phone started to ring again. I hung up and tried Rudolph Chevrolet and had excellent service there.
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September 2023 by April Pineda
I took my van for a diagnostic 2 wks ago. It was already a week and no updates. I called, they said the girl that was working on my van had quit, (blaming it on her) and that Juan, was going to take care of it. I spoke with Juan and he said they were going to start working on it. I called Juan after days for updates and no answer, left message and nothing. When he finally answered he said we needed a new battery for them to start working on it, 2wks had already passed. Since the van hadn't moved obviously the battery was dead. The van was there for 2 wks without getting any work done. Really bad service no communication at all. I don't recommend this place. Taking it somewhere else..
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September 2023 by Rita Swanson
My 2022 Silverado broke down @11,000 miles a week ago. Has been in dealership shop since, they still don’t know what is wrong.when they do figure it out they still need to order the parts parts (not in El Paso) the parts were said to take a week or week and a half to get here.they do not offer a courtesy car or a shuttle.After you buy the vehicle you are left walking when you brand new vehicle factory warranties vehicle breaks down. Feel bad for others that this happens to.
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September 2023 by Jason B
Hector in service was great! Thanks to the General Manager for teaming up with him and helping me out, that’s why I love coming here, people that care.
Every experience is different but mine have always been good and I’m confident you’ll see the same!
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March 2023 by Google user
My 2022 Silverado broke down @11,000 miles a week ago. Has been in dealership shop since, they still don’t know what is wrong.when they do figure it out they still need to order the parts parts (not in El Paso) the parts were said to take a week or week and a half to get here.they do not offer a courtesy car or a shuttle.After you buy the vehicle you are left walking when you brand new vehicle factory warranties vehicle breaks down. Feel bad for others that this happens to.
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September 2022 by Lupita Torrijos
Good service ?
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August 2022 by david davis
I scheduled an appointment for basic services over a week in advance. Arrived at the scheduled date and time, parked in the service-line, no one acknowledged I was there. So I went in for help. I was told that they are so understaffed and overworked that it wold take 2-3 weeks to do the work. I brought my car to a local mechanic and had the issue resolved in less than an hour.
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July 2022 by Victoria “Victoriay9” Y
It's okay. But I feel like some of the salesmen were just hungry. Meaning that there's already twice this happens to us where the salesman is happy to help but once we close the deal any leftover stuff he was like whatever. They didn't call to let us know the plates and sticker were there already for weeks. And they told us to take it on Monday to do a deep clean of the car and to get out goody bag... And when we got there they were closed. There was just alot that happened afterwards which were small but still would have liked more of that same customer service but for everything. Not just the beginning.
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June 2022 by Humberto Perez
I bought a used truck, nothing but problems.They have yet to register the truck and my paper plate has expired.They promised me a full tank of gas and detail and they refuse to do it now.They fixed a minor oil leak and did not install the shifter cable correctly and I was stranded out of town.(when I called them they said they will see if they can look at it).Save yourselves a headache and buy elsewhere!
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February 2022 by Roy Ontiveros
bought a 2022 Chevy Tahoe and after taking delivery, the vehicle shot up 6 codes which deemed the vehicle unsafe to drive. the vehicle has been in service at Rudolph now for 2.5 months with no fix, as a matter of fact GM is involved now and I'm being told that they still don't have a date as to when parts will be available. we buy an estimated 10 Cars a year for our businesses, and this was our first GM vehicle! boy, do we regret it. I have text and called service for an update and still no call back or text. even spoke to to Sales Mgr to see if they would buy it back and get us into another vehicle and I was told there was nothing they could do! so frustrating!
