April 2024 by Eli Robert Shaman
I recently moved to El Paso for business and was looking to buy Herman Miller office furniture. I decided to go local since I’ve always supported local businesses. After spending close to two hours sitting on all the chairs, reviewing the different types of finishes and features, I was ready to let the sales representative know what I wanted to buy. The sales representative informed me of the advantages of buying through them, focusing on not having to deal with the corporate customer service, and how they would take care of any issue, no matter how big or small. Well, after much time at the store, I left all my contact information, to include phone number and my email address. After a week of waiting for my quote, I called back to see what was the delay. To my surprise and dissatisfaction, the sales representative informed me he had forgotten about my quote since he was really busy but would get back to me asap. It’s been over two months and I never heard back. Again, this was just for a quote. I’m glad I just ended up buying directly from Herman Miller. I went to the other distributor on Butterflied Trail and it was the same issue. My guess is that they are either run by the same owner or the sales representatives just don’t care! As a business owner, this is now not to treat a customer, no matter how big or small. I hope the owners read this and take action with their sales representatives. Do take advantage that these distributors have the chairs, go sit down, try them out, pick out what you want, but buy directly from the manufacturer. Save yourself disappointments and headaches.
