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November 2023 by Ramon Gonzalez
Clean and well lit. But expensive and under staffed.
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November 2023 by Jaime A
Alot like the other western wear stores around town. It's pricey but not to worry about employees being pushy. They hardly acknowledge you. Can't remember her name she's a manager there she thinks she's God's gift to the store. And we'll she's not. But overall it's alright.
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November 2023 by Claudia Delgado
Spent over $600 at this store just to be helped at the counter by April who was in the worst mood ever.
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September 2023 by Naphtali Bergen
Nice store, but very pricey…
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September 2023 by Makenna Newton
I went in to get a pair of boots and left extremely frustrated with no boots! I’ve been in before and was helped my a lovely gentleman but this time around the lady helping me was extremely unhelpful and seemed like she hated her job! Terrible customer service, do better Claudia.
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September 2023 by Mary Lara
Very poor customer service. My daughter was in the store for over an hour, and not a single salesperson approached to offer assistance. They were just walking around in a high and mighty manner, sporting their western attire. My daughter had just received her credit card and decided against activating it because she didn't plan on a return trip.
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September 2023 by Madison Harris
Went to boot barn looking for new boots. Wanted some recommendations on the different brands. Love love love my new blue idyllwind boots! Thanks to Rebecca for all of the help!
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July 2023 by Paola
Very disappointed, we were buying probably more than $400 in just some work boots when they asked us to leave at 6:02 pm they didn’t even let us get more work items. Lady from register literally asked us to leave because they had closed already, not letting us buy our needed items.
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May 2023 by Gustavo Salmon
Just picked up a pair of boots for work. Cant recommended this place enough, especially Jesus Palomino for providing excellent customer service. He was so helpful and knowledgeable by explaining the differences in work boots. I ended up ordering them online since they didn't have what I needed in store but ordering was a breeze, and shipping was quick. Definitely will come here for all my boots.
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May 2023 by Nayeli Mata
Excellent customer serviceLots of variety
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May 2023 by Ashley Reyes
bad customer service. Employees were to busy talking, didn’t take the time to offer help. Had to get their attention to get charged after waiting 10 min at the register
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May 2023 by Herman Raul Sedano
I purchased a hat and realized it was defective after we got home. I took it back and they exchanged it right away, no hassle, great customer service.
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April 2023 by Sara Salazar
Great customer service!!! Came in for boots and left with boots jeans and a hat!!!
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March 2023 by Arturo Arroyos
Courteous and friendly staff
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March 2023 by Arlene Moreno
very poor customer service did not buy anything employees do not help.
