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June 2024 by Irma
I like this location but this is the second time I leave my stylo pen inside my phone and when given back after the screen protector is applied I always receive my phone back without it and they supposedly always tell me the same story, rhat it wasn't there in the first place. The odd thing is that when I showed the two men at customer service the picture I took before I went in, with my boyfriends phone, the pen was magically still there. Don't trust them, make sure you take out everything! Never coming here again
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June 2024 by Kristopher Knapp
Please put prices on your stuff. I googled MagSafe, price was 24 at Best Buy so I drove over there. Didn’t see the otter box MagSafe so I grabbed a presidio. Got to the register and it was $55. I didn’t want to be that person so I bought it and didn’t even ask for a military discount. I honestly would take it back but she never even gave me a receipt. This is why I order on Amazon…..
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June 2024 by Susie House
We went to get my daughter a tablet and my son and unlocked phone. We found some at a great price and the guy who took care of us sold us the membership he went on and on about it. After his speech I even asked him if he can any insensitives since he was trying so hard to sell it up to us and sadly he said he doesn't smh. Anyway he was great! It was a good experience over all.
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June 2024 by Rosario Carrasco
Great customer service
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June 2024 by ALFA Sanctuary
Deceptive sales tactics and coverages. Take your money somewhere else. Anything you buy here you will pay them to bring it back!
they say the word Free too much while always charging a service Fee$
Went in to get a unlock phone and diswasher.
I don't usually go to this location, everytime I go, the devices attach to alarms always goes off. They went off twice and it took forever for someone to turn it off so I left.
I want to mention that they need more training on products and customer service.
Most of the phones were out of stock and could not even be ordered. Put a sign up, why waste people's time if you don't have the product to sell to them.
4 of the employees were just standing around on their phones. I asked a gal to help me and she seemed frustrated that these guys were not doing their jobs.
She was very short with me and seemed annoyed. No phone in stock so I went to the appliance section and asked and employee with help. He told me to talk to this other guy. The other guy was unable to answer my question about my fridge I bought there.
Meanwhile three other employees were standing around talking and joking. They said nothing and kept standing around the dishwashers I wanted to look at. The alarm was going majority of the time about 15mins out of the 20mins or so I was in there.
If it was my store I would be ashamed of my employees. Paying for so many employees to stand around but don't seem to know what they are doing seems like a good way to loose money. Better to just order off Amazon!
Best buy is getting worse every year!
Horrible service, barely any phones in stock.
You can't even barely touch the phones without alarm going off. The store makes most there money on selling warranty coverages for all their items even a candy bar!?
They make warranty hard to process and or usually they say, oh your warranty expired because we switched out coverage programs.
Scams and deceptive.
This has happened 3 times to me through the years and everytime they switched, from geek squad protection to best buy total!
An employee told me that my 2 thousand dollar fridge needs to be fixed a minimum of 2 times before they can honor some type of exchange or replacement.
They make more money charging a service fee for every incident claim and a ridiculous usually 40% restocking for any returned item you don't like, even if it's the next day.
This is a poor business strategy to misslead and miss inform people forcing them to feel stuck with the product! Take your money somewhere else. Free for them to look at your electronics but they will always charge you for something, screen, battery, fan, case, card. It's a good business idea and model but very poorly executed! And only benefits the company, not so much their customers and members. It's a unwelcoming environment needless to say. Cancel your protection plans and take your money somewhere else that truly appreciates your business!
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June 2024 by michael gouch
They have tons of electronics and helpful staff.
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June 2024 by Biby Ibarra
I wanted to buy a Firestick controller, the price said it was 19 dollars and on the box they said it was 35, I didn't want it and they were upset that I canceled the purchase...
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June 2024 by Pamela Quinones
Worst customer service ever, I bought a screen protector and installation and the lady threw away my box, I asked her for it in order to register it and she just told me I already threw it away, I asked her in a very polite way for it, her answer was if you want it the trash is right there , so I had to open the trash and got it my self, I felt so humiliated.... she was attending the register on the phones section red curly hair.
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June 2024 by Kai Dragneel
Very helpful staff
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June 2024 by Chuy Gonzalez
Found what we needed and then some, I always have a hard time having to choose from too many options.
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June 2024 by Maria Hernandez
I walked in looking for a certain item that i had no idea where to start, and I found an employee (apologies didn't get his name), but he helped me to find the item within 5 minutes I was out of the store and on my way.
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June 2024 by Roman Soto
They serve very well both in English and Spanish!
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June 2024 by Janet Morales
Great as always
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It hard to say this but yr price maid me go some were els?????
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June 2024 by Mountain Life
Forgot out what the guy's name was. But was able to get all the electronics I needed
