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March 2024 by Jessica Fernandez
Super upset! When making reservation over phone with rep, they took payment because said it would be cheaper than paying over the counter.. 30 min drive to go pick up vehicle and all so they could deny rental for not having a credit card which rep never mentioned! Now have to wait 3-10 for refund of $400 on the weekend I’m out of town for a cheer comp?.. a big inconvenience!!
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February 2024 by Timmahawks
Rented a car from Avis, loved driving that Dodge Charger GT! Fun rental, amazing staff and very helpful. Thanks!
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February 2024 by Louis Lopez
I always use this place when I need a car for business travel. The staff are always nice and accommodating. The vehicles are always very clean and in tip top condition. No drama and always a good selection of cars.
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February 2024 by Laraine Schollmann
When you need a car...rent here.No issues
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December 2023 by John L
Friendly & courteous staff! Easy in - Easy Out. Being recognized & thanked for being a PC member also never gets old. 5 Stars.
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December 2023 by ASHLEY HASTINGS
Do NOT rent a car from this location. I had a reservation to pick up a minivan at 8 AM. I arrived on time due to scheduling constraints, but they did not have the minivan available. They told me to wait an additional 2 hours, offering NO solutions to the problem when it was clearly THEIR fault. When I contacted customer service to inquire about changing the pickup location, they requested an additional $1,000 for an airport pickup. This is unbelievable and unacceptable.
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August 2023 by David O
The young man was knowledgeable and courteous. He worked with us to switch our vehicle from an SUV to a truck at no additional expense.
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June 2023 by Alexis Guzman
We made a reservation for a mid size SUV and prepaid about $400 we got there and luckily the person up front was very helpful but the car they gave us was a unwashed rav-4 with big stains on both front seats not only that when we drove off the lot the air filters reaked of smoke and the LCD screen did not work. We went back to see what they could do about it and we were able to be fitted with a better car. While the second car is better we had to buy a jug of windshield wiper fluid and practically used the whole thing to fill it up. I expect more especially from a company like Avis. Have never had a problem with them until now. Im disappointed in this location and the fact they they do barely anything to ensure quality i mean they couldn't even give the car a wash. There is literally a carwash down the street.
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May 2023 by Christina De La Rosa
Very poor customer service. A young person named Hugo, didn’t know how to modify our credit card to a different card he kept blaming the system. No it was not the system, it was him that didn’t know what he was doing. I asked him to call his supervisor several time to explain the situation so they could guide him through. He refused to call for help. . After going back and forth for 40 min. Finally his ego allowed him to realized that he didn’t know what he was doing and called someone to guide him.He made our rental return experience very frustrating, only because his ego was to high to accept that he didn’t know what he was doing and kept blaming the system.We all need guidance in life.Please train your personnel
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March 2023 by Tommy Jensen
Do not rent! Gave me a smoked car and then charged me a month later for a cleaning fee. Then having to battle costumer service for a refund has been a nightmare!So many places to rent why risk the hassle?
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December 2022 by Makalani Waldo
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ is what I give this Avis car rental office. Keep up the great work staff that works at this location. El Paso, TX area.
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April 2022 by Catherine Gilbert
No 24 hour key droo for budget truck rentals as advertised on Budget's website. Budget stinks. The Avis attendant I worked with (after coming back another day to drop off the truck) was nice though.
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March 2022 by Salvador A
The woman working there told me we could take the rental car to Mexico without any problem. I get there and the man working there says that's not true. By then I had already prepaid $750 and they won't give me my money back. I'm going to the BBB with this. And not only that, the so-called agency looks like a complete dump inside. Stay away from this place.
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February 2022 by Yeong Moore
I would give this place 6 stars if I could. I had to cancel some of my services I already paid in AVIS in a different location and the lady in the front desk had no problem to help me out. She was very understanding, kind, and easy to deal with. I wish I remembered her name. It is so funny how the same company can provide such a different level of service depending on location. I would definitely use them again when I am in El Paso area!
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February 2022 by Diego Rodriguez
Rent here if you avoid the airport. It's so much cheaper for the same cars.