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March 2024 by Daniel S.
Professional. Trustworthy. Quality work. This was the second time I have taken my 2008 Ram 1500 to Auto Collision Center. The first time was for my front end, when they replaced the upper and lower control arms - have not had any issues since. After taking my truck to another shop to get the drive-train looked at, and having numerous issues and failures I went back to Auto Collision Center and they quickly identified the underlying issue. They are great. I won't take my vehicle elsewhere because their work can be trusted. I'm the third person in the family to have my vehicle worked on here. The entire team there great.
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March 2024 by Eric Zubia
If I could give less than one star, I would. My wife was in a minor accident back in December. As luck would have it, a member of Elite Auto Collision Center happened to see what happened and offered to help my wife by suggesting this place. My wife looked it up and realized it was a "legit" collision center, however the experience has been far from what a legit business should conduct itself. In summary we have gotten excuses on top of excuses since they took the car. Everything from waiting on parts, to about to go into production and the latest one, they confused her CHR with a CRV. I get that to a layman the type of vehicle could be confusing, but they're in the business of knowing what kind of vehicle they are working on. This should not have happened. Now, they're back to "waiting on parts". So that means it's either just another excuse OR they genuinely don't know what they're doing. Either way it tells you what kind of people they have working there. To say that it's been an unpleasant experience is an understatement. We will be contacting our insurance company and letting them know what kind of experience they've put us through so that EACC does not come up as a reputable option on their end. Hopefully they get flagged and the insurance company will not allow their drivers to use them. Bottom line, DON'T USE THIS SHOP!
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March 2024 by Amanda Zubia
I was going to wait until I picked up my car to assess the work on it to write a review, however, I’m going on 3 MONTHS waiting for my car to be fixed!! The only reason I brought my vehicle here is because an employee happened to be driving by when I got into my wreck on 12/18/23. (Minor fender bender on I-10) Her and her husband were even kind enough to drive me home and she was able to tow my car to the location. I had checked online for reviews and this place overall had a good rating and the customer service as I was processing documentation between them and my insurance all went smoothly. I’m not sure if the holidays had anything to do with my production. I gave them the benefit of the doubt when it came to that. All through January I kept having to call for updates on my vehicle, and kept getting the same answer of parts being ordered and not arriving yet. On 02/14 the owner contacted me and explained that the shop manager had resigned and that production was behind but assured me that my car would be moving along with production. Last week I was told it was finally going into reassembly. When I called yesterday they told me they misinformed me because they got the notes mixed up with another vehicle!! (I have a Toyota CH-R an they gave me information on a Honda CR-V) It is now 03/09 and I was told yesterday that they are STILL waiting on parts!!! To say that I’m frustrated is an understatement. I’m so disappointed with this business. I do not and will not recommend them in the future.
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March 2024 by Claudia Amaya
If there was a no star option I’d gladly give them that. They’ve had my car since December 10. Were in February 29. They received first estimate payment since end of December and another supplemental payment Jan 23. In which from there they had promised it was a 7-10 day job. As of today’s date they have not even started, and there excuse is they take too many jobs. I regret so much taking the advice of the tow truck driver that highly recommended them. I should have just gone with Caliber, that’s where my insurance wanted me to take my vehicle. From every person I speak about your business, unfortunately they’ve done business with you and it has not been a good experience .
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February 2024 by M J
Very satisfied with the service, I always come with elite auto collision, very good service and very affordable prices, I recommend them ?
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February 2024 by Martha UGALDE
Amazing experience with Elite Auto. Thank you very much for all your professionalism!
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February 2024 by Jose Granados
After a long process to repair my truck, the owner of the business, Mr. Lorenzo Salas, helped me to fix all the problems I had previously in a very friendly manner and with excellent customer service. I was very happy with the Elite's service. Thank you so much.
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February 2024 by Jesse Adame Sr
Nice place good people
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February 2024 by viviana paulina
poor work ethic, they are super unpunctual and irresponsible.
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February 2024 by Jose Valdez
Best of the best! Lorenzo really went above and beyond to get my son’s F-150 back on the road again. Couldn’t ask for better customer service and professional workmanship. I would definitely recommend to anyone looking to get their vehicle repaired and looking like new! Thank you Elite Auto!
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February 2024 by Angie Hernandez
Stay away from this place!!Regretting ever taking my car hereThey take advantage from the insuranceThey say they are going to repair and they don’t, They take months and have No consideration of your time and the need of your car. I had to personally get my car from the dealership cause “Elite found codes they couldn’t fix”. The dealership showed me pictures of the un repaired parts that they had promised they had already repaired like the un necessary transmission replaced!!This place should be closed down.Don’t bring your car here!!Stay away from this place!!
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January 2024 by Mariana Alcala
Very good service, they give me updates, and my car looks exactly was before, they took their time but was a very good job
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January 2024 by Dora McLure
Took my 2018 Impala for repair to bumper..people are great and communicate throughout the process. I would recommend this to anyone needing repairs.
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November 2023 by Luz Borunda
Did you use this business? Yes
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October 2023 by Sebastian Miranda
Good service and everyone very friendly, recommended
