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July 2024 by louisianadee
The Mazda SUV was new, clean, beautiful, and drove so smoothly. I really liked having the individually wrapped clorox wipe provided so I cleaned the steering wheel and handles before driving away. The process was easy, and the price was fair. I will use Alamo next time too.
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May 2024 by Andrea Vasquez
Easy to reserve, check in and check out process was easy also.
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May 2024 by Jose Alberto Berumen
I had a bad experience with the 1st auto they gave me, I swap it fot another, however when I returned, i forgot my camara, call right away form the airplane, they directed me to the website lost and found, and they cant find it, the camara was there, and its gone.
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May 2024 by Cindy Andazola
Pleasant helpful staff. Love the Jeep I rented! Flexible with rental needs.
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May 2024 by Angela O.
Alamo provided reasonable rates and excellent customer service and follow up. Lupe M. in the El Paso branch was wonderful!
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May 2024 by Todd Canada
First time renting a car in El Paso and had a wonderful experience with Jenifer Anderson at Alamo on a Saturday. Usually weekends are very busy and she was very efficient and got us our car very quickly.
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March 2024 by Cindy Alvarez
Alamo at El Paso Airport is affiliated with National and Enterprise. The cars are clean, smell fresh and in mint condition. Danny Araiza inside terminal at Alamo counter is efficient, professional and courteous. Upstairs, JJ walked me to my Camry and made sure I knew where all the gadgets were and how to start keyless ignition. Thifty has fish funk smelling autos. BUT ALAMO/NATIONAL/ENTERPRISE HAS THE FINEST AND CLEANEST CAR RENTALS.
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March 2024 by Flor Ramsey
I received the best customer service by Isaac H. He dealt with a very rude customer that was in line before me. I watched Isaac deescalate the situation and remain kind and professional. When it was my turn, he did not allow the uncomfortable interaction with the rude customer affect his service. Excellent customer service agent, and overall great experience renting a car from Alamo.
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March 2024 by Jason Patel
Excellent service and car. Check in was a breeze, the staff were super courteous and helpful. Upon return, they went above and beyond and Carlos dropped my family and me off at the terminal with all of our luggage (and stroller and 2 car seats..). I would look no further than Alamo (or enterprise/national) when it comes to renting my next car in El Paso. Thank you Alamo!
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February 2024 by Alex Konicke
Alan was super welcoming and kind when I dropped off my car. He was very friendly and made my experience great. El Paso Airport has been the best experience I have had an airport. Super happy employees, fun, welcoming and kind.
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August 2023 by Deysi Roman
Excellent service, very economical cars
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July 2023 by Noelle S
Had reservation and called twice to double check that someone would be there when our flight got in at 11:30pm. They reassured me that someone would be there for 2 hours past my flight arrival. They took down my flight number and said for sure someone would be waiting for us. NO ONE WAS THERE AT 11:30pm. THEY LEFT US STRANDED AT THE AIRPORT!! I called and they said they could do nothing! BEWARE OF THEIR EMPTY PROMISES AND TERRIBLE CUSTOMER SERVICE.
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April 2023 by Monique Velasco
Will never rent with Alamo. I had reserved a vehicle under my name but my mom was paying. When we showed up to the male attendant in the garage I asked if he could change the name to my mom and he said it was fine but unfortunately they were closing already and he directed us to the desk inside the terminal. When we spoke to the women she refused to assist us with anything and said we had to call Priceline and just kept saying nope. I doubt she even rented out any cars Friday night. Extremely rude and very unhelpful this was Friday night around 11pm. The guy in the garage was very friendly and helpful but that woman inside just didn’t care
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April 2023 by Vincent Lang
We recently got back from a trip to El Paso to visit the local National Parks. We were helped by Jennifer at the Alamo desk and she was one of the most thoughtful, caring, and professional employees I could've asked for. Not only did she help us select the perfect vehicle for our group size, but she made sure to answer all my questions patiently and thoroughly. Our trip started off on a successful note due in large part to her. In addition, the car drop off process was easy, smooth, and seamless. All in all, I highly recommend this Alamo location to anyone looking for a local car rental company thanks to their amazing customer service and employees.
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February 2023 by Anthony Ramirez
Incel at the main desk was more interested in playing video games than being professional or courteous. Avoid.
