Department Stores in El Campo, TX

“They have completely changed the store around. The front restrooms have been closed for over a month. It will take some time to get used to the new floor plan. 06/13/2024 The store is all over the place and makes no sense except maybe the part of having the wine isle next to the diaper isle....”

“Disappointed in the decline of Wal-Mart. It’s funny, I remember when Wal-Mart first opened and the attention to customer service and the customer experience actually meant something. I have noticed over the past 30 years the slow decline in the attitude not only to the customers but to the overall experience. Sam would be rolling over in his grave at the way people are treated in his stores. My mother who has had several heart attacks and is high risk for the Corona Virus asked me to drive her 30 miles to the El Campo Wal-Mart so that she could do her shopping. She was worried that the store would be closed because the hours have been amended during this pandemic. We were told that the store was open until 8:30pm. We arrived in the store about 6:45 to do the shopping. After finally finding a wheel chair for my mother and getting her into the store we made our way towards the garden center. When we got there we looked around but did not see the rakes. I asked the associate where they were and he said outside but that they had just locked the doors and he didn’t have a key. I asked him if he could call some one and he did. After waiting over 39 minutes no one came so I walked back to customer service and asked them to help me. They paged a manger who came and walked past me when I asked if she were the manager she said yeah but she didn’t have a key. After being rude to me I asked for the store manager. I could hear the first girl in the back being rude and disrespectful about the entire situation. The woman who came to talk to me finally addressed me as O you the one trying to get a rake? When I explained the entire situation she basically patronized me with a smirk and said come back tomorrow. When I told her that my mother called and that we drove there 30 miles she said there was nothing they could do and that it was too complicated of a procedure to be able to get anything from the outside department. When I told her we drove 30 miles after calling, she asked if we told them we needed a rake. No, nor did I tell them of any of the other items that we needed. The suggestion was that I drive an extra 60 miles round trip in order to buy a rake. I promise that I will not be back to the El Campo location. After leaving there I went across the street to Tractor Supply who were closing there doors and had been closed for technically 8 minutes allowed me to purchase the rake. 1 Star Wal-Mart. 5 for Tractor supply Thank you Tractor Supply!!!”