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November 2023 by jessie oviedo
5 star rated dealership. Buying a vehicle can be a stressful experience for good reason, but Jeff, Mario A,, and Hector do their jobs well. The communication of product specifications and the options we had available to us was excellent. This is our second purchase at this location; we left there fully satisfied with our decision on the beautiful XC60. Thanks Jeff, Mario, and Hector.
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November 2023 by Terry Reed
My wife and I both had a fantastic experience, our salesman Rudy was just great to the point and we got the deal done and took the vehicle home with us! The whole experience after the way we were treated over the last month in Harlingen was a refreshing and got a better deal than we expected! Rudy went out of his way to take care of any problems that came up. Take it from me,you will be glad you make the trip to Bert Ogden Volvo, Mazda,Subaru in Edinburg,so happy we found them.Terry Reed
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October 2023 by Sig Camarillo
I would NOT recommend Volvo Cars Edinburg service because I took my 2006 Volvo XC90 SUV in for an oil change only to be rejected as my vehicle is too old. The woman added they did not have the parts nor wanted the liability. This business gets 1 star because there is no option for zero stars. I provided my VIN for my appointment so they knew my vehicle model and year. Then the service person, Vanessa, was kind to check me in and taking many photos of my auto still being serviced in OKC but I was down in the Valley visiting family.Volvo makes great cars and perhaps you can buy one at this business but do not expect them to service you throughout the life of your vehicle unless you are willing to purchase new after time's up for being serviced by them.
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October 2023 by Joe Garza
Wish i could give them zero star. Overpriced left my car literally on 0 gas broke down on the way to get gas when getting it out of service. And my battery was no good and they didn’t even tell me. I don’t think they know what there doing in that shop, would not recommend.
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July 2023 by Charissa Canuelle
Very easy to work with and went over and beyond. I would definitely do business with them again!
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May 2023 by eddie eguia
The are all a great team they both took good care of us Cristian and Mariano did great if any of my friends or family need a new or pre owned I'm sending them your way thank you so much for everything very happy
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May 2023 by Monica flores
Very friendly patient showed me a different styles and brands I wanted to look at ended up choosing Volvo ! The salesman Cristian was not overly aggressive and that makes a huge impact
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April 2023 by Kathy Michael
What a great experience at Bert Ogden Edinburg!!!When I arrived at Bert Ogden I was greeted by Rey. What a nice young man. He was so helpful and gave me an honest assessment of what parts needed to be replaced on my car. Rey also gave me a phone number to call the warranty company. Rey was so pleasant and understood my frustration with the warranty company.After deciding to trade my car in - I was introduced to Joe. Another delightful young man. Joe showed me vehicles I was interested in purchasing. There was no pressure from Joe to purchase anything. He was knowledgeable about the vehicles I inquired about. Joe also took me on a test drive! Great personality, and awesome salesman.After deciding to purchase a vehicle, I was introduced to Sid. I was happy with the trade in value Sid gave me for my vehicle. Another very nice man.Hector from the loan department was great! Hector told me exactly what the warranty covered. There was nothing in the “fine” print!Bert Ogden should be very proud of their dedicated, friendly, and knowledgeable staff!!If your ever in need of car repairs or purchasing a vehicle get in touch with Rey, Joe, Sid, and Hector at Bert Ogden in Edinburg Tx! They will treat you great!!Thanks Bert Ogden Team!Kathy M
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April 2023 by Alicia Romero
Great selection of XC 40s. I found the perfect one for me with the assistance of your very knowledgeable sales representatives, Rudy Rios and Mariano Mora, whom answered all my questions and were able to find me the best deal. I appreciate their hard work and dedication. Great experience, thank you Volvo!
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April 2023 by David Rojas
Felt like family. Everyone, especially Rudy, were extremely helpful. Answered all our questions and explained in detail, possible solutions. Highly recommend doing business with this car dealership. Thanks!!!
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April 2023 by cHiNo
Great and speedy service. Rudy was amazing and tailored the entire process to my schedule. I was in and out with my new C40 in an hour!
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March 2023 by pfacundo61
Cody was outstanding. Entertained all our requests as we narrowed down our search for a pre owned car. Very knowledgeable and thorough. TheFinance department also explained the benefits of adding the extended warranty and adjusted our contract after we had initially declined. We got more car for just a little bit more.
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February 2023 by G. Mendoza
Everyone is sooooo friendly, make sure you are comfortable with your sale, time waiting and dealing with everyone in the office. There was absolutely zero pressure with the purchase transaction.
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February 2023 by Juan Leal
I've come to expect bad customer service from every bert ogden in the valley, but this bert ogden takes the cake. i bought s60, and when it was recalled for door issues, they made things so difficult. Never Again!
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October 2022 by Cesar
Was sold a vehicle and wasn’t told that there was a scratch on the bumper until after all paperwork was finalized. They promised to fix it, but I had to continuously call them to get an appointment to get it fixed. Once I receive the car back from fixing the bumper I noticed that the technicians tore the back seat Napa Leather. Upon further inspection, the technicians didn’t put everything back together correctly and scuffed some parts. Now they have promised to fix the seat as well, but they always say they’re going to call and never do. On 10/27/2022 I can’t get anyone on the phone to give me an update. Worst car buying experience I’ve ever had. Pictures are scuffs and the tear when it came back from body shop. I’m definitely sharing this to my social media to keep loved ones from going through this experience.
