Verizon

Most Recent Comments

• November 2025 by Mary
  The staff is the best, easy to talk too, very understanding and knowledgeable. Dan, Tony and sorry can't recall the other guys name 2.00 $
  with that you know I didn't forget you..keep up the amazing job.
• November 2025 by Christopher Brown
  The store personnel Mr Daniel was very helpful and friendly to communicate with. Options and promos were explained prior to us deciding what steps to take. The product we preferred was ordered and delivered on time with updates given . The trade in and transfer took a reasonable amount of time . All in all , the process went smoothly.
• September 2025 by Aeric Christian (Brostrodamis)
  Was going to upgrade online but figured I'd go pick up in person. I knew what I was going to be paying with my trade in since I had done the process online. Come to find, because of a small nick on the corner of my trade in's screen the rep only gave me around $60 for my S22 ultra 😡 instead of the full credit. I could've sold that phone myself for more but I was already there. I had the deal done and I was paying $49.00 for everything online but at your store the rep wanted to charge close to $200 just to add a screen protector & case. Not returning next time due to this.
• August 2025 by Nino R
  One word... Fastest service... And very polite and and well organized. And a super deal.
• July 2025 by Rene Luna
  Upgraded to a new phone, they said everything was going to transfer over. Everything! Even after asking them twice, they said yes. All the important info i had on my notes app was gone!...
• July 2025 by Oneida Cantu
  Staff was friendly and prompt
• July 2025 by Victor Mendoza
  Right away when we got there Tony greeted us and was very helpful, knowledgeable and friendly. He patiently helped me with transferring all my information to my new phone. Thank you!
• July 2025 by David Cardenas
  Very helpful, they helped me upgrade my phone and service. They got me all the accessories needed for my phone and installed them for me.
• July 2025 by Tina Clifton
  Daniel was very helpful and knowledgeable.
• June 2025 by Jessica R. Robison
  that new lady with no experience is definitely the worst. Couldn’t help my husband and so rushed to go home, not service we expect Verizon!
• June 2025 by Larry Smith
  Talked with a Verizon rep on my phone issues and he sent me to this store saying I would get a free phone and would need to trade my old one in. I was at this Russel store and a young lady with not much experience helped me, got me the new phone, and was helping with transferring info and apps from old to new phone. They didn’t tell me the charging system was not included or even ask. I drive several miles and have to return because my existing phone charger doesn’t fit my new phone. I arrive and asked about the charger for the new phone. $75 dollars for a phone charger! Really? All the phones I have gotten in the past have come with a charger, and they hadn’t even asked if I would need a charger since the charging system on the new and old phone were different.
• April 2025 by Lorian Guzman
  Always super helpful and respectful.
• December 2024 by Jesus Garcia
  Good customer service
• February 2024 by M D
  I went at 5:10pm on 8/24/23 and homie was so rude. I went in to submit a phone I’m trading in, the Verizon worker from bestbuy told me to go to a Verizon store. So I explain that to this guy working at this location and first thing that came out of his mouth was, “Well that’s wrong.” He didn’t even attempt to walk me through the process. Very unprofessional service
• October 2023 by Lady Bug Boom
  Worse experience at this location the guy Daniel had disconnect my watch and was charging to get it connected back good thing I went to another Verizon got it fixed real quick this guy should not be called manager...