-
October 2023 by Texas Texas
We hired these movers to load a 3 bedroom home into a 26 foot U-Haul truck, we provided them with all the supplies necessary for my furniture to be moved and not be to badly damaged. I understand when moving you will have some damages which I expected but once I unloaded all my furniture, I realized that everything I owned was damaged and I mean everything! I had asked them, Are you sure you don’t need any more blankets? and they said oh no, ma’am, that’s one thing you have plenty of is blankets yet they did not use them to protect the furniture. I should have stuck with Chapa’s! I’m so upset that thousands and thousands of dollars worth of my furniture is ruined!!!! Legs broken, scratches, scuffs & gouges out of all of my mahogany wood furniture, my brand new $4000 refrigerator with the finish all scratched, my fairly new washer dented! Completely ridiculous!!!!! Don’t ever hire this company!
-
October 2023 by Dvmmp 956
IN ORDER TO POST REVIEW I HAD TO CHOSE AT LEAST ONE STAR. BUT I WOULDVE PUT NO STARS AT ALL. SO, I CHOSE LUI LUI MOVING COMPANY BECAUSE THEY DID HAVE SOME GOOD RECENT REVIEWS. HOWEVER, I DO NOT RECOMMEND THIS COMPANY AT ALL. I HAD ISSUES FROM THE ACTUAL MOVERS TO THE ACTUAL OWNER. I HAVE BEEN PATIENT AND WAITED FOR A RESOLUTION BUT THEY HAVE NOT RESPONDED. WHO EVER WALTER IS HE IS THE ONLY ONE THAT HAS TAKEN MY CALLS. PRETTY MUCH YOU’RE FORCED TO GET A TWO HOUR MINIMIUM TO MOVE. I ONLY HAD TWO BIG TOOL BOXES, BED, DRESSER, KITCHEN TABLE AND 4 CHAIRS TO MOVE. THEY BARELY MOVED EVERYTHING IN THE TWO HOURS AND ITS BECAUSE MY OTHER LOCATION WAS 10 MINUTES AWAY. MOVERS DAMAGED MY FURNITURE IN FRONT OF ME. I TELL THEM TO BECAREFUL AND ONE OF THEM GETS UPSET. I HEAR A BANG WHEN THEY TAKE OUT MY KITCHEN TABLE AND I ASKED IF EVERYTHING IS OK AND THEY SAY YES. THEN COME IN AND SAY THAT MY TABLE WAS BROKEN. BUT THAT IT WAS ALREADY LIKE THAT. WHICH IS NOT TRUE AND YOU CAN TELL THE WOOD WAS FRESHLY BROKEN. WOOD FLOOR AT NEW LOCASTION WAS SCRATCHED. I AM IN THE SAME ROOM WHEN THEY ARE PLACING TOP PART OF DRESSER ON. I TELL THEM BECAREFUL NOT TO SCRATCH THE BOTTOM. WELL THEY PLACED AND SLID TOP PART SCRATCHING IT. WHEN KITCEN TABLE IS UN LOADED TO NEW LOCATION THERE ARE MARKS ON TABLE OF SOMETHING HEAVEY PLACED ON IT AND CRAZY SCRATCHES ON IT. WHEN MOVING TOOL BOXES THEY WOULD JUST BANG ON CEMENT SEVERAL TIMES TRYING TO MAKE IT GO UP. AFTER OBVIOULY THEY NEED TO ELEVATE IT ABOUT HALF INCH TO GO ON TO CEMENT. AFTER THEY FINISHED THE MAN IN CHARGE ( DRIVER - SHORT SKINNY MAN THAT WAS TAKING OFF SHIRT WHILE MOVING) SAID HE DIDNT HAVE CHANGE. THAT THEY DONT CARRY CASH WITH THEM. BUT I COULD LEAVE THE CHANGE AS TIP. WHICH, I CLEARLY TOLD HIM THAT HE WAS THE ONE DOING THE MOST DAMAGE. I WAS NOT GOING TO GIVE HIM A TIP. HE THEN SAID HE COULD NOT FOLLOW ME TO NEXT BLOCK TO GET CHANGE. SO I CALLED OFFICE AND SPOKE TO WALTER. TOLD HIM IF I COULD GO GET CHANGE AND COME BACK. HE SAID IT WAS OK. I TELL THIS MAN THE DRIVER THAT I WOULD BE BACK WITH CHANGE AND HE SAYS HE CAN FOLLOW ME. I TOLD HIM NO. YOU MADE IT CLEAR YOU CANT LEAVE SO ILL BE BACK. LIKE I EXPLAINED TO WALTER I PAID FOR THE SERVICES BECAUSE ITEMS DID GET MOVE BUT WHAT WERE THEY GOING TO DO ABOUT MY ITEMS? HE HAD ME LIKE TWO WEEKS TRYING TO GET ANSWER FROM OWNER. THEN HE SAYS TO EMAIL PICTURES TO SEE IF INSURANCE COVERS. ITS BEEN OVER 2 MONTHS AND THE OWNER OR OFFICE CAN NOT GIVE A RESPONSE. I DID TELL WALTER I WOULD HOLD OFF ON GIVING A REVIEW SINCE I WANTED TO GIVE COMPANY AN OPPORTUNITY TO RESOLVE ISSUE. BUT I BELIEVE I HAVE GIVEN THEM ENOUGH TIME. OUT OF THE THREE MOVERS THERE WAS A TALL MAN THAT TRIED HIS BEST TO BE CAREFUL WITH FURNITURE. HE EVEN TOLD THE OTHERS TO BECAREFUL WITH WALLS AND WOOD FLOOR. THIS MAN EVEN APOLOGIZED FOR THE DRIVERS WAY OF TALKING TO ME AND MISTREATING MY ITEMS. SO PRETTY MUCH THIS WAS MY EXPERIENCE WITH THIS MOVING COMPANY. NOW COMPANIES DON’T ALWAYS HAVE THE PERFECT EMPLOYEES BUT IT IS THE COMPANIES RESPONSIBILITY TO RESOLVE SITUATIONS.
-
October 2023 by Helix Piercing & Jewelry
These guys are amazing!! 10/10! They worked efficiently and were very professional. They assisted us in relocating our items to our new studio location. This included your basic boxes, sinks, mirrors, light fixtures, cash wrap, glass jewelry display case, and other fragile items. They were extremely careful with our items and they were prepared with blankets to place below items that could get scuffed and ties to keep items together. Nothing was damaged. Everything took 2 hours, no minute past that. Thank you for helping us with making this the smoothest move we've ever had. We will definitely be using Lui Lui Moving Services from here on out.
-
September 2023 by Alexis Padron
Punctual, attentive, fast and efficient! Took 3 hours to move!! Highly satisfied, definitely will use again. Don’t forget to tip these hardworking fellas!
-
August 2023 by Melissa Jarvais
These guys are great. 3 hours flat. They treated my stuff like their own. Nothing broke. Great group. Will use again.
-
June 2023 by Annika Marie Vega
Affordable, we thank you! Quick appointment from one day to next, and professional. We have used other services before but we will definitely keeping you in our books!
-
May 2023 by Isidro Hernandez Jr
I'm giving him a five star because these gentlemen did a wonderful job they were on time they were productive very professional they handled everything with care nothing was broken nothing was damaged they're better than a lot of other companies and they're very affordable and they get the job done on time on the dot or before
-
May 2023 by Norma Gomez
They are AMAZING! They helped us a few months ago. Have used their services before and never disappoint. They always go above and has also set up our tv mounts. Thank you for GREAT customer service !! Highly recommend!
-
January 2023 by Omar Rosel
Great movers! This is the 3rd time I've used them. They are always so helpful.
-
January 2023 by Yarytza Rivera
My moving arrive with them was amazing. They were prompt in making the appointment and calling me that day approximately an hour before they arrived with the team. The group of 3 men were very professional and extremely careful with my items. I did not have my tv moved by them as the company does not cover if it’s broken during the process which is understanding. They were able to fit everything in one trip. The pricing was great and reasonable which they charged per hour my house was one floor and they did ask for heavy items (e.g. safe), which I did not have for possible change in estimate. I will definitely recommend them to anyone as well as using this service in the future! Thank you so much!
-
January 2023 by Haleh m
I called them to find out about the price, all I said I’m calling to see if you can help me move From mission to Waco? the guy didn’t ask for when or how much stuff… he said $100 per hour , $300 loading,$300 unloading plus $100 per hour and the commute $4000. Which is $2700 more than other movers.
-
November 2022 by Desiree Dumas
First their price beat others, very reasonable. 2 hour minimum tho for me was a bit too much so i still had to pay full price which kinda stinks, but honestly well worth it. I was guaranteed 2 movers, got 3 so they finished faster. I only had big items to move and they handled them great. They were actually early than what was expected, also nice. All 3 were very friendly and professional. I'll definitely use them again next year when we move, this time I'll be more prepared and have more things to move lol.
-
November 2022 by Mary Salas
The scheduling process flows smoothly. The actual movers are very professional and knowledgeable. They did not damage any of the walls when moving the furniture and boxes in their designated areas. 2nd time we use them. Highly recommend!
-
October 2022 by Alex Garza
These guys moved all my stuff in less than 2 hours from Almo to the outskirts of Edinburg/Alton! I was skeptical that movers would milk it and take their time but these blokes were pure class. 10/10 would hire again. Left a $40 tip for the friendly service ??
-
September 2022 by Carlos Cantu
Brando and Eduardo were efficient, friendly and professional! Will definitely recommend their moving services to family and friends!
