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January 2024 by Aryanna Rodriguez
I had the best experience choosing a new vehicle at Hacienda Ford! I was completely impressed with their professionalism and customer service. I didn't feel rushed and there was no pressure at all! All financial and salespeople who helped went above and beyond to find the specific vehicle I was looking for and I couldn't be happier with my decision to choose Hacienda Ford!
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January 2024 by J Lilia Trevino
I was not even aware that the mobile service was available and complementary. I love that Daniel was able to accomodate us on a Saturday. He came to our location (an event that we were attending) and took care of two recalls in 20 minutes. Greatly appreciate this service. Great job Daniel, we highly recommend you!
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January 2024 by Roger Rodriguez
For the repairs of my vehicle it was a great experience working with the folks down at Hacienda Ford Collision in Edinburg. The communication from Gene and Priscila as far as the process and the evaluation of the damages on the vehicle was excellent. I received periodic updates via text message regarding the progress of my vehicle throughout the process. Gene was also very helpful in informing me what damages my vehicle had and what would be replaced as well as the estimated time for repairs. The repairs to my vehicle were done in less than a week and my car looks excellent. When I went to pickup my vehicle, Gene took me to my vehicle which had been washed, cleaned and polished. He pointed out the items that had been replaced. Overall the customer service was great as all the employees that I interacted with treated me kindly and professionally. Breana at the front office also assisted me very well and handed me my keys and paperwork. I recommend Hacienda Ford Collision and their great staff to get your vehicle damages repaired. They will gladly assist you with the process and any questions that you have. Thank you !
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January 2024 by Fatima Rangel
Dealership was very helpful and quick about getting the deal done. Salesman Arturo did great about communicating our needs to the sales manager about what we wanted for our trade and in turn the price point we were also looking in the new vehicle. Very pleased also with the finance department!
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January 2024 by Celina Garcia
This was my first time purchasing a vehicle at Hacienda Ford. I have to say this was the best car buying experience I’ve ever had. My sales person Eric, was awesome! He was very knowledgeable about the vehicles and incentives. He was NOT pushy at all, and he worked to get me to my budget. It was also the fastest car buying experience I’ve had.
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January 2024 by Audelia Sanchez
I just purchased my second car at Hacienda. Danny Carillo is an awesome salesman. He was so very helpful, took his time with me and answered all my questions. I never felt pressured. I would definitely recommend my friends and family that are thinking of buying to go see him. Thank you Danny!
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January 2024 by Lindsay Greaves
Peter and Daniel provided exceptional service. They were very communicative and punctual with their time before arriving at my house. Before beginning their services, they walked me through each step as to what they were planning to accomplish so I had a full understanding of what was being serviced on my car. Overall, they were very kind and helpful the entire time. Thank you again, Peter & Daniel!
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January 2024 by Todd Cabay
They came out to make keys for my vehicle. One of the keys was no good so they came back the next day with no extra charge. And they have a fair price it was under $80 to come out twice.
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November 2023 by juan figueroa
"I recently visited Hacienda Ford for a service appointment and was thoroughly impressed with their efficiency and customer service. Scheduling my appointment was a breeze; their online system was intuitive and fast, allowing me to pick a time that perfectly fit into my hectic schedule without any hassle.The standout feature of my experience was the exceptional mobile technician service. The technicians arrived on time, were incredibly friendly, and showed great expertise in their work. They efficiently serviced my vehicle while maintaining a friendly conversation, making the entire process seem less like a chore and more like a pleasant experience.Overall, Hacienda Ford exceeded my expectations with their swift, easy scheduling and outstanding mobile technician service. I highly recommend them to anyone looking for a reliable and customer-friendly automotive service."
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November 2023 by Angelica Contreras
I purchased a 2020 Ford Explorer from Hacienda Ford with the expectation of reliability, especially as a single parent and sole vehicle owner. However, my experience has been anything but satisfactory. In November 2022, I encountered a concerning noise from my vehicle. It turned out to be a cracked rear left shock - a significant issue for a fairly new car. This repair was crucial for my family's safety and mobility.Fast forward to November 2023, and the same alarming noise reappeared. I promptly brought my vehicle in at 8 am on a Thursday, expecting prompt and efficient service. Unfortunately, my experience was marred by negligence and a lack of communication. My car was not even looked at until after the weekend, and the only contact I had was from a salesperson who feigned concern only to attempt to sell me a new vehicle. This was not only unhelpful but also felt like a blatant disregard for my current predicament.The situation worsened when I was informed that the noise could not be diagnosed due to rain, which seemed implausible given the loudness of the sound. Further, when they finally acknowledged the issue, I was informed of a deadline related to the warranty that added unnecessary pressure. This entire ordeal has left me without a reliable vehicle, struggling to manage transportation for work and my children's activities.I am deeply disappointed and frustrated with the service provided by Hacienda Ford. Their lack of urgency, poor communication, and apparent disinterest in resolving my vehicle's issues effectively have caused significant inconvenience and stress. I expected much better service, especially considering the reputation of Ford and the premium paid for a new vehicle. This experience has significantly impacted my trust in Hacienda Ford and Ford vehicles overall.
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November 2023 by Nicolas Garza
Zack Davis and Ruben Rios were excellent. They went out of there way to help me me start the process towards purchasing a new vehicle from over the phone. I was able to arrive later that day to finalize the sale. The experience was seamless.
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November 2023 by The N.
My friend took her car in last year for an issue that doesn't seem to have been fixed. I came to help and ask them about it and what's going on and they take the car in and put it "in line". Ok, normal. It takes time to see vehicles, I get that. But then last night they say that it's first in line the next morning and guess what, by noon they still haven't looked at it. So first means not until AFTER NOON??? The least they could have done was fix it over a year ago and now not even lie about the time frame. Not to mention if I wasn't here my friend with two kids as a substitute teacher is supposed to go without a vehicle for days on end with NO loaners or any kind of replacement for a vehicle. AND this is the dealership the car was bought from. This is terrible service and I absolutely wouldn't come here for a car nor would I recommend this to anyone.
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November 2023 by Zeke M.
I had my truck taken in for warranty paint work back in May. Atop my truck being there for 9 weeks, the quality of the work is as though an entry level prep guy and painter were used to complete this work. I've had my truck back for three months, with no follow up from the dealer on correcting how bad the work was done. I took it as far as the manager from Hacienda collision, and even they weren't at all helpful. Mediocre quality, mediocre service, mediocre everything! Damaged parts, and reinstalled damaged parts, clear coat is starting to peel in some areas.
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November 2023 by ramiro gonzalez
On July 1st 2023 Bronco was purchased General Manager seemed nice, salesman at the time was Enrique, who stated that the vehicle came with a paint protection coating (elite appearance protection) and that it was an additional $799.00. I assumed he was telling the truth and after vehicle was purchased i reviewed documentation that I signed and it stated that the Elite Appearance protection was optional. Salesman clearly conducted fraud.On September 11th I left my vehicle at hacienda for them to review paint defects, the paint defects were on hood under clear coat and overspray on several panels of the Bronco. I tried calling multiple times and had issues communicating with service dept.On Friday October 6th I arrived at hacienda Ford @ approximately 4:45pm. I spoke with service manager Eric Gonzalez. I told Eric the situation about my bronco being there and I wanted to check the status of my bronco. he replied that my Bronco had been picked up by me a few weeks back. I looked at him and said umm it’s not possible and the vehicle is was right outside. he mentioned that the ticket had been closed out and that they weren’t aware that I had not picked up the bronco. I became irate and began to explain to him how they had my bronco for almost 1 whole month and that they had not done any work to it. I also stated that the bronco had been parked where there’s a lot of traffic and that i don’t even park in crowded parking lots for fear of door dings. He responded well you can take it if you want basically trying to kick me Out. I said seriously you have had my vehicle for almost a month and that Ford had given the green light for the paint repair to begin.. I told him to keep working on the bronco, some other associate within service then told me he would move the bronco to back and away from people that can cause any door dings. Eric Gonzalez then gave me his card and got my information and said he would call me first thing in the morning to update me on Bronco. Eric Gonzalez did not call me on Saturday nor did he reply to my text message I spoke to Jason who works in the collision dept, regarding my bronco. he informed me that they will begin working on the broncos paint that ford had given the approval. Jason seemed nice over the phone; however he also would say he would call me back with an update and would never call me back, he did this for 2-3 days in a roll.Today 10/27 Jason mentioned that the bronco had been repainted, but all they were lacking was the front hood wildtrak decal. I asked if they can not install the decal today can they cut me a check for what the decal was worth that I really wanted to enjoy my bronco as it has almost been 2 months of it being in their possession. Jason couldn’t provide me an answer and redirected me to Vivian who stated that my bronco would be ready this coming Monday, October 30th. I mentioned to Vivian that if they knew my bronco was going to get the hood repainted wouldn’t have made sense to have ordered the decal before getting started with the paint job, she did not respond to that statement only stating that the bronco would be ready Monday. Since this vehicle has been in the shop I have made two $1200 payments for the bronco plus insurance which puts me at slightly under $3k in payments, this has been the worst auto experience of my life. I am only posting this because I feel like nobody should ever have to go thru what I went thru. You would think if you bought a $65k vehicle would at least be treated with respect and called back. I’m extremely disappointed for the lack of professionalism this dealership has exhibited.
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October 2023 by Jesus G.
Wow.....Hacienda too? Always trusted them for my vehicles services. Today I went in for an oil change like I usually do every 3000 miles to the company I've always trusted. Came out with a coolant leak that they said.."things happen, it's probably just a coincidence. " Never had an issue with the cooling system in this vehicle before. Called 3 different certified mechanics, all three said it sounds VERY suspicious. Needless to say I will not be returning to this business ever again. I asked for the manager to keep him in the loop and he was conveniently gone for the weekend. If you go in for a service and come out with a different problem, look closely into it and don't trust the advisor cuz he says they can repair it.