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March 2024 by Dora Trevino
I would like to thank Jennifer from HEB PHARMACY on Freddy Gonzalez. I have always gotten amazing service from them for my mom who is terminally ill. Jenifer took the time to help me resolve a major issue that is now going to ease my mom's pain. She explained everything in great detail and helped me understand how the system works. My mom actually cried in relief that HEB again was able to help her today. I highly recommend this pharmacy and this is why I don't mind driving 20 mins to get there! Thank you Jenifer and HEB!
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February 2024 by Arci
Severely understaffed. Corporate and upper management should do better! The employees are literally running around trying to help everyone and smiling through exhausted eyes.
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February 2024 by Me Dat
Wish there was a Zero rating! Condescending staff in pharmacy & Pharmacist (Luisa) was 10 times worst & very unprofessional.
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December 2023 by Miguel e
Very bad service !!!! They told me the medicine would be ready by next day , it wasn't. They told me that three different times and the medicine was not ready!! And give me different excuses why my medication was not ready. H.E.B your Customers deserve better Servics ......
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December 2023 by Teresa Martin
This woman who’s tall is extremely rude they have been holding my prescription until the pharmacist says it’s ok I had my prescription my insurance covers it and obviously it’s time for my refill there not doctors I have a doctor I don’t understand how the pharmacist can decide when he’s going to release my approved prescription the tall women is on a complete power trip because they think they have the authority to decide when I can have my prescription this was my 1st and last visit this pharmacy is horrendous
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November 2023 by Richard Castilla
The most.friendly and helpful staff. Very easy to talk with.
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August 2023 by Zoe Antonieta Cavazos
Yesterday I went to this pharmacy to get a refill for my medication, they had told me they would have it ready today and that i would have to leave the bottle. Today i went and they said it wasnt ready and to check again tomorrow. I asked them if i could please have the bottle back but they said no because they had thrown it away. I told them that the guy before told me to leave the bottle and this lady had the audacity to tell me “no they didn’t”. Like.. you weren’t even there!! I need my medication and you cant keep doing this to people who need the stuff they go for. Ridiculous
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March 2023 by Andrea Rodriguez
Even tho its super busy, always attend me super friendly.
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March 2023 by d trejo
I love going to HEB but this particular pharmacy has disappointed me.
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February 2023 by Jeanette Ottofaro
Wow again I waited 20 mins in a long line to be told at the window that it’s not ready after they told me it would be ready by 4 pm now they say they are barley working on the order to come back in 10 mins like if I didn’t just wait in a long line for nothing. And now yet I still have to come back to get one medication why? Do I continue to come back here I truly open my eyes today will be going to a new pharmacy
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January 2023 by Marlene Garcia
Great customer service from pharmacy! Pharmacist Javier went above and beyond to help me with my prescriptions and I will make this my go to pharmacy from now on!
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January 2023 by jay flo
The male I spoke to at 10:22 on the phone was horrible. Condescending attitude and not helpful at all. Last prescription I get from this heb, will drive further to another heb where they know basic customer service.
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November 2022 by Sury Garcia
I would like to acknowledge and thank Jennifer for her immense help in getting the matter resolved! I’m very grateful for your help and patience!
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October 2022 by Alfredo Brown
Got told that my meds would be ready at completely different times depending on who answered the phone. Waited in line for over an hour just to find out that the pharmacy messed up my prescription. I will take my business elsewhere from now on.
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September 2022 by Emilia Trevino
Pharmacist Carolina helped me out a lot ! She may not know how much relief she gave me but I’m so grateful and thankful for good people like her out there !! We’ve been coming here for 4 years and they are very reliable ♥️
