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October 2023 by jose perez
Worst customer service. They charge you for service calls. And you get charged for speaking with automated system also.cant even use cash app or any other cash apps in this bank
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October 2022 by Memo Esparza
We used to have good service but now all new personall . now long lines and they take forever no good
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September 2022 by Abel Hernandez
Line is always long and takes forever. They only have two of these banks here in the valley area and not one in Mission tx. I always have to drive 30 minutes.Their customer service line sucks and have to wait over 30 minutes to get a live person on the phone. If your looking for a bank to bank with i DO NOT RECOMMEND this bank. I Will be switching banks soon.
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March 2022 by Brianna Yvonne
Takes forever to help over the phone and just tells me to go in person if anyone decides to answer. Poor customer service.
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December 2021 by Enrique Rayon Jr
They don't deserve a star they just care about making money they don't tell you about having to bring your account to a positive balance when you overdraft or they charge you another fee on top of the overdraft fee
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December 2020 by Elle Lions
Please tell me why ?! Y’all aren’t helping customers out during this covid_19 pandemic?! You guys should pardon those monthly transactions! People lost jobs!
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December 2020 by Emily Tells
This is by far the worst bank ever!!!!! Worst customer service. Closed my account and left with another bank. Dont waste your time. Edinburg tx bank has the worst tellers there.
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November 2020 by Esmeralda Provencio
Calling customer service is horrible!!Wait takes forever and then to get told you have to go into the bank.
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July 2020 by Marlene Antonio
this bank sucks i deposited a check 2 weeks ago and they put a hold to it for 2 weeks i haven’t gotten any answers and today i tried to go and talk to someone and it was CLOSED!! they closed an 1 early i’m currently waiting for customer service and it’s been almost 1 hour and a half.
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June 2020 by Baba Bisho
I have never used First Convenience Bank before and probably won't ever again. To begin i was there to get a MONEY ORDER i waited in line for over 12 minutes which is okay because sometimes some processes take longer than others. Once my turn was up I walked up to the window and I was welcomed by Edna who was very nice but once the process started things kinda got weird i was first asked for my stated ID which is fine i guess and than I was asked for my social Security which is NOT fine because I'm only get a money ordered i was not crossing the border line of America. When I refused to give them my Social Security number they refused to help which is very very horrible customer service from the management. Thanks for your horrible service First Convenience Bank.
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May 2020 by Carlos Calderon
Does not open on time. There's a line here at their posted hours, but no one has opened the bank.
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April 2020 by Claudia Kendon
Opened an account on a Friday morning they were having trouble so I was supposed to have a call back that day so I left a deposit it's been four days and they never called they basically stole $150
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April 2020 by Lizzy D'Ville
Please tell me why ?! Y’all aren’t helping customers out during this covid_19 pandemic?! You guys should pardon those monthly transactions! People lost jobs!
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December 2019 by Roberto Loera
Great service,need more locations doe
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December 2019 by Jorge MTZ
Just spoke to Mike, he made everything right with the willingness to go above and beyond for me!
