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November 2023 by Kay Hunnicutt
David Mitchell, my car salesman and Joe Cantu, got me an outstanding deal on my Infinity and tremendous warranties. With precision driving and sleek comfort I am most blessed!
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November 2023 by Alfonso Bedolla
I had an amazing experience at the Infinity car dealership! Curtis was incredibly friendly and helped me find the perfect car that suited my needs and budget. The showroom was clean and well-maintained, and the whole process from test-driving to paperwork was smooth and efficient. I highly recommend this dealership for their excellent customer service and quality vehicles. Shoutout to Curtis! ?
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November 2023 by Andrew Doeppenschmidt
David Michael is one of the BEST he went to bat for me with his bosses and the banks he didn’t give up until he got me exactly what I wanted he was kind and patient and never gave up and made my car sale as easy as possible. I will definitely be going back. Thank you
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November 2023 by Nallely Cantu
I had a great experience at bert ogden infiniti, David Mitchell and Peter Rodriguez were very helpful and nice to me and my family. I very happy for my new vehicle and the deal with made. Thank you
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October 2023 by Yvette Torres
Amazing like always I never have problems with salesmen there. Jesus Serna, Leo Ramirez and financing Paloma were the best. Thank you for making easy!
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October 2023 by Marcia Casas
Excellent customer service in a nutshell!. It was a quick and easy turnaround transition. Everyone was accommodating & super helpful. Major shoutouts to Michael Castillo, Carolina Barrera.who found exactly what l was looking for…Chuy whom patiently & thoroughly helped me get acclimated with my new car.My deepest gratitude to all the Infinity family.?
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October 2023 by Maria Lydia Garza
Great great service. Absolutely happy with my beautiful car and the service. My sales rep is amazing. So happy they made my purchase possible. Alexander and Leo thanks a million.
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October 2023 by Orlando D.
worst dealership ever! pushy salesman the car he showed me wasn't the car they put on the deal. i didnt even get to test drive the car cause they sent it get detailed since i had been approved for financing already. They took the keys to my trade and would not give them back to us so we could go eat while they detailed the car and get paperwork ready, they pushed us into fianace the finance girl didn't even have the information she needed she had to call the sales manager and salesman over and over. When the car gets out of detail and paperwork signed it had rock hits on the windshield that they had patched up not replaced windshield.told them i was not going to take the car they gave me my car back and my deposit and said they would unwind the deal on monday cause it was saturday night around 8, well they didnt rally funded the car they have been telling rally they will send the check for payoff for nearly a month and stil have not done it.i have talked to evryone there and still can't resolve this
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September 2023 by Border Town
I cannot believe this dealership...bought 2 cars only because the Finance Mgr. was a great guy and saved the sale...the others were rude...standoffsish and made us feel very uncomfortable...we went to pick them up and they looked like I had drove them off the street...wheels were dirty...bug guts and a sticker from the other owner still on it...the time it took was unexceptable to even buy them....I have broke down crying during the process it was completely draining...then to see the vehicles almost made me lose it...I cried all the way home...went in today...they knew we were coming to get a loaner so they could fix things and again another long process...placed us in the back and said ok we will do this and that and left and we just sat in the back waiting once again because someone did'nt have the loaner ready even tho he knew we were coming...I said my peace and broke down once again crying...who does that at an Infiniti dealer????I have always wanted one and now I'm like I don't even know if I want it...the whole experience was beyond unprofessional...I am gonna see if when I pick them up they can redeem theirselves but it scares me to even get service there now...I've owned my own business and no customer should ever have to experience that...whoever details them should be fired...whoever allows them to go out like they expected shouldn't be in a dealership....I pray that when we pick them up they think about it and it's a different story but I'm not holding my breath...if they mess up this last pick up? I may rethink this whole transaction because enough is enough and I'm drained from even being there...I want a nice car but no car is worth that....come on guys show me you care about people who buy from you....you have one last chance...
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August 2023 by Sarah Thomas
I had an exceptional experience with Peter, the General Sales Manager. From the very beginning to the end, he demonstrated unparalleled professionalism and expertise. Peter's attentive approach and in-depth knowledge made the entire process smooth and enjoyable. I wholeheartedly recommend him to anyone seeking top-notch service!
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August 2023 by Joe Salazar
Sales Rep Jairus was excellent! Great communication skills .. he’s going places!Mr. Cantu with financing knows how to take care of customers .. experience was top notch! Never disappointed dealing with Infinity dealership in Edinburg, Texas .
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August 2023 by Patrick Casillas
The service that Pete and his sales team provided was excellent....... bought 2 vehicles from over 2 hours away. Very smooth deal and everything they said was spot on!Thanks again sales team!
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August 2023 by Rene Champion
Well this was the first time I had done business with the Bert Ogden group and this will be the last time. So we worked a deal on a Q50 put money down signed all the paperwork, dealt with the typical sales pitches back and forth, secured a loan, got insurance and 3 hours later we bought a Q50, well then 1hr later we get a call from the sales guy Jairus Latayan that the vehicle was already sold to somebody else, wow. So the manager Peter said he was gonna “help” me out to get a different vehicle, and of course everything they offered us was way more expensive, not surprised. You would think with all the dealerships they have and Mariachi commercials and the “dale gas!” Slogans they would do a better job selling a vehicle they could actually deliver. Well we went to South Texas Buick GMC and bought a vehicle there. With great service, way better shopping experience. They actually were able to sell me a car and deliver it.
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July 2023 by Patricia Martinez
I was absolutely satisfied with Jose in sales , he was amazing on acquiring on our needs I honestly went in very sad and upset on my previous vehicle and the GM Manager was very courteous and I could see that they we’re working hard to get me my QX60 my dream vehicle and they absolutely did it I was so excited ,happy they are amazing I have no words but absolutely gratitude for their hard work. I would absolutely recommend Burt Ogden Infinity they deserve a 10 star and I absolutely recommend Infinity astonishing service and absolutely very knowledge, I will keep getting my cars their in the future so will my family and friends.. God Bless you for making my dream come true.
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July 2023 by Lizette
Excellent friendly service from the moment that you arrive to view their selection of vehicles. Most importantly, salesmen Chuy Serna will accommodate to your needs, explain the breakdown of the cost of the vehicle so that you can stay within your budget and will not pressure you into something that you won’t be happy to purchase. Paloma, financial department, is also very accommodating and understanding. Overall, it was a great experience.