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November 2023 by Lizeth Gutierrez
Jairo went above and beyond on my vehicle purchase. I have been to many dealerships and this was by far the best experience I’ve ever had. And I absolutely love my new CX-90 Thank you so much for helping me get into this wonderful vehicle!!!!
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November 2023 by Just Me
Low balled me on my trade...another dealer offered us 40% more without ever seeing our trade...we purchased there.
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October 2023 by Flawless Joey
Got a call from Andrew who assured me he can help me. I get there they said Andrew was from internet sales. Told them my situation and that I had spoken to Andrew about this as well. They told me the same thing I've been hearing either get someone who has good credit to cosign or have more of a downpayment, which i understand, I don't have the best credit but i was willing to put $1500 down but was not enough. I was mislead into beleiving it could be done and it could not. I had already told Andrew that I didn't want to go because it would be no difference from other dealerships but no he continued to call me messaged and emailed me saying he could do something. At this point I was not sure if he has magic powers or what but he is a scam artist. Just wanted to share my experience.
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October 2023 by juan ruiz
The worst experience I’ve had at a dealership! My mom went in to get purchase order after lease and we were there for 4 hours for a single paper they gave me where they added 6000$ we went in again the next day and they corrected the amount but they just gave us a paper with a written amount! Not a purchase order! They want us to go back again to something that should have been taken care of within 30 mins this is by far the worst dealership in the valley! All you have to do is do your job!!
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September 2023 by Even Lanfranco
3 years with a cx-30 and the a/c compressor went out. Dealership wants to charge us over $1200 to fix and we are under lease. Do not buy your vehicle from here. Worst dealership we have ever dealt with by far!
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August 2023 by Camilo Marin
As for service, it’s an ok place. Despite all the services and amount paid for them, they still missed to let me know that the car had an issue with the headlights (i discovered the issue and took the car to another Mazda dealership) as well as they did not perform the complimentary car wash. It took around to 3 hours of waiting for a normal oil change service plus injectors cleaning, tire rotation, alignment and balancing, despite not being any other car being serviced at the time. Hopefully they will improve in the future.
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May 2023 by YOVANA Trevi
I do not recommended the Mazda services at Edinburg. I took my vehicle in two times for services and the 2 times they made me drive all the way to Edinburg just to pick up my vehicle and the services requested didn’t get done. Waste of my time and money because my vehicle has warranty! I spoke to Jose the service manager about the situation and they blamed it on a change of managers and miscommunication between them. I spoke to Ray who works in services as well and asked for him to please check if the services I had requested were done to my truck, He “supposedly checked and called me to let me know my vehicle was ready for pick up and that all the services I had requested were done to my vehicle” which was a lie! Never going back to them! I sent them this picture to their work phones and left me on seen and ignored me.
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May 2023 by Juan Jauregui
Just beware of this place. Scheduled a vehicle viewing and test drive and decided to make the purchase. Vehicle was a cx50 priced at $34k, + $5k that I had in negative equity for my trade in (about $40k altogether), which I expected. Both wife and I had with "good" credit scores according to them, yet they came back with payments over $1k for 75 months (bout $80k total) Then tried to say it was because of my negative equity and maintenance cost of my trade-in (which was still under manufacturer warranty mind you) I of course denied that payment, they tried again for $950 for 75months, at which point I left. Needless to say I ended up at Hyundai and bought a car at the EXACT same price for half of what Mazda wanted me to pay monthly WITH my same trade in vehicle. Then Mazda called me back with a "miraculously" lower offer but still had me paying over 60k total. SMH. I won't mention any names, but this experience was an utter waste of my time.
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April 2023 by Marcos R.
I took my car for an oil change waited 3 hours before I was updated on the issue so they gave me a loaner car and went back cause I forgot my every day glasses since I had sunglasses on. Tell me why all my belongings from the glove compartment and center console were everywhere?????? Very upset with my experience didn't even update the oil change sticker smh
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April 2023 by Damian R.
Overall great experience, staff was transparent, professional, and connected a lot with them. Jose my car sells rep did a great job and was very welcoming. Would highly recommend to family and friends.
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April 2023 by Virginia Garcia
Phil and Jairo were the best!!! After looking at 4 different dealerships here in the Rio Grande Valley, my experience here with them far exceeded any of the others. They really know their stuff!
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March 2023 by David gadson
I went just to look and drove off in a new vehicle. They gave me the best offer for my trade in vehicle compared to any other dealership. The staff there were helpful and genuine.
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March 2023 by ezy juli0
you’re handled professionally and at ease. They work with you and most people don’t. I appreciate walking into the dealership because when I walked out I came out with a car. Thank you to Marcus and his trainee for a professional evening at Bert Ogden Mazda in Edinburg.
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February 2023 by Alexa De La Garza
Great customer service. My sales rep Cody did a wonderful job with being informative and making the process of purchasing a vehicle easy for me
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February 2023 by Adriana Rodriguez
Very Good customer service and made my day beyond blessed with the salesman Mario and Finance Henry. Love it will recommend to my family
