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“The times I've gone to this bank
The tellers have always been good to me always greeting me with a friendly face. Thank you always attending to me in a friendly manner?”
“This is my favorite Bank location where I conduct my personal business transactions. Mr.Ruben always greets me by my last name. That shows me he acknowledges and remembers me with courtesy and respect. Coffee is always fresh. Thank you staff for your exceptional customer's service expectations.
Account Holder,
Ms.Maria E.Vasquez?”
“Always have a great experience at First Convenience Bank! The staff is friendly, professional, and always willing to help with any questions I have. Highly recommend this bank!”
“I am always on the go, IBC is so convenient and so nice. Very friendly and helpful. Been a happy customer for 22 years. This is a bank I know cares about everyone and will always do there best to fufill my needs and get me on my way! Thank you for all you do!”
“Good ubication! This branch was very helpful in helping me with my online account. I am an older person and young Alexandria was very patient with me as I explained my experience with her horrendous app. I will not close my account because of Alex's help. It's amazing what a caring attitude can do.”
“I'm giving 5⭐ because I'm a happy IBC costumer, for years. However, when money "disappear" for some charges (like 7 days "pending" for NFL+ subscription) the clarification is too complex even tho the money gone hurried up. If I can write my claim and attach screenshots, why it would be needed to waste even more resources like time and satisfaction making calls or passing by the branch?, if money gone quickly, so clarify must to be quickly also. In the other hand IBC provided to attach files in formats which exclude some of the most common. To me, all of this is a delay where banking win or discourage the costumers to move on. Survey, I been receiving invitation to participate, ok I'm survey dealer in apps like junkie, Google and others where, at this time I earn hundreds dollars in the database industry (like surveys) and IBC wants survey for nothing, so I don't take it, I'm so sorry about that.”
“Called to let them know that I was going out of town. Lady was very helpful and friendly. Been with them for over 30 years and never had a problem with them. Love my C.U.”
“Beautiful location. I love that the ATM located on the inside is easy to use and has A/C.
Been using this bank for awhile. No complaints. I just wish I had more money to put in my account ?”
“Abigail went above beyond to help me with my situation.Employees like her make make customers like us want to come back and bring our business to IBC. Management please acknowledge these employee for her super especial customer service.......100%”
“At first, I was pretty nervous to walk in because of all the bad reviews and stories I had read about the staff. However, when I arrived, the atmosphere was nice, and there was only a short line—probably because it was evening on a weekday.
Regardless, the bank teller, Nathan Llana (I think that’s how his name is spelled), was very kind and sociable. As he counted the cash and completed his tasks, he kept a pleasant conversation going, which made the experience comforting and much more enjoyable.
It was such a relief to know that my experience wasn’t as bad as others have described. I think people are more likely to write reviews about negative experiences than positive ones, so I wanted to take the time to share my good experience.”
“Very helpful notary. Not terribly organized staff overall. This time when I went to the atm the drive up atm on the inside lane did not work. It'll accept the card but the touchscreen doesn't work. Thankfully the outer lane atm was fully functional.”
“To be 100% honest when I saw the reviews of this bank I didn't want to schedule my appointment here but seeing as all the other Chase banks in my area had similar reviews I went ahead and scheduled my appointment.
However, after my appointment today I can honestly say that I was treated with professionalism and respect. Nora Herrera was extremely knowledgeable and patient while answering all my questions. I would highly recommend anyone wanting to open an Chase account work with her.”
“I dont know why people complain so much. I mean, this have been like the best bbva I ever been. Very nice workers and really fast service. Even though it is the last day of the year the guy who helped me was in a really good mood and even talked to me a little. I RRALLY RECOMMENDED THIS BANCK.”
“Excellent Service. As much as possible, a great classic bank. Took a lot of time to serve. A unique problem. Helpful. They cannot answer phones. Super busy. Helpful in person. Helped a 15yo to elderly couples. While I was last there.Would not happen in a big City. Had a BofA in Houston. Say I couldn't be helped and walked off?”
“Going through an extremely frustrating experience with Wells Fargo and may not bank with them any longer. However, Keyla at this bank has been the only Wells Fargo employee that has been willing to help. She is an absolute treasure. This 5 star review is for her, not Wells Fargo.”
“Went in for assistance to set up auto pay. Humberto was very prompt to help us. He was patient with us throughout the process and helped us set everything up. Very grateful for his help.”
“Went in to open an account and got helped buy a man named Remmy I believe, amazing customer service!!! Very professional! I was goona use the account to transfer money then close it but after the awesome customer service i received I will keep my business with IBC!!!”
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“The last 20 years that I have banked with GTFCU, Shaun has always been very helpful . Furthermore, today I spent time at the bank opening a CD and the service was excellent.”