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September 2024 by Antony Sebastian
They do not allow customers to use their store packing tape, even on a box shipped and paid for there. Instead, the only option to get tape at the location is to buy a whole new roll at the exorbitant, frankly predatory price of nearly $10 for a small roll.
This is a near 200% markup for something that should be offered to customers at a nominal fee. Although the absolute dollar amount isn't that significant, this practice really shows that the owner prioritizes taking advantage of customers over providing them with decent service.
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September 2024 by Maria Piñon
Very unprofessional worst customer service… I asked for a manager and they claimed they didn’t have one
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August 2024 by Christal Vasquez
This has to be the worst place I have ever dealt with. Employee said that my package was rejected since early this morning because I didn’t have a box there. Said that some driver had picked it back up early this morning. When I checked the tracking it showed to still be at this store at 5:30 pm and when I was instructed to call customer service they said the exact same thing that the tracking website said. Needless to say I have my package that the driver picked up at 6:00 pm and took back to the UPS yard. He was so sweet and kind. Unlike the employees at the store. Will never ever go back in that store again.
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June 2024 by Karla Parra
$5 dollars to print two black and white sheets of paper. Never have I been to a UPS store in the entire country that did this. Won't be back.
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May 2024 by Laurie Martinez
Fast service
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May 2024 by Saul Gomez
Bad service ladies there very rude dammm smile really plus I just needed a very tiny piece tape wanted to charge me 15$ it’s always bad service hire ladies that smile and artes the customer right rediculios
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May 2024 by javier Lozano
It's 9:10 am and it's closed, terrible service.
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March 2024 by K ok
This place is a joke. I would not give them your business. They refused a simple letter from one store to the other. Common business practice we do it all the time. They tried to tell the owner of the other store they had nothing to do with UPS and ran themselves which is a lie they have a UPS logo out front and throughout the store. Obviously their staff is misinformed and they have poor business practices refusing overnight packages just because they don't feel like it. Watch the owner jump on here and feebly try to refute this. Just look at the rest of the reviews it's in line with them. This shop is terrible....aaaaand like clockwork they responded !BTW your corporate office didnt t agree ..they took my claim and while u may be allowed to do what u did they didn't approve of it, other store didnt approve of it, nobody agreed u did something right, u just got off on a technicality..weak minded folks in their own minds are never wrong.. all ur responses to the reviews you earned show ur weakness.. ...as I said...Go somewhere else !!!
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March 2024 by Virginia Aranda R.
Service took a little while and there were only 3 people in line. The A/C was not on or did not work so it felt hotter than outside the establishment.Even so, the treatment was friendly.
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March 2024 by Cynthia Riojas
Kind staff and very helpful
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October 2023 by Makayla Hansen
If I could give UPS 0 stars I would. I run a small business and have my packages delivered to my residence so I can process inventory and bring it to my several shops. We have moved recently and one of my suppliers accidentally sent packages to my previous address. I wasn’t terribly worried about and was willing to drive the 5 hours to the HUB to pick up these packages and was even willing to pay what ever fees would be charged for the inconvenience. Well, after speaking to 3 representatives regarding the issue I was told that there is absolutely nothing I can do on my end and that any changes that are made need to be done on my suppliers end. My supplier is refusing to fix the issue and so these packages are going to end up being delivered to an address that has stolen packages from me in the past and there is absolutely nothing I can do about it. My small business is now out $1500 worth of inventory because of a policy change made last Friday where we as receivers can no longer request to pick up packages from the HUB. There are several other carriers to pick from such as DHL, USPS, FEDEX etc etc. I highly recommend choosing any of those carriers over UPS as you will not get any customer support from them. Btw, we finally figured out the one and only way to speak to a representative over the phone is selecting “track a package” option and going through the prompts. At the end of you day “speak to a representative” you will be connected with a live person. Any other way and the call will be disconnected after the automated system tell you that they can’t help you.
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September 2023 by Sebastián
Good option for those who do not want to bother family or acquaintances by providing the address to receive packages, the package even arrived days before the scheduled date.
There are a variety of services apart from parcel delivery, they have what is necessary so that nothing is missing for shipments.
Probably if you leave at certain times there will be a line for them to attend, but the employees provide quick service so that they don't take long giving the packages.
I will use UPS service again.
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September 2023 by Homero Jimenez
A very excellent service headed by Miss Bianca, very good attention, a good choice of services they offer, post office boxes, among other ranges for clients. They open early, they close late. Many options to choose from
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September 2023 by Zeroultimas Unreal Walkthrough
way to expensive!!!!
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August 2023 by Jose Salazar
VERY BAD SERVICE,Rude and unprofessional ladies at the counter. The worst place you can go to ship or pick up. They do not know what they are doing. They send you to the warehouse and at the warehouse employee then admits and says (those girls at the store dont know what they are doing). Young and immature who do not make an attempt to help. The corporate office says the local store is a franchise and that these people local are not UPS workers. VERY BAD SERVICE. This place does not even deserve a 1 star rating. Mr. Rodriguez,When we enter the store we are clients.Maybe you should receive packages for who you call non-clients.That would expand your services and income.Understand that when I was given the option to ship to the store I thought it would be safer. Especially because all the thefts of packages going on. Now, being rude and not caring about someone’s situation is wrong. I would have paid a fee to receive it there without problem. Just in case you havent, your store has plenty of reviews and most of them are for bad service. I would suggest you look into the customer service especially how your employees treat customers.I am going to tell my friends not to go there and to be careful for non-client as you call it.Jose SalazarLocal Disapointed (Client)
