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September 2024 by Nora Chavez
They’re horrible. I switched from the Grand Prairie location since I moved and it’s been horrible. I’ve used them 3 times and it’s always the same excuse “we’re short staffed” and take more than 2 days to fill a prescription! I waited and went up to the pharmacy twice for thyroid medication. Same response both times “It’s not ready yet. We’re short staffed”. At this point I’d rather make the drive to the Grand Prairie location.
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June 2024 by Gwen Chamberlain
Surgeon's ofc called in pain pills Rx for my mom this morning. I called them at 12:20 to check status and was told it would be ready by 1:00. I got here between 1:10 and 1:15 and it is NOT ready...and pharmacist is out to lunch! Incompetent or just liars? It really ticks me off when they consider a customer's time and schedule not as important as theirs. I will be checking with my pharmacy, CVS, about pricing and may change where momma gets her prescriptions filled!
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April 2024 by Desiree Hall
Terrible customer service. Very rude and condescending, despite my efforts to engage in a pleasant interaction. I have pulled all prescriptions and will no longer use the local pharmacy. I wish we could leave no stars.
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March 2024 by Janann Rodriguez
By far the worst experience I have ever had with a pharmacy. I recently had to transfer over my prescriptions from my other pharmacy and to say I’m disappointed is an understatement. My prescriptions take weeks to fulfill now. I have to constantly check as they don’t update their app as they should. I really wish they’d get it together because it would be nice to be able to get my meds where I shop for groceries.
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December 2023 by Moni J
I shop at Tom Thumb for a variety of things and I am satisfied with saving with U Save!
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December 2023 by Yasnara Gamez
The one who is at the checkout today at the pharmacy on November 24 is rude. For 7 minutes he didn't even want to answer a question, he says he only answers questions at 9. Irresponsible, they collect medicines for the sick there.
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November 2023 by Shun V Antiques and More
Not very welcoming even going in to ask about job openings. In this day and time never forget that you to was on the other side on the counter or online applying for a job. Calling didn’t help because no one answers. No good morning response. Not friendly at all.
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October 2023 by La Shun Virden
Not very welcoming even going in to ask about job openings. In this day and time never forget that you to was on the other side on the counter or online applying for a job. Calling didn’t help because no one answers. No good morning response. Not friendly at all.
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October 2023 by Melonie Davis
The lady at the front at the pharmacy is so sweet and pleasant.
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September 2023 by Andrea Bernal
This USED to be a great pharmacy. Now they always have too few people working and no one will ever answer the phone. It should not take 4 days to refill a basic prescription that has refills, and yet it does for some reason. They won't let you call controlled meds in early but if you call in when you can, you just might run out and endure withdrawal. This has happened to me so many times and it's horrible to experience every single time.
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August 2023 by K Penn
Long story short, this is the most disorganized pharmacy and that prescriptions are never filled on time, they blamed the doctor for not sending the prescription every time they don’t have it, even after refilling it on their system and today the pharmacist told me that a prescription that I have been picking up for years was not even on the profile! I told him to look again and he says oh I apologize it is. The question then is how did your pharmacy even know about this free bill if it doesn’t even exist! When you expressed frustration, they tell you to call them down and maybe consider another pharmacy. Real story. This has been my pharmacy for over 20 years and the turnover is incredible with staffing, so hopefully someone reads all of these Google reviews to see that this 2.0 rating must mean something.
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August 2023 by Janice M.
Always helpful & good prices on Good Rx. Sometimes hard to call during busy times. Five stars
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June 2023 by Sandy Garcia
Seriously can NEVER get a hold of someone from the pharmacy. Every time I call they answer and then hang up! I understand that it gets super busy, but at least let me know to hold or something instead of hanging up on me. They’re also extremely disorganized. Every time I pick up my prescription there’s always something wrong.
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June 2023 by tonya wilder
My doctor called in a rx and I tried calling for 4 days and no one ever answered. I left messages to be called back to no avail. Finally after a week and half I got e mail that the rx was ready. I went o get it and I had a coupon to get 2 months for free. There were two girls, no names because they didn't have on name tags, probably so you couldn't complain about them. I couldn't us the coupon because the girls told me my husband was too old, it was expired, and I it wouldn't go through all the while the pharmacist,'Thi Pham, is watching all this go on. He finally comes over and says the girls are working on this issue, never offered to help. So after 30 minutes I finally just pay for it. I get home and there was supposed to be 30 pills but there was only 11 in the bottle. It was the original bottle. Worst experience ever.
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March 2023 by Holly Pace
Horrible pharmacy. They REFUSE to answer their phones. I’ve called 11 times since yesterday and no answer. I went up there twice and sat in the drive through for over 20 minutes and no one came to help. They simply don’t care. They give you a “ready” time only to then tell you it’s still not ready at that time. Please save yourself the anxiety and pick any other pharmacy!
