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May 2024 by Scott
Not happy with my experience with this store this past weekend.
- Store blocked me from making a return of a defective part
- Store sent me to another store to solve my problem
- Item cost 3x the equivalent O'Reilly's on the same part (30 vs 10)
- A different Napa store refunded me with no issues
Story:
Called in asking about a Fuel Line Disconnect tool. Employee some issues locating the part, but it ends up they had it in stock. Went into the store, picked it up, trying using my commercial account, but had no luck. Paid for it and went on my way. Had to repair a stranded vehicle on side of road, so access to fuel line was not great. Wriggled my way in there and the tools plastic snapped during use. The Napa store only had 1 in stock, so I had to run to a local O'Reilly's and buy the same tool again from them. Went through the same rigmarole and problem was solved. Yeah, there was some bending and flexing on the tool, but that is to be expected. The O'Reilly's tool held up.
Afterwards, I head back to the Napa store to return the broken tool and they say its "used" and cannot be returned. I explained that is broke during use and it shouldn't have. They said they could warranty it, but I am an out of towner and they didn't have the part in stock. They couldn't ship the replacement part and they suggested I return it to another store more local to me. So, I called my local Napa store in Houston and they said they would warranty it out for me. I got to my local store and gave him the story and they offered to refund it completely as I had already purchased a replacement from O'Reilly's.
I don't see why one store could easily solve my problem (refund) and another pretended like there was no solution. I suspect the store manager was just protecting the bottom line instead of providing customer service.
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April 2024 by Noneof Urbizness
Great service and good prices ??
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April 2024 by Jose Ramirez
The lady at the front desk was helpful she was very patient with me when helping find my order
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February 2024 by Anthony Crouch
Every Friendly.
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January 2024 by Beulah Darnell
Best place to get parts for your vehicle.
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January 2024 by talley pop
When I walked into the store no acknowledgment two cashier inside one attending to customer while the other guy talking in the back office with co worker’s he saw me standing no activity until when is ready then he came to the counter and asked me what I wanted
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January 2024 by R T
I order part online and never get the same day, next day i call and they keep put me on hold. i had to cancel order. i make this order because was $15 dlls cheap then other autoparts, but waiting was more expense. this store located at Duncanville TX bad serviceI call another store for available and the store located at Irving TX this guy's answer first time and guy Edwin was very friendly and put Part on his hands.I drive there and pick up with no issues, also he try contact the other store and same they put him on hold.
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December 2023 by Lonnie Ransom
Very helpful veterans work there
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December 2023 by Gregory Brown
Great place and guys are very nice ??. John is Great on how he understands each and every one question about whatever they need. The other guys are great as well ? and I was a few cents short and John was very nice to let leave..?,But I returned from the car with the change ? Thanks John ?? This NAPA is a Great place to Shop for your part needs ?
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November 2023 by Lesa Wilkerson
Stopped in to pick up an item and Jesse got me in and out quickly with no issue. Great customer service!
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November 2023 by Johnny Rogers
Jesse was very knowledgeable and helpful. Took my parts to my car for me. Lol... Excellent customer service ?
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October 2023 by Roberto Guzman
Wait 15 minutes on the phone and only to verify stock part with part number ready
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October 2023 by Michelle Escamilla
They always have what we are looking for. The absolute best customer service experience ever ?
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September 2023 by Ronald Phillips
I bought the the wrong hose for my car and the lady working there came to my car and helped me find the right one
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September 2023 by Zo L.
Jessie is a great sales person I came in for a few parts and he answered all my questions and even offered to help me with my wipers. They don't make too many sales guys like him anymore. Very knowledgeable, kind and respectful. Thank you Jessie! I will be returning for anything my vehicles need.
