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“Very helpful staff, they had exactly what I didn't know I needed.
I went in looking for a certain type of concrete anchor, which they did have, but the guy working on the fastener aisle showed me something that works even better at a lower cost.
A real Lifesaver and greatly appreciated!”
“I am so glad I went to Ace Hardware today. I needed a new U Bolt for my boat trailer axle. I was unable to find the part I needed anywhere. Ace did not have the part. But, luckily this store has a super helpful guy named Alex. He put my stripped U Bolt in a vice and re-threaded it for me. Customer service today is not always so good. But, Alex was excellent. Thank you Alex. I will bring you some fish. The girls up front were friendly.”
7AM - 3:30PM
1357 N Walton Walker Blvd, Dallas
Hardware Stores
“(Translated by Google) Very good materials even though it has communication difficulties so that people who do not speak English(Original)Muy buenos materiales aun que cuenta con dificultades de comunicación para que las personas que no dominan el ingles”
“I'm big on customer service and I'll really only leave a review if it's out of this world or trash. This store has by far the friendliest associates that are very knowledgeable. I come by every so often but the consistency of the amazing customer service is outstanding. Never fails.”
“The wife is one miserable grouchy witch,Obviously a Dallas native ,I've noticed that's the way they think that they should be toward blacks especially.They think it makes them look like someone big , but let me tell ya me being a person that has been many places in the world, being that way really makes you look small , real small, and the ignorant person that you are.Have a nice day !”
7:30AM - 4:30PM
1201 W Carrier Pkwy #106, Grand Prairie
Hardware Stores
“I just wanted to leave the fantastic employees at Lennox Parts Plus an excellent review. I knew absolutely nothing about my daughter's unit and what parts it would need. Jason and Karen were great and explained to me what parts I needed to be able to get her air-conditioner back on line again. They have such a vast inventory there and they were able to send me back to my daughter's home with all that I needed within minutes. They showed such great customer service and such knowledge. There was another young lady there, but I didn't catch her name. She was very helpful as well. I will definitely be spreading the praise. A big THANK YOU, to all the wonderful employees.”
“Come In during the summer months and get hot dogs on Friday's. Really friendly staff. They are a team that really compliments one another; Amber is really knowledgeable about her trade, Angel is passionate about customer satisfaction and service, and Sergio double checks and cross-references the products precisely, to make sure that I am getting the right product to meet the needs of my customers.”
“Staff were very approachable and they had the fence post we needed. This was our first time at this place and we will be going back for more material here if needed. They have a lot of inventory and variety and great prices”
5AM - 3:30PM
3501 Avenue E, Arlington
Hardware Stores
“We have always had a great experience with Afisco. Evan and his team provide our company with on-time industrial products, excellent customer service, and creative solutions to help our business grow.”
“When I tell you this Rigging company has helped us so much especially a young guy there Named Carlos Bernal he is so awesome when it comes to Customer service it is extraordinary, this guy has helped me on his own days off, just to get me out of a bind if I could give them 10 stars I would. This is the go to place for rigging and your needs”
“What a great privilege i had with one of a kind broker called.... Lauren Jordan..... she gave me the opportunity to invest on her company platform of optioning a plan of $600 and was rewarded with $6,290 in just 3 days workout...I am sharing this opportunity to other investors out there to make a good choice and starting trading with Lauren.. contact of Lauren: [email protected] +16574647879”
“Everyone here has been nothing but extremely helpful in regards to fulfilling orders, finding parts, and helping to achieve the best customer service possible. I genuinely couldn't ask for a better staff or parts house in the DFW area. They really go above and beyond.”
“Smaller than others, more expensive than Walmart that is 1/4 mile away. Limited hours. Awesome customer service,friendly, they should be paid more. Great service is a rarity.”
“A very nice surprise here in the middle of Oak Cliff. The service personel were very friendly and knowledgeable. I highly recommend this business you'll love it too.”
“Easy to find things in here
The only complaint I’ve got is my truck gets dinged in the parking lot. Mostly by carts. So put them up when you’re done!”
“I wanted to give a BIG shoutout to Carlton specifically in the Lawn & Garden department. A little back story... We had found a shed online that we were really interested in and if you purchased in store it was actually a clearance item. Of course we wanted to get it in store because we would save over $550! We first looked online in our area at two of our nearby home depots. One in Waxahachie had listed that they had 3 in their inventory so my husband made a trip there. First off he said it took forever to find someone to just help him and when he did they were really no help at all. They couldn't locate the sheds listed in their inventory and did no help referring him to another location or even a different product. They basically told him they don't have them. I went to the lancaster home depot because their store said they had 4 available in store. After asking an employee for assistance they referred me to someone else in the back who informed us that there inventory is never wrong. If it says they got it, they got it. She was very helpful but then passed us on to another lady in the garden area who basically said, if you don't see it we don't have it regardless of what their inventory says. No help as to where or why they were not in store. Just oh well. No sorry for the inconvenience, no manager, no nothing. Needless to say we were both upset with the lack of effort on the staff at both Home Depot locations.
A couple weeks later i decided to give it one last go because this shed was ultimately going to be a Father's Day gift to my husband. I called the Wheatland store and put in the sku# over the phone to which they said they had 3 in store. Great! So i asked for an associate and explained what had happened at the previous store and if she could please just go check before i drive out. She did and said they had 1 left. I said great id be there to get it.
When I arrived i went to the counter to ask about the call and who could help me. The lady at the front counter said Carlton over by the mowers and lawn care. I went over there and there was a line of people waiting for this poor man. It was a Thursday and you could tell he was swamped. There was absolutely no one else in that department to help out so I just waited. After about 15 min he was able to help me. I explained the situation and that I had already been out in the garden section and didn't see it. We walked out there together to which we found a box with the SKU# on it but it was placed on the wrong box. SO again, not one single shed that was listed in inventory was actually in the store. You can imagine my frustration at this point.
Carlton just said let me see what's going on and what we can do. After calling for back up from his manager they both realized the inventory was wrong and they just did not have them. To help make it right they were able to offer me another shed with a small discount off it for the trouble. Carlton probably spent 20-30 minutes with me trying to help me leave there with something similar to what I came for. Every other employee had acted like we were an inconvenience when it is literally there job to assist customers. I am so thankful to this staff member for essentially going above and beyond which is what you would expect an employee to do but its just not like that anymore. Nobody seems to want to help you anymore. I came in ready to buy and he made sure I had something to buy even if it wasn't the exact model. I even spent more money than i had planned to but left a happy customer because Carlton helped me find what i need and my husband got a shed for father's day! I will definitely be back when it's time to get a mower to put in that shed! Truly, Thank you Carlton for treating my like a human and doing all you could on your end. It did not go unnoticed!”
“On this weekend (I believe Friday or Saturday), I was on my computer, I was looking for a washer and dryer. I originally started with Lowes, & didn't find what i had in mind, due to issues with prior deliveries. I called Home Depot, and spoke with a lady, whose name i didn't catch. we chatted about what i was looking for and i settled for a pair that I was happy with. When you buy from a small picture and description online, you never really know what you are getting. This Morning they were delivered by a man named Tay, and his assistant. They are well honed and knew exactly what they were doing. "easy in/easy out". Home Depot's Delivery service, both on the phone, and ESPECIALLY their delivery team, were STELLAR !!!!! When they left, the machines were working smooth and quietly.This was the smoothest, most polite group i have dealt with. I will be definitely be back when i need my new oven/range!!!Thank you, and please give these folks a raise!!!! Wonderful!!!!!”
“I just wanted to thank Stephen for going above and beyond today with excellent customer service!!! Good job Home Depot for hiring people that truly care about the customer and representing the company well.”
“I recently went there to purchase an oil filter for my ex mark lawnmower, very nice place very friendly and they have everything you possibly need I’ve been coming here for years they have always been top notch.”
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“This store is notably well-organized compared to other Harbor Freight locations I've visited. The staff is incredibly helpful. Nevertheless, I hope they implement a more efficient checkout system, as it often appears to be backed up.”