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June 2023 by Jeanette Ivy
I called, left my name and number but nobody called me back.
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June 2023 by Scott Collins
No longer did VCR repairs. Friendly person.
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September 2022 by Emy Michelle
Very pleasant on the phone and very knowledgeable
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August 2022 by Daryl Sheppard
Had another shop they did not fix it took it to Duncanville tv and tv been working fine every sense
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May 2022 by Carlos Aguirre
I turned my TV off and the next day that I tried to turn it on was just clicking,The insurance recommended these people they came and picked up the TV,Now they are telling me that I broke the screen and that is why it was not working, however, the power supply was fried, this lady is telling me that it was because it was broken, at home is just my son and me (2 adults) and that I broke without knowing, most likely is was broken when they transported to their place, want to notice that when I toll the lady that they broke it, she gave me non sense excuses, never again.
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May 2022 by Betty Thompson
It was my first time going to the shop"so I can't really rate it" but the front desk person was very nice n was very helpful with advice n knowledgeable suggestions.
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December 2021 by Robert D.
I want to convey my thanks to Duncanville TV and Video. I experienced a problem with my 2 1/2 year old LG TV and the company I purchased it from, BEST BUY, was less than helpful. I had purchased a two year in home warranty that expired in July. I thought I would just pay the service call to confirm what I thought was wrong with it. BEST BUY informed me that they do not do service calls without having a 200.00 per year service agreement with their customers. Then on top of that each home visit is 50.00 per visit. So in order for Best Buy to even check their schedule they wanted me to spend 250.00. I could not even take it to the store because they don't except large TV's. Thankfully, Duncanville TV and Video is hear to help people like me. With a phone call, picture and conversation they confirmed what I expected and I now know what needs to be done. BEST BUY service is a scam much like most home warranties. Duncanville TV and Video will be my first call the next time I need a TV or Audio repair.
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November 2021 by kingsley okorodudu
Very helpful and professional
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June 2021 by Qasim Khan
I went thru Asurion to get my TV repaired they picked it up April 27th, told me and my wife TV will be back in 7 business days. no call ever for any updates had to call my self after 2 weeks of no calls was told waiting for part. 10 days later i called again to check status and was told same thing. finally receive tv on May 28th 31 calendar days from taking it. Jon didnt even give me my power cord back for the TV. when asked about it he first stated its been so long i dont remember, so he checks in the truck doesnt find one then comes back stating he's 99.9% sure he didnt take the power cord. then he gets loud and gets a tone saying he didnt take the power cord. me and my wife placed the tv with the power cord by front door for them to pick up. horrible service, super unprofessional i would never go back to them. i still dont even know if my tv works and wont know till i get a power cord. tried to call teresa many times and they are not answering the phone.
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May 2021 by Toothless SRI
My TV wasn't fix due to not being covered by my protection plan.The employees were very friendly and professional. Teresa was very helpful with advice after finding out my TV wasn't covered. She was very honest on pricing to have TV fix by them. John who picked up and returned my TV from my apartment was very professional durring this Covid pandemic. From my experience from Duncanville TV & Video, I would truly recommend them because of the great employees working here.
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April 2021 by Gary sweatman
If there where more stars I would give a better then 5 star review. I am so impressed by this company and I highly suggest using them on your electronic needs. Thank you again Duncanville TV & Video.-Gary
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January 2021 by I I
My TV wasn't fix due to not being covered by my protection plan.The employees were very friendly and professional. Teresa was very helpful with advice after finding out my TV wasn't covered. She was very honest on pricing to have TV fix by them. John who picked up and returned my TV from my apartment was very professional durring this Covid pandemic. From my experience from Duncanville TV & Video, I would truly recommend them because of the great employees working here.
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December 2020 by Brandon Jackson
Good place if business
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December 2020 by Thomas Omara
I have been going to Duncanville Tv and video for decades! They are honest and very fair for the services they offer. I highly recommend this place. I always try to give my business to local establishments!
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September 2020 by David Salazar
Tried to park in front of this place but as soon as I get out she asked me to move for her customers to park there. Nobody was there and I didn't know you couldn't park in a public city owned parking lot. Get those fake signs you put there cause you don't own the parking lot nor have any business at your shop.
