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March 2024 by Lyn J.
We did not like the process of getting our truck back and how our old catalytic converter was given back to us. We brought our truck in for service to change out 1 catalytic converter for $1,300. When we dropped the truck off at 1:30pm, we offered to pay before we left, but Effrain said to pay later, and pick it up at 5 pm. When we came back to pick the truck up (at 4:45pm), we were told we couldn't pay by credit card because the credit card system was down due to an internet outage, and he could only accept cash. That should have been communicated to us BEFORE we drove back to get our truck! Who walks around with $1,300 in cash? A simple phone call letting us know that the credit card machine was down, and to bring another form of payment would have been appreciated, but instead we drove down there not knowing this, and having no back up form of payment because the bank was not nearby, and closing in 15 minutes at 5pm! At this point, we just wanted to pay the cost and have our truck back, so we offered to write a check. He said 'no because your check could bounce'. Then we offered to leave our credit card so he could charge it when the credit card machine was back online, but he said 'no because we could cancel the credit card and never see us again.' This left no other option for US, so he insited that he has to keep our truck there and for us to come back the next day to pay and pick it up! We left there feeling like we were being viewed as potential criminals and was being punished! We were NOT happy with this since this could have been handled by a quick 'our machine is down, bring cash' phone call! The last part to this was that we told him that we wanted the old catalytic converter back once he replaces it with the new one so we could send it back since it was still under warranty, and when he gave it back to us, it was cut in several places! We were NOT happy about that, and he jokingly said, it will fit in a box easier (for shipping). Now that upset us because cutting it in pieces voids the warranty because they shipped it to us in one piece, so we were going to send it back in one piece, not several! It could have just been unbolted and not cut. Looking under the truck, the newly installed catalytic converter was also not lined up matching the original configuration. Needless to say, having better communication with us would have been a plus!
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February 2024 by Chris Newing
Excellent service, excellent pricing.
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December 2023 by Clarence English
Very nice establishment, had my truck ready on time ⏲️. Catalytic converter replacement.
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November 2023 by S Gomez
I live in a suburb north of Dallas.. Big brother is in a suburb south of Dallas! I make that drive to have work done here! Efrain speaks integrity, and he takes pride in his work! There is NO..."That's good enough " in his dictionary. He does it right, or he doesn't do it at all. There is no in between. As stated.....I make the drive passing 40 other muffler shops in the process.. nothing else needs to be said.
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September 2023 by Kaleb Neal-merritt
ALL I GOTTA SAY BEST IN TEXAS !!!My BIG BROTHER FROM ANOTHER MOTHER HOOK MY Q50 INFINITE UP & IT SOUND LIKE A BABY GTR
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May 2023 by Hunter Black
I came in for a muffler replace and resonator delete and the work was AMAZING!! I am extremely happy with the changes to my car and will come back whenever more work is needed. I will be referring them to anyone in need of auto services!Service: Exhaust
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April 2023 by Christy Watkins
Thank you so much Big Brothers for your quick & thorough job repairing what another mechanic couldn't. Efrain replaced our Toyota Tundra catalytic converters and had to redo all of the work from our original mechanic who replaced the converters twice and it still wouldn't pass inspection. We finally got it fixed right! Thank you so much! Highly recommend!⭐️⭐️⭐️⭐️⭐️
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April 2023 by Charles Robinson
Awesome & professional place...very intelligent at what they do.Had my exhaust installed and couldn't be happier with the outcome!!Say no to chuco!!!Service: Exhaust
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February 2023 by Lisa Bennett
I had my catalytic converter replaced about two weeks ago and the service was absolutely first class ! Honest, fast yet professional service close to home. I most definitely recommend anyone needing muffler or radiator services, etc. to give them a try. You will not be disappointed!
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February 2023 by Texas Trader
Perfect expert job once again. Great price. This is THE place to go.Service: Exhaust
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January 2023 by Ed Fountain
This my second interaction for repair or modifications that were requested for two of my vehicles, and I must say the level of service is second to none! The type of service is more the exceptions than the rule! I highly recommend this shop and its owner! Thank you again Big Brother for setting the bar so high for service!Service: Exhaust
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December 2022 by Jesus Almanza
Good service one of the best welders I've ever seen fast and a perfectionist at his craft
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October 2022 by C Hughes
So pleased with the customer service here at Big Brother Muffler. Very friendly, same day repair and very fair prices.Had to have my Catalytic converter and sensor replaced after a theif stole them.I will definitely be returning to this repair shop whenever the need arises. Thank you so much Big Brother!Service: Exhaust
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August 2022 by Carol Hughes
So pleased with the customer service here at Big Brother Muffler. Very friendly, same day repair and very fair prices.Had to have my Catalytic converter and sensor replaced after a theif stole them.I will definitely be returning to this repair shop whenever the need arises. Thank you so much Big Brother!Service: Exhaust
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August 2022 by doomstryker
These guys do excellent work for a fair price. I couldn't be happier I highly recommend them