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January 2024 by Barry Searle
Extremely helpful and knowledgeable about the BMW I took in. They were able to give me a very named appraisal based on historical knowledge of the longevity of the aging parts on my aging e46.
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December 2023 by Steve C.
I am not much for reviews but these guys did a great job fixing my oopsie. Body work is expensive and I was paying fully out of pocket. The bill was very kind to me. Thanks guys! I would recommend based on my experience with them.P.S. They still owe me the Honda emblem for the trunk, haha. But it looks fine without it,
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November 2023 by David Nachmanson
I opted to take my car here instead of an in-network insurance body shop to get my car evaluated after an accident. Mel was patient with all of my questions and was my help hotline for dealing with my insurance company trying to take advantage of me.
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November 2023 by Eric K.
Sterling did a beautiful job returning my SL550 to As-new post accident. The car was delivered when promised.
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November 2023 by Jon Zehlahzaeux
Sterling Collision helped me bring my 1996 JDM Toyota back to life with a complete paint job in a custom color. The car looks amazing and the team was great to work with. They did a great job dealing with my insurance company as well. I highly recommend them!
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November 2023 by Cathy Herzog
The Volkswagen beetle convertible was recently repaired by Sterling. Good communication.
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November 2023 by K B.
I don't normally leave reviews but I had to give a shout out to Joey and his amazing team! Everyone was so helpful and they did a great job on my vehicle. If I'm ever in need of repairs again I will definitely be using them. Great job guys!
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October 2023 by Thomas R.
Great guys. I took my car in and they told me what I already knew, which is that the repairs would cost more than the car was worth. Haha. Very kind and they gave some pointers for diy fixing it. Will go back for sure.
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October 2023 by B R I.
Great crew . Joey snd Matt did great job on our vehicle. I highly recommend Sterling for all body repairs, specifically on high end vehicles
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October 2023 by Tyler O.
Summary of my review: I don't think there is any part of Sterling's business that I can recommend to anyone.Time to complete body work, and communcation:They had our vehicle for over 9 months. From the beginning, to the end, they called us back two or three times. The only way we got updates from them, was if we called them, and actually could catch them on the phone. We were told from the start, that it should take about 2 weeks until we would get our car back. 4 weeks later, halloween came and went, thanksgiving came and went, Christmas, Spring break, Summer began, then in July we finally got the car back.State of vehicle at delivery:The state we got it in was pretty terrible. The paint job has specks in it where there are dots just missing paint (photo attached). Internal trim pieces are still missing(photo attached). Some other internal trim pieces were there, but were missing the screws to attach them to the vehicle, so were just floating around, not attached, (photo attached) so I went to home depot to get the right screws and attach them.One trim piece (a handle that allows people to grab on as they get in and out of the car), had covers to hide the screws that bolt the handle to the car, and those covers are designed to stay attached to the handle with a plastic cord that keeps it attached to the handle. Sterling cut those covers cords (photos attached), so I need to buy a whole new handle to get those bolts covered.The glass from the side of the vehicle that had a collision which are windows that are fixed in place, were leaking water any time it rained or got wet.Our vehicle has a sliding door, which you can see sunlight coming in through when it's fully closed. (photo attached)Follow up after delivery:We noted these follow up items with Sterling the same week we got our vehicle back, and were told they would work with our insurance to get those missing trim pieces. 3 weeks later, I called my insurance to see if Sterling's project manager or anyone had called them to get these missing items ordered. No one had called them. From my insurance company's perspective, the item was closed. The insurance company also told me there was nothing they could do to protect me or help me out, becuase Sterling had already been paid, and is not a body shop they work with. I also asked if they could have warned me not do work with Sterling, and they said they couldn't do that legally.We went back to sterling to follow up on getting these missing trim items and getting the windows sealed (two months after complaining about the leaking windows and never getting a call back from them). We were told by their project manager, that he had called the insurance and was waiting to get a call back from the insurance. I verified with the insurance again, and they had yet to receive a call from Sterling.This was also a common theme we noticed with Sterling's project manager. We would ask where things were, and we would consistently hear from him that he was waiting on other parties, like the local Nissan Dealership, or their parts supplier, our insurance. And when we took the extra step to contact those 3rd parties, we would find out they had never talked to Sterling about those items yet. It seems from our opinion, that their project manager forgets to follow up and get stuff done with third parties, and blames those things on the third parties.Money I had to pay, to do Sterling's job again, that they already got paid on:So instead of continuing to get water damage in the vehicle anytime it rained (waiting 3 months after delivery for Sterling to get their crap together), I called Classic Collision, down the street, who got me their window guys contact info, and had them reseal the windows the next day. I went to Home depot to get the missing screws, and I am just faced with missing trim pieces that were completely fine after the collision, but were just simply lost or damaged by Sterling.
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September 2023 by Cisco-Man
I use to believe that Sterling Auto Collision was the best body shop. Not anymore. I drop my mom’s car of to be repaired May 23rd. A guy with a 16’ trailer took out the right side. I took out the left. I told Joey whatever the insurance didn’t cover I would pay for as I wanted everything repaired. I found me an Audi TDI. Just a little over a month I got into a bad hail storm 6-8. Went to Sterling on 6-12 and talk to Mel. I needed an estimate to see if I wanted to pay myself or file on my insurance. When I had not heard from him I stopped by on 6-20 and Joey was in the parking lot and I asked what’s going on. Mel came walking by and Joey asked if he had called the guy that does DPR and he said he had not call. On 6-22 when I got the estimate I filed on my insurance. I received the estimate on 6-27 and I was surprised that it was almost 6K and I wanted another 1-2K of work done. Stopped buy Sterling on my way home and presented it to Mel. We talked about him ordering the part and calling me. Starting in late July they called my mom and said it would be ready that Friday. Friday came and went. They didn’t return phone calls nor answer emails. I stopped by on 8-31 and Mel said it was finished except for some moldings. When I looked at the car the back bumper wasn’t repaired. Mel said the insurance didn’t want to pay. I told him I told Joey I wanted everything repaired and I was paying for what the insurance didn’t. I took my mom to pick up the car on 9-11. I noticed that the left rear quarter panel still had damage. They charged me to repair the left side and did not complete the job. No quality control. As of 9-17 haven’t heard anything about my car which is fine as I will never take anything there again.Services: Painting
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September 2023 by Jeff F.
I use to believe that Sterling Auto Collision was the best body shop. Not anymore. I drop my mom's car of to be repaired May 23rd. A guy with a 16' trailer took out the right side. I took out the left. I told Joey whatever the insurance didn't cover I would pay for as I wanted everything repaired. I found me an Audi TDI. Just a little over a month I got into a bad hail storm 6-8. Went to Sterling on 6-12 and talk to Mel. I needed an estimate to see if I wanted to pay myself or file on my insurance. When I had not heard from him I stopped by on 6-20 and Joey was in the parking lot and I asked what's going on. Mel came walking by and Joey asked if he had called the guy that does DPR and he said he had not call. On 6-22 when I got the estimate I filed on my insurance. I received the estimate on 6-27 and I was surprised that it was almost 6K and I wanted another 1-2K of work done. Stopped buy Sterling on my way home and presented it to Mel. We talked about him ordering the part and calling me. Starting in late July they called my mom and said it would be ready that Friday. Friday came and went. They didn't return phone calls nor answer emails. I stopped by on 8-31 and Mel said it was finished except for some moldings. When I looked at the car the back bumper wasn't repaired. Mel said the insurance didn't want to pay. I told him I told Joey I wanted everything repaired and I was paying for what the insurance didn't. I took my mom to pick up the car on 9-11. I noticed that the left rear quarter panel still had damage. They charged me to repair the left side and did not complete the job. No quality control. As of 9-17 haven't heard anything about my car which is fine as I will never take anything there again.
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July 2023 by OTown Musicdad
We had work done on several areas of a Volvo XC60. The bodywork is perfect and the blending of the new paint with the old paint was done so well, you can't tell anything was done. We had to wait to get the work done because they are in high demand. It's because they're good at what they do.
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June 2023 by Charlotte Payton-Ross
I had the most wonderful and unforgettable experience at Sterling Auto Collision!!!! I consulted with the competent and efficient staff about both injured bumpers on my 1986 528e BMW. Their recommendations considered cost, practicality, and common sense solutions, that were successfully made to keep my old car going a few more miles!!!! Many thanks to Sterling Auto Collision that I recommend without reservation!!!!Service: Body & Trim
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June 2023 by Jayorito
Did amazing job with fixing my bumper Mel is amazing and fair thank you!
