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July 2023 by Reyna P.
I had been coming to this place for almost 6 years and everything had been fine until now. They behaved rudely and not very polite, they worked on parts of my vehicle without my permission, they wasted too much time on a job that doesn't last that long. I'm not going back to this place.
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April 2022 by Daniel T.
Absolutely best mechanic! They always go above and beyond, don't over charge, and honest! Worked on all my vehicles for the past 5 years. Oil changes small mechanical problems. Re-wired a trailer, worked on airboat engine! Best mechanic! Good family business!
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December 2021 by Anthony P.
Beat mechanic in Texas they always help me even if money is not involved thanks you Cortez for being good people
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May 2020 by Amanda G.
I had the worst experience just from walking through the door at the Dickinson location 5-14-2020. I used to go to the location on 146 and always had an awesome experience. Last year I went for my inspection and found they were closed to I went to the Texas City location and had a flawless experience. Today I walked in the Dickinson location since it was closer around 2:30pm. Behind the desk was a woman who was eating which is no big deal I know people have to eat. As I walked in the door she had her Sonic in front of her and she started sucking on her fingers and said can I help you very annoyed cause I obviously interrupted her meal. I told her I needed an inspection. She said I'll be done in about 5 minutes and I need your insurance. Um no thank you! You are not touching anything of mine with your freshly licked fingers. I just said I'll just find somewhere else to go and turned around and left. It was absolutely disgusting.
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September 2019 by Miranda G.
Awful place. Do not trust them with your car here. Went for a repair and was quoted one thing and charged a completely higher price by almost $1000 more. Ended up having more problems for the same thing after the repair.
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June 2019 by Mike Czapski
Just bought a Ford F1 50 very happy with it the owner is pleasant to work with very honest and very very helpful I recommend anybody that is looking for a used vehicle to purchase one from him
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June 2019 by Chris
Best experience ever!!!!!! Super honest!!!!!
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January 2019 by Louise R.
I highly recommend this auto shop. They have always gone out of their way to help, never overcharged me or ripped me off. Transported me back home while work was being done.
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August 2018 by Melissa S.
**UPDATE** I spoke with two of owners, Roy and Roman Jr. They have returned my money for the inspection and insured me that customers service is very important to them. Moving forward- training employees on the correct way to deal with situations is their goal. These men were very nice and VERY apologetic on the way that I was treated by their employee. Rude customer service!! (The lady inside was nice) The manager who failed my truck for inspection did so do to the window tint being too dark. He said "we have integrity". Trying to understand what was wrong I asked if the laws regarding tint had changed within the last year. The manager told me nope, it was the same. I told him the tint had not been changed within the last year and they had in fact passed my truck last year as it is today! His words to me were "funny- prove it" so when I produced a receipt showing that they passed it last year he said "you aren't getting away with it this year". Overall this man was rude, I plan on letting everyone know that this place doesn't follow state guidelines with any type of consistency. I also went to a reputable company located within 10 mins of this business with such poor customer service- my truck passed. I even asked about the tint and was shown that it is within the regulation set by the state. Not passing my truck is within their right, however whimsical their choices are- the problem is horrible customer service and complete LACK of integrity!! I gave one star because I could post and live that part blank- they don't deserve and star.
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August 2018 by Nancy R.
My husband is not really into taking the time to do reviews. However when he took his truck in for a repair he told me, Wow these guys are honest. He found this place to be honest, professional, and do not overcharge. So we highly recommend this place for your auto needs.
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June 2018 by Ronald C.
Dont take your car to Cortez, I went for a simple radiator flush and end up towing my car to a real mechanic to get it running again.. Over $400 in towing and repairs and Roy Cortez refused to pay for damages... BEWARE!
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June 2018 by Katy C.
I dropped my car off because my air was blowing hot. Roy got my car in the garage and raised within minutes. Within an hour, my car was ready and waiting! Roy explained what happened, why my a/c wasn't working properly and what they did to fix it. AND the best part is that my cost was minimal. I will only use them for my auto repairs and maintenance!
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September 2017 by Jenitze Rojas
Excellent service and attended directly by the owners
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July 2017 by Citlaly Arvizo
i love my car!!! works great!! the owner is really friendly!!
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June 2017 by Crystal Hightower
Great customer service. Worked with us to get the car we wanted.