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September 2023 by B A Blair
Just bought a new F-250 from the man, the myth, the legend: Jim Fonville. Jim hooked it up with X-plan and another nice discount. Thank you, sir, you are the man! No dealer mark ups or games here. Straight and to the point. I was greeted by Chad (GM), and the sales manager (Bob). Both were kind and true professionals. We had a good time visiting and messing with Jim. A special shout-out to our finance manager, Brian Freeman. You rock brother. Thank you for being honest and down to earth. You all are a huge asset to this company. The Blair family thanks you.
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September 2023 by Ross Bryant
Lisa was awesome. From looking at used trucks to new trucks, never felt pressured to buy or wasting time. She was very patient, and because of that, I ended up with a new 2023 F150. Raul in finance was awesome to work with also. By far the best experience in finance. Over all 10/10 would definitely recommend.Fast forward a couple months. The sales team and finance are still awesome, however, I am very disappointed in the service department. I looked under my truck a couple months ago, only to find it completely covered in rust. Every single component has some level or rust or corrosion on it. The service manager took it in, put it on the lift, looked me dead in the eye and told me it was normal wear and tear. The truck has 1500 miles on it. I have called ford corporate and getting a second opinion at a separate dealer to see what will be done to fix this issue. If I could leave a 5 star review for sales and finance separate, I would. But the service department will run this place into the ground.
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September 2023 by Brad Groux
David Waters of McRee Ford is a fantastic salesman, and a pleasure to work with. I ordered a 2023 Ford Maverick Hybrid from McRee for my father, and other than Ford taking their sweet time with delivery (took exactly one year), everything was fantastic. I highly recommend David and McRee Ford, and I will certainly be back in the future. Thanks!
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September 2023 by Brad G.
David Waters of McRee Ford is a fantastic salesman, and a pleasure to work with. I ordered a 2023 Ford Maverick Hybrid from McRee for my father, and other than Ford taking their sweet time with delivery (took exactly one year), everything was fantastic. I highly recommend David and McRee Ford, and I will certainly be back in the future. Thanks!
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August 2023 by Debra Molnar
McRee Ford is a great dealership. My son has been using them for a couple of years and recommended them and the salesmanJames Sutterfield. I live 2 hours from there now and went down. I was treated wonderfully and got exactly what I wanted along with a great deal on my trade-in. I highly recommend them.
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August 2023 by Mark
Do not let these morons work on your vehicle. Try to tell me I needed a new engine because of a little sludge. Did sludge removal treatment and engine runs like new. Did replace a few parts. Changed out all 4 VCT's. So instead of paying $11k for new engine. Spent right at $500.
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August 2023 by Logan Jack
Our Salesman David at McRee Ford led us through the most magnificent sales experience of our lives. He was friendly, professional, knowledgeable, and focused on making our experience the best it could be. My wife and I had our two year old and 6 month old boys with us all day. David gave our son golf cart rides, offered toys, and crayons. And when it got later in the day David went so far as to drive to the store and buy a baby bottle for our son so we could wrap up with Brian on the finance Team. Brian was also wonderful and fair to work with. David went above and beyond all day and it directly made our Truck buying experience more peaceful and more enjoyable. He introduced us to the dealership manager Chad who was incredibly kind and helpful sharing information about the vehicle and how we intended to tow with it. This dealership is who you want to work with if you are buying a vehicle in Texas. I will go out of my way to buy another Truck from them in the future. We are extremely happy with our truck. They were fair and professional from start to finish. 5 Star recommendation for McRee Ford from the Jack family!
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July 2023 by Justin Doan
I recently had the pleasure of working with Don Gartman, an outstanding auto salesman at Mcree Ford in Dickerson. I flew in from Dallas to purchase a new Ford Maverick, and Don went above and beyond to ensure a fantastic car buying experience.Right from the start, Don's dedication to customer service stood out. He kindly picked me up from the airport, making the entire process convenient and stress-free. Don's attention to detail and genuine care for his customers were evident throughout our interaction.Don's took the time to thoroughly explain the vehicle's features and specifications, answering all of my questions patiently. He also ensured that the entire buying process was smooth and efficient. Don's transparency and honesty were greatly appreciated, creating a trusting environment.Additionally, Don's exceptional customer service extended beyond the sale. He took the time to familiarize me with the car's functionalities, ensuring I felt comfortable and knowledgeable before driving off the lot. His friendly and personable approach made the entire experience enjoyable.I highly recommend Don Gartman at Mcree Ford for anyone in search of a dedicated and knowledgeable auto salesman. His commitment to providing excellent service, from picking me up at the airport to assisting with the purchase of my 2023 Ford Maverick, exceeded my expectations.Thank you, Don, for making my car buying experience a truly remarkable one!
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July 2023 by ray ray
Last year I bought a CPO 2020 Ford Explorer Platinum from McRee Ford. They also sold me the Ford Premium Care extended warranty for $2,400. This is a bumper to bumper warranty with a $100 deductible. Recently, my passenger side mirror would open way beyond its open position and move violently back and forth when the "auto mirror unfold" was used. I took it in for service a couple of months ago. To my astonishment, McRee Ford said it would not be covered under warranty because they used a flashlight and found a very small scratch in the center of the mirror casing, and that I "damaged" the mirror. I fully understand that any part of a car that is damaged is not covered under any warranty. However, this is a scratch that is about 3/16th of an inch. Common sense tells me a small scratch cannot cause a mechanical failure. When I spoke to one of the Service Managers, he told me that McRee Ford does not make warranty coverage decisions. He explained that they submit the information, pictures, etc and Ford makes the decision. In my case, McRee Ford DID make the decision that it would not be covered because they never submitted my claim to Ford prior to me challenging their decision. It was only after I met with the Service Manager that McRee Ford submitted to information to Ford for warranty coverage review. Unfortunately Ford denied coverage because of the scratch. McRee Ford did offer to pay $500 toward fixing the mirror; however, I had to pay the remaining $600. I declined their offer because this should have been covered under warranty. I was dissapointed in both Ford and McRee Ford. Ford has told me a small scratch caused the failure and McRee Ford did not go to bat for its customer with Ford. I was a devoted Ford customer and have bought 4 cars from McRee over the years. This is so absurd, that I will never buy a Ford again, especially if a small scratch can be considered damage and the warrany voided. Finally, McRee Ford biased the decision because they were the first ones to determine warranty coverage on their own by telling me it would not be covered. It was only after I met with the Service Manager that the claim and pictures were sent to Ford and ultimately denied.
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July 2023 by Jim Anderson
I've bought all my vehicles from McRee Ford since 1981. Talked to salesman Jeff Kuhl and was able to find what I was looking for. After test driving a couple vehicles, we completed the purchase and picked up the Bronco Sport the same day. Brian in finance worked with us to get exactly the extended warranty we wanted. In and out of the finance office is less than 30 minutes. Great car buying experience.
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July 2023 by Michael 2true
Matt Hill and Brian Freeman made the process of buying my first car incredibly easy. Sure any dealership can sell me a car, but only this dealership treated me like they respected my time and money.There was no weird pushy dealership tactics, no crazy markups, just honest upfront presentation of my options. I will always recommend this dealership to anyone looking for a vehicle.Thanks again for everything y’all!
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July 2023 by Shannon W.
Horrible service!!! They have had my car two weeks and not even looked at it. Would never recommend or use this place again. Horrible customer service and can't fix a car. Dont even waste your time or money at this place. Definitely not a Ford dealership by any mean.
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July 2023 by Greg V.
I was told a month ago that they could take my truck in to get repaired from a car accident. After 2 trips up there the past month my vehicle still sits in the same place the tow truck dropped it off at. I use my truck to make a living and this dealership has done nothing to help out. I have been told that they have ordered and received all parts for the job but the only technician that is capable of making the needed repairs has been out. After myself and my family have bought many vehicles from this dealer in the past 15 years I am extremely disappointed. I will not be doing business with them in the future.
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June 2023 by Dani Cunningham
This was the best car buying experience I’ve ever had! David was amazing. Very knowledgeable, kind considerate and honest from the beginning to the end of our car buying transaction! I cannot recommend him and McRee Ford enough! I love my Bronco Sport! Thank you again David for taking care of us!! Very much appreciated!
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June 2023 by Dustin D
Very friendly and helpful staff all around, Matt Hill was a terrific salesman. I did not have to wait around all day we got the deal done completely on my time.
