-
November 2023 by Katherine Reyna
Juan was extremely friendly and professional. It was the best sales experience I’ve ever experienced after owning multiple vehicles. I really appreciated his efforts that went above and beyond. I will definitely return to this dealership in the future and recommend Juan to anyone interested in purchasing a vehicle.We came in on a fixed budget, we found a vehicle we loved, Juan worked diligently with us to make an amazing deal.
-
November 2023 by Maya Davis
From start to finish, Gay family Kia was EXCELLENT! I am a new owner to a 23' Kia Telluride (purchased out of state) and this was my first service. Needless to say, I was nervous to drop my vehicle off. The customer service was exceptional! Sam was in contact with me throughout the day and even sat on hold when I had to take a work call. He even went above and beyond to call the out of state Kia I purchased from to see if I qualified for free oil changes! I didn't, but it was the thought that counted! Sam was patient, thorough, kind and very knowledgeable. The gentleman that helped me at pickup was great too! ... and the best part?! It wasn't as much as I expected! PRAISE GOD! I will be returning to Gay family KIA ONLY to have my car serviced. Thanks so much, y'all!
-
November 2023 by Maya D.
From start to finish, Gay family Kia was EXCELLENT! I am a new owner to a 23' Kia Telluride (purchased out of state) and this was my first service. Needless to say, I was nervous to drop my vehicle off. The customer service was exceptional! Sam was in contact with me throughout the day and even sat on hold when I had to take a work call. He even went above and beyond to call the out of state Kia I purchased from to see if I qualified for free oil changes! I didn't, but it was the thought that counted! Sam was patient, thorough, kind and very knowledgeable. The gentleman that helped me at pickup was great too! ... and the best part?! It wasn't as much as I expected! PRAISE GOD! I will be returning to Gay family KIA ONLY to have my car serviced. Thanks so much, y'all!
-
November 2023 by Stephanie Galvan
We had a great experience with the staff at the Previously Owned Section. My niece knew what she was looking for. Everyone was helpful. My niece found exactly what she wanted and loves the car!
-
October 2023 by Paul Aleshire
First experience at a Kia Dealership. Patrick was great on our initial visit. He let me look at the car, test drive it, and sat down and began to help us make a deal for a new car. He answered all of our questions and helped us a lot. In the end, he was able to get the best possible deal that he could get us. It was a toss up between 2 different models but in the end, was able to buy the car that I initially wanted!
-
September 2023 by Kari H.
Went in today 9/27/23 at 10:00 am, needed to schedule service, John in Kia Service said, I can take care of you right now. He had me on my way in a matter of minutes. Gay Kia Service has exceeded my customer experience.
-
September 2023 by Danielle Bryant
Out of all the places I have ever bought a car and o have bought A LOT of cars this place was by far the best and fastest dealership I’ve been to. Patrick smith was so kind and helpful. Took the time to explain everything about my car to me and show me how everything works. Thank you Gay Kia you now have a customer for life.
-
August 2023 by Trevor Pons
Was very pleased with the whole experience. From start to finish. My salesman Pat was awesome. He knew what I wanted & he delivered. He was so good he sold my stepson a car the same day. I highly recommend this dealership to anyone looking for a new vehicle
-
August 2023 by Ty Beall
This was one of only two good experiences I have ever had at any car dealership. Everyone was extremely nice and helpful. I told them what I needed and they made it happen. I will definitely be back in the future and send people I know who are looking for a new vehicle.
-
July 2023 by Lyvonne Briggs
Things started out seemingly well. I emailed with clear asks and Dy C. was prompt to respond. But then:1. I arrived to a partially clean vehicle, still wet from a car wash. Ill-prepared.2. I was pre-approved through Cap1 and they still tried to convince me to go through their in-house financing.3. The vehicle only came with 1 key and I was promised a new one. Dy and his colleague, John M., have been giving me the runaround for MONTHS.4. I am on my second temporary tag because the paperwork was stalled (Lynette G.). I purchased in April and my vehicle still isn’t registered in my state.5. GFK sold me a vehicle with a capped (retread) tire that SHRED ON THE HIGHWAY 6 weeks after purchase (see photos). Thankfully there were no accidents or injuries, but I am so deeply disappointed with this “family-oriented” dealership.I would give a negative rating if I could. Take your business to another dealership that is ethical and reliable and values customer satisfaction.
-
July 2023 by Lyvonne B.
Things started out seemingly well. I emailed with clear asks and Dy C. was prompt to respond. But then:1. I arrived to a partially clean vehicle, still wet from a car wash. Ill-prepared.2. I was pre-approved through Cap1 and they still tried to convince me to go through their in-house financing.3. The vehicle only came with 1 key and I was promised a new one. Dy and his colleague, John M., have been giving me the runaround for MONTHS. 4. I am on my second temporary tag because the paperwork was stalled (Lynette G.). I purchased in April and my vehicle still isn't registered in my state.5. GFK sold me a vehicle with a capped (retread) tire that SHRED ON THE HIGHWAY 6 weeks after purchase (see photos). Thankfully there were no accidents or injuries, but I am so deeply disappointed with this "family-oriented" dealership.I would give a negative rating if I could. Take your business to another dealership that is ethical and reliable and values customer satisfaction.
-
July 2023 by Bree Eubanks
We are SO happy with our experience thanks to Austin. The best customer service and car buying experience we have ever had.
-
July 2023 by Diana de Heide
We bought our first car in USA here and were helped by Luis. Outstanding service! Very helpful and not pushy at all. They had all the patience in the world and answered all our maybe d*** questions. Luis stayed with us all the time and maid the time we had to wait much more pleasant. When our son turns 16 we will definitely return.
-
July 2023 by Daryn
Had a great experience trading in my Maverick for a used Tacoma! Worked with Patrick and he was fantastic! Really worked with me to help me get the best deal he could. He’s very transparent and really goes above and beyond. This is the second vehicle we’ve bought from him as my girlfriend purchased a new Sportage late last year. Would highly recommend Gay Family Auto!
-
July 2023 by Natalie De Leon
Austin was amazing!! He sold us our dream car without any hassle or pressure and made sure we were happy at all costs. Highly recommend going to see Austin at Gay Family Auto for your next purchase!!
