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September 2024 by John Kroll
Great place to choose when looking for a vehicle. You will find exactly what you are looking for and save money by doing business with Chaparral Ford.
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September 2024 by lauren warner
10/10 would recommend. Our salesman Dustin was great to us, he did everything to make sure we were satisfied with our purchase. He was very professional and got the deal done . If your in the market for a vehicle go talk to Dustin . Thank you again for a great experience.
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September 2024 by Glen Holland
Awesome customer service would 100% recommend. Great and honest people
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September 2024 by Kass Renae
stephan was really good and attentive.
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September 2024 by Michel Osberg
Have 3 vehicles tried to schedule oil changes on all of them...Marie in service is horrible...Rude!!! Never did get my trucks scheduled....She couldn't answer a question I asked...
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September 2024 by Veronica Vera
Excellent service
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September 2024 by Roxy Reed
They help any way they can very friendly...I would definitely recommend all my friends to go there...
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September 2024 by David Nieto
Carlos Narvaez sales manager and Stephan Rodriguez went above and beyond to help me through the purchase process and exceeded all my expectations! Definitely a 5 star dealership!
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August 2024 by 1st Transport llc
Sold me a vehicle that broke down not even a week after purchase didnt fix it like they said they would. Carfax was clean but paint on the bed of the truck was done and looks awful after a few months need to get it repainted. Stay away
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August 2024 by Joe Nunez
Honest. Great Communication. Trustworthy.
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August 2024 by joshua crow
Stephan Rood did a fantastic job facilitating my purchase. His desk is covered in awards and I can understand why. I would highly recommend him and Chaparral.
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August 2024 by Kevin Leigh
On Monday 7/28/24 I called and scheduled an appointment for 8/1/24 for an oil change and asked if the recall could be taken care of at the same time. I was informed they will try to get it taken care of and a Service Manager will call me to discuss it. I never received a call, text or email from anyone. I arrived at the dealership a little before 8:00 AM for my scheduled appointment thinking everything is good to go. I mentioned the recall to the Service Advisor upon check in. He let me know they will try to get it taken care. Once the service was done the cashier came to get me. I asked her if the recall was taken care of. The same service advisor was in the room and informed me they do not have any mechanics on duty to do it. I explained that I scheduled this to be done and cannot make it in any other day. They offered to pick the vehicle up for the service. I explained I live and work in Spring Branch (just like I explained it to the scheduler.) They said that is too far for pick up. I expressed my disappointment. Their response was "sorry." I drove 146 miles round trip for an oil change and still have a open recall on my vehicle.
Also, apparently there is an issue with my brakes that no one discussed with me. Thankfully "BRAKES REQUIRE IMMEDIATE ATTENTION" is written a few time on the invoice.
One more thing. This part isn't about money but the principle. It's pretty sad when a FORD Dealership charges a 3% surcharge to use a FORD Visa as a payment for service on a FORD that was purchased there.
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August 2024 by Juan Flores
Great experience at the parts and service department! I needed emergency key blades for my ford mustang, and these guys really helped me out.
*Edit: sad to say that recently I’ve had some trouble getting service for my vehicle. I’ve had a recall for my ford vehicle and am unable to get a set date for that service. This is understandably okay, seeing that there are many requests for this service. The only issue I experienced was not getting a call back for a second time for scheduling. Sorry guys, might have to start going to another dealership.
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August 2024 by Kasey Shepherd
Dustin, our sales expert, was amazing! He was kind and did everything to satisfy our purchase needs. We enjoyed the process and the financing part went smoothly.
Please go a little out if the way ti Devine and purchase with Dustin!
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August 2024 by Kristy Briones
I want to thank Stephan Rood, for helping me get a very reliable vehicle after so much struggling I was able to drive off in a newer vehicle, he went above and beyond to get us in the ford explore and I will forever be thankful.
I recently lost my husband in April 2024 and had been feeling very lost and having a bunch of car trouble, I seen this vehicle and everything came together and I feel it was meant to be so thank you ford Chaparral for giving me the opportunity and great customer service.
