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“I have bought 3 cars. The last one was 6 months before the COVID pandemic. I was afraid of not making my payments on time, but they were patient with me, obviously my payments were late. I managed to keep my car and I no longer owe anything. I like the loans they give, they are a great help. It is better with the bank than doing it with the car agencies. ! I recommend this bank in its entirety, if you cannot make your payment, explain and they will wait for you to do so. Good luck and thank you Bank Of De Soto??”
“I've beening banking here between 10 to 13 years. I have always enjoyed the staff especially Gina, she is truly the greatest!! She's always smiling and helpful no matter what. I never had any issues with any of the staff, and that really rare. I'm in for the ride.”
Open 24 hours
1227 E Pleasant Run Rd, DeSoto
Banks
“I love this location. They are busy so if you need a personal banker it's best to schedule a appointment online and you can make the most of your day. Everyone was pleasant. The lines are not as long since the location on beltline is back open. However on Saturday the second location is closed and it's a peak day for this location. They do offer Saturday appointments. Everyone seems willing to help you and took care of my financial needs. Great associates from my personal to my business. They also have a mortgage and investment specialist here. Love it! My neighborhood bank.”
“Dre Mitchell is amazing! I was having problems with my account and he was so well dressed,polite and patient with me . Thanks so much Dre for your professionalism. I will only request mr. Mitchell for all my needs”
“I went to 1st Convenience with every intention of closing my account due to a horrible customer service experience via phone with the aforementioned. Kaydee Fofanah(Branch Manager) greeted me with a smile! Kaydee not only changed mind from closing the account, she fixed and resolved my issue in two days. It did not matter that it is a small amount that is kept in this account. She treated me as if I millions of dollars in the account. Kudos to Kaydee! You truly exemplify what customer service should be about!! I truly thank you.”
9AM - 6PM
225 N Hampton Rd, DeSoto
Banks
“I live in the seagoville area and coming to this location is always a great convenience. From the moment I walk in they help me right away whatever questions or issues I have they quickly help me resolve them to the best of their abilities.I highly recommend coming to this location the staff are very friendly, welcoming and more importantly patient.”
“This branch reopened and we needed another branch. The two other branches Desoto and Cedar Hill were over loaded with customers. Everyone here is professional and works hard to providegood customer service. Thank You Desoto Beltline Branch!”
“I went into Krogers and as I walked by Jackie and Alex both approached me and asked if I was going to the bank. I told them I was but was going to the ATM. They said okay but let us know if you need anything. I truly appreciate their genuine and kind nature. Mist of the time we are always quick to write a review with a bad experience but I wanted to share this awesome and pleasure experience that I received from these great two employees. Wayvto go Alex and Jackie. Keep up the good work.”
“Always courteous no matter what branch I visit. Their customer service is what stands out. We as people will make something seem so big. I read one review saying a young lady was smacking her gum while working the drive thru.Get out of here with that. That seems made up.”
10AM - 4PM
1227 Pleasant Run Rd, DeSoto
Banks
“I love this location. They are busy so if you need a personal banker it's best to schedule a appointment online and you can make the most of your day. Everyone was pleasant. The lines are not as long since the location on beltline is back open. However on Saturday the second location is closed and it's a peak day for this location. They do offer Saturday appointments. Everyone seems willing to help you and took care of my financial needs. Great associates from my personal to my business. They also have a mortgage and investment specialist here. Love it! My neighborhood bank.”
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“Mia J provided great customer service during my time there to open my account. She made the experience very personable and ensured everything was good to go before I left. Also told me about many amazing things CUTX offers their members. Highly recommend .”