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January 2024 by Kathy Richards
This bank closes out your account every time you get one set up they closed out my account with out even letting me know about it they are a joke and they can't be trusted with your money if I was you I would stay away from this bank as far as you can
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July 2023 by Eliezer Hernandez
Every time I go to this branch, there are multiple people who are living behind the ATM who are always approaching vehicles asking for money, while customers are in the middle of their transactions. Customers are unable to safely use the ATM & night drop because there are people living right under the night drop. There are used needles and condom wrappers near the ATM (not pictured due to graphic nature). There needs to be something done about this to ensure the safety of the customers. By the looks of it, since this location has been this way for months, TRUIST does not make their customers safety a priority.
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June 2023 by Stephanie Johnson
I love this location, the staff is very welcoming every time I stop by!
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February 2023 by Liz Starkey
Rude people
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December 2022 by Cameron Flowers
They deposited my check then they next day after the funds were posted on my put a hold on my account and will take a week to fix. DONT BANK HERE
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December 2022 by anah Butler
All employees were very friendly. Alexis assisted me and was very helpful!
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December 2022 by JD Donley
Awesome bank
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December 2022 by Daniel Pineda
Very good service
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December 2022 by Duane Holt
My mortgage was bought by SunTrust several years ago. Absolutely the worst bank I have ever dealt with. Worse than when it was SunTrust. If you have an insurance claim. Good Luck! My house was damaged in a storm and getting them to let go of the insurance funds to get your house repaired is a nightmare. Even if you follow all of their ridiculous processes. They do not care about the consumer, only the consumers money. I have been trying for a month to get a final inspection with contractors breathing down my neck to get their final payments.
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December 2021 by Bb C
Robert is so nice and explains everything so detailed and he is a cutie pie
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December 2021 by mata katees
Trash. Employees are scum. Very unreasonable mean people.
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December 2021 by G Brah
If only I could give 0 stars...
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December 2021 by James Spencer
BB&T has the best rates on auto loans and this location has the nicest, most knowledgeable staff (the branch manager, Sam, is the best). If you have financed a used car and used the dealership to find you the "best" rate, then unless you are a manager at the car dealership, you did not get the best rate you qualified for. The finance manager gets a rate back and then adds extra points to it in order to make more money for the dealership. BB&T does *not* do this so whatever rate you qualify for, they'll give you. The dealership where I was shopping at told me that the best rate they could give me was in the high 3's due to the type of vehicle I was buying. I knew this was a load of poo so I called Sam at BB&T and asked her to see what rates they could get me. They got me 2.05% on my used car. The dealership, of course, started backpedaling and saying they were somehow able to match it (meaning they could have gotten it for that rate all along but they were trying to make additional money from me). If you currently have a vehicle financed and are curious if you're paying too much interest, call Sam at BB&T. If you know your credit score, Sam can give you an idea of the rate you'd qualify for, and then if you would like to proceed, she can run your credit to finalize the deal. Sam was quick and responsive and really knew what she was talking about. Just one point of interest can save you over a thousand dollars over five years. It's definitely worth a phone call to check with Sam on rates. You could end up saving thousands of dollars like I did!
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December 2021 by Meghan Davis
This branch has the friendliest and most helpful staff I’ve had the pleasure encountering. I highly recommend reaching out to the branch manager, Sam Ojha. She is highly knowledgeable about the opportunities BB&T has to offer and will work diligently to set you up with your best financial fit. Thanks so much for your customer service.
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December 2021 by Melissa Stevko
My father and I have kept in touch with the branch manager, Sam. She used to work at the Grapevine location. Sam always goes above and beyond our needs and is very transparent about what she can do/ what she is doing to help us. I highly recommend working with her with anything you may need assistance with.