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May 2024 by Jordan Klima
Called and told us our cupcake order was done. Proceeded to not have vanilla cupcakes, like we ordered, and when we showed up our cupcakes were not done or ready.
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January 2024 by Justin C.
Mainly to do with the food court. Out of drinks for weeks now.... Fountain drinks out for weeks. Tea drinks out for weeks. Icee out for a couple of weeks
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September 2023 by Andrea M.
There are no longer any Sam's in Washington State so it was nice to visit one in Texas. This is a nice store. Very spacious and we found all that we needed for my best friend's church function very quickly. The self checkout was nice. We needed assistance and someone came very quickly and apologized for the delay. The reason for only three stars is that one of the deli staff was dressed very inappropriately. He had on black pants and blue boxer underwear that REALLY needed to be pulled up. I can't believe they let him work like that. It definitely made me uncomfortable.
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August 2023 by Zack H.
Not sure what issues people have with this location, but it has what I need and is always clean. If you do mobile checkout you can avoid the chaos of the checkout line. It gets crowded on occasion, but you just need to time your visits appropriately.
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July 2023 by Mark F.
Good old Sam's Club, love it or hate it, but still unrivaled for the lowest gasoline prices, hands down; but in order to be a truly low-cost alternative for your family, a careful cost-benefit analysis is advisable, pitting its business size portions against the rather steep annual membership price (about $45/yr. A caveat is in order: The expansiveness and indeed the layout of the interior space invites scope creep in mission purpose, resulting in a bigger bill when you finally arrive at the register! Cheers, Mark F.
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June 2023 by Venkatesan T.
Sam's Club in Denton is a top-notch shopping destination! The staff is friendly, the store is clean and well-organized, and the product selection is impressive. The quality of the fresh produce and competitive prices exceeded my expectations. Membership perks and efficient checkout made the experience even better. Highly recommend this exceptional shopping spot!
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June 2023 by Monica H.
I really like this Denton location. This was my first time at this location and I was impressed at how clean and organized the store was. The fruit and veggies were well priced and fresh. The strawberries in my packages were HUGE, so I really felt like I got the bang for my buck. Definitely a great value. The checkout line was super long. So I opted to use the Scan & Go feature. I only had a few items, so it worked out perfectly for me. Recommended!
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March 2023 by M. F.
they don't answer the phone EVER. so unprofessional and unorganized. I called over 10 times in the span of 2 days and i got NO ANSWER.
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February 2023 by My E.
WATER IN THE GAS!!! I get premium gas here. Every time I get premium, and every time there is enough water in the gas to make my car chug immediately after fill up. It is obviously deliberately added. I use the same gas in my mower and had to get a repair due to water in the gas. Next issue is whenever I shop at Sam's they are generally out of whatever I wanted. Why bother even shopping there!?! Next issue is they want me to renew my membership, but now they want me to pay an extra $45 for my wife? LOL. I won't even be renewing my own membership. Next issue, they start plugging me for membership renewal 4 months before it is due. How pathetic is that!?! Worst of all, now they are playing a Nigerian scam on members by trying to sucker you into auto paying your membership with phishing emails claiming that there is a problem with your payment method for auto pay. I NEVER SET UP AUTO PAY!!! FK this company! They have really stooped low. BY BY SAMS! I have had enough. I can get most things cheaper at local stores so FK off!
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December 2022 by Kira G.
Came here to get groceries for my parents. Had a wonderful conversation with front line member Jennifer who was recommending me some wonderful products. That was until "supervisor" JAMES came over and interrupted the conversation and approached me about a previous yelp review. Specifically saying my review was "mean"? I used to work at sams but now am only a customer. He showed lack of professionalism and it was hard for me to hear Jennifer's great recommendations with him constantly chiming in. This lack of self awareness and professionalism throughout the staff is one of the few reasons this is not a good business. How about if you don't agree with a review you fix your own behavior instead of bombarding a conversation. I would fire him immediately due to the rude, disruptive behavior. I as well as my family has been customers of sams for over 20 years spending 500-1000 monthly and this employee honestly makes me want to never come back. Read the room and know where you are needed.
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September 2022 by Chris R.
Wow. Slow customer service. Membership line too :45m to get through because the only had one cashier and no help. Hopefully the managers pay closer attention to the lines here...but there was no help in sight for this poor cashier.
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August 2022 by M. L.
SOLELY BASED ON BAKERY EXPERIENCE - Got a double decker cookie cake for a loved ones birthday. The cookie was om but not as good as a simple McDonald's or other fast food joint cookie. A little on the dry side. The chocolate chips were overly sweet and underlying chocolatey. But the frosting was bad - sicky sweet and there was an almost invisible layer of frosting between the 2 layers. As a double doozie cookie cake we expected there to be a tangible layer or filling of frosting. But it was hard to tell there was anything there. Disappointing, I hope they adjust their ratios and cookie recipe in the future!
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August 2022 by Sean T.
Service is lacking, full of unhelpful staff. Pick up order was ready 3 hours after scheduled time for 10 items. And it took 30 minutes to come out after I checked in! Absolutely horrible!!! Costco here I come.
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December 2021 by Jimmy B.
I'd recommend going anywhere else. The staff here has no motivation. Ice cream melted while in line when the store was relatively emptying. Outside of apocalyptic needs, I will not be shopping here again
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September 2021 by Val J.
terrible "customer service". never worked so hard to try to spend money in a business. I had a promo for membership and a $45 gift card. it was expired by 3 days (in font so small you had to have a magnifying glass to read) Kimberly in customer service said to go online and there was an online promo for membership/$45 gift card, but it was nowhere to be found. Customer service manager Nga jumped in the middle of a conversation with attitude. No store manager available (Leandra acting mgr said she was 'the best there was' working - and I was told I'd have to come back another day. Adios. i'll go to Costco. Sam's you do realize the $45 is being immediately spent IN YOUR STORE right!?
