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March 2024 by Chris B.
only because I can't give a 0. services offered are not available. staff seem to hate their jobs. caller is a complete bitch and hung up because she was too incompetent to understand her own conversation. ordered basic grooming for my dog. because staff can't or doesn't want to handle dogs in kennels they said I need express. I ordered as it was avail online. caller called a few days prior to say I couldn't have express. fine I still have an appointment. she couldn't understand what the conversation was just kept saying I couldn't do express. FINE I don't need express but I still have an appointment. she hung up on me.
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February 2024 by L T.
Meagan groomed my Dog today she did a wonderful job. I will definitely be going to back to see her.
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February 2024 by nelda harrell
Went to the pet smart on loop 288 in Denton Tx I took my pet in to get nails cut they couldn’t get to him right then so I left I call back about hour they said come on in when I got there they couldn’t get to to day they are very rude people working there
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January 2024 by S
Alex the trainer was AMAZING! Our puppy learned so much! Would definitely recommend training classes with her!
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January 2024 by Melinda Foster
My cat I got from them 17 years ago takes a special diet. They carry it but treat it like its controlled substance. I have now gone 3 days trying to get that food. Poor servace and ne I am neglected by them.
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October 2023 by Pikachu Pikachu
Bonnie in the grooming did such a wonderful job trimming my baby's nails. My pup gas terrible anxiety and Bonnie took time to calm her down. They also let you stay close to help tall to your baby. Highly recommend.Highly recommend.
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September 2023 by michelle brown
Bonnie in the grooming did such a wonderful job trimming my baby's nails. My pup gas terrible anxiety and Bonnie took time to calm her down. They also let you stay close to help tall to your baby. Highly recommend.Highly recommend.
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September 2023 by Katie Rishel
Good selection, but get rid of the creepy Blue Buffalo guy. I just want to buy cat food, not be interrogated about my cats and their food interests. He doesn't take a hint that I don't want to chat, and I'm too non-confrontational to tell him to F off and let me shop in peace. I'll just buy my snake food and leave.
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September 2023 by Callie
Everyone I spoke to was very nice and helpful. I wish I caught their names but unfortunately I didn't. I bought fish and they all seemed to be kept in better conditions than petco. I was able to find everything I needed easily and it didn't cost as much as I was expecting either which was cool. Petco carries a larger selection of fish equipment from what I've seen but I'd recommend this location still.
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September 2023 by Yesika L Gaspar
This is the second time I take my puppy for a grooming the first time was good this time we were told that he needs a full hair cut and I understand so we did it hopefully his hair will be better soon but we pay for the deluxe package which I think it was to much since my puppy did not smell good after the shower other than his bandana that’s all he got. No fresh smelling. And got charge extra for expending extra time with him but he was done in an hour.
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September 2023 by Kristina Grueser
My complaint is not with the Petsmart Groomers, but with Petsmart's poor customer service policies. My dogs were happy soft and looked absolutely lovely when I picked them up after service due to the level of care taken by the Groomers. However, Petsmart has somewhat recently changed their basic package. You will now pay far more than other locations for far less service. They have intentionally changed their basic package shampoo to an unscented shampoo that has your dog returning to you literally smelling of wet dog and taken away any spritz of pet cologne as an option. If you want a scented dog shampoo they up the price by $20. For shampoo. And if you want deshedding its an additional $42. You can literally buy an entire gallon of deshedding shampoo for that! This greedflation and intentional poor customer service has got to stop. Shop small businesses y'all. We'll be going elsewhere until this is remedied.
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September 2023 by Prince Saud
The manager at Denton store scared us to cancel our appointment for adoption after we drove 60 milesHorrible. Adoption at Petsmart is through SPCAJuly 18: Issue was resolved. We are happy with our baby
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August 2023 by Vanessa B
Grace (groomer) did a great job on my puppy. Very understanding and patient. Answered every question I asked to ease my anxiousness - after having a bad experience in a previous place.Will definitely come back again.
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August 2023 by Kristee P.
Did not enjoy taking my puppy to Banfield at the Denton location. I will find a nurse/vet that is more personable for the price they charge. Overall poor service and I couldn't wait to get my dog back. I also cancelled my dogs grooming there because of the experience. Will not visit this location again.
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July 2023 by 666 Reviews
The manager at Denton store scared us to cancel our appointment for adoption after we drove 60 milesHorrible. Adoption at Petsmart is through SPCAJuly 18: Issue was resolved. We are happy with our baby
