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February 2024 by Holly W.
Do not go here unless you have 2.5 hours to spare - even if you have an appointment they do not care. My appointment was at 9:30 and they didn't even start until 10:50am. They told me it would be ann hour. All they were doing is replacing 2 tires and fixing the alignment. I just drove home (about 3miles) and my tire light is on again. I would not recommend this place. Go somewhere else. Tommy's High Tech is great
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February 2024 by Mario Garcia
Andi was a terrific help! Will definitely be back! they explained to me very well what my car needed thanks
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February 2024 by Craig Golden
Andi was a terrific help! Will definitely be back!
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February 2024 by Lance Gibson
Needed a new tire and Andi ordered it and got it in within a short time. She was so nice and the price was excellent. Definitely bringing our cars back for new tires when needed.
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February 2024 by Gina Johnson
Quick service and great prices. Very friendly staff and easy online appointments.
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February 2024 by Wendsday Hughes
Fast, friendly, exceptional service done right the first time. I would highly recommend this location and will go there for any future tire needs!
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February 2024 by Starla Huff
Recently had to get new tires and decided to go ahead and get my brake done as well. The gentleman helping me, Ethan I believe, was super helpful and very nice. I feel like I paid an acceptable amount for the work they did. They only had my car for a few hours and I was back on the road! THANK YOU GUYS!!
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February 2024 by Chrystal Stanley
The woman up front, Andi, was great at helping me save money and get my car fixed and running A-1 again. Fast, efficient service. Will definitely be back.
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February 2024 by Ogey W.
Poor quality of work at this location! Did not install all the same size air valve stems missing valve stem caps and did not replace the chrome cover on one of the wheels. left grease hand prints on doors and other body truck parts. It took them (1.5) one and a half hours to R and R four tires. with 2 to 3 people working the job, from the time I gave them the keys to the time I paid and walked out the door. It's not the time that disturbs me it is the quality of the work! If you are going to work slowly at least do a perfect job of removing four tires and replacing them with four brand-new tires. That one tire that has a 3" valve stem. I am sure I could go and complain and they would without a harsh word replace it at no cost. But given I am still cleaning my truck No Thank You I will have someone else do this work "Given my EXP I don't trust them!" ( if you can't run a shop built around NTB - National Tire & Battery all you have is a shop with employees who don't give a second thought to the quality of work they perform. Or in MY case TIRES. The cost was only $119.00 I guess they felt bad about the greasy hand prints left on the door and other parts of the truck they messed up. I will not recommend anyone I chat with to have NTB specifically the Denton TX location service on any of my vehicles. I need a few days to see what else they did not do or damaged. I have a shop I like, But due to my urgent need for these tires to be replaced, I took a shortcut and had NTB Chain do the work ( MY bad) The average cost of R&R tires is $30.00 to $35.00 a tire this is the average cost for any shop to do this work. Observation : Employees are not trained well on machine use or their job responsibilities The Front End Manager many times had to go back into the shop area and help organize and give additional instruction to some of the employees. Front front-end manager did go back into the shop area and peeled off the tire stickers. NOTES: Regarding the Tire machine used to mount and balance tires. It was apparent the person working the tire machine did not know what they were doing. They used a hammer to tighten the wheel nut and after 5 min had to be told by another employee that a spacer was missing for use with my tire rim size.
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January 2024 by Stephanie Jensen
I purchased my tires at NTB over a year ago. Recently I had one tire that kept losing air and the sensor would come on. I took it and they found the tiny nail that was causing the issue. They patched it and I was in and out within an hour. Andi was very helpful and made sure things were good correctly.
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January 2024 by America Perez
Love this place. The front lady who works there is so nice, and she goes above and beyond to help you and she takes the time to explain everything to you. I never have to wait long either.
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January 2024 by Shianna Reynolds
Came in for new tires, Andi was very helpful and informative. I was in and out in now time. Great prices and wonderful customer service. Definitely will go back.
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January 2024 by Raquel Ross
Ms.Andi made my day. Best customer service I've had in a while. Highly recommended....
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January 2024 by John Plunk
Great experience here! Andi assisted me all along the way and let me know everything that was going on throughout the process. I recommend them 100% and will be back if I ever need car help again.
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January 2024 by Astrobatics
Ethan was very helpful with my battery change! Only took about 10 minutes
