Lotus Auto Group, a pre-owned, late model dealer located in Denton, is dedicated to providing customers with a complete automotive experience at competitive prices. The dealership is passionate about quality cars and is committed to sharing that passion with buyers. Customers praise Lotus Auto Group for its excellent service, good cars, and easy purchasing process. The monthly payments are described as "super low," and the staff, particularly Jean Mora, is highly commended for their attentive and helpful customer service. Customers express their satisfaction with the dealership's willingness to address any issues with the vehicles before delivery. The reviews highlight Lotus Auto Group's focus on customer satisfaction, with one customer noting that the collections team was "super understanding and patient" when they needed time to make a payment. The dealership is also praised for working with customers on their down payments and accommodating their specific needs. While the overall experience is positive, there is one mention of an employee, Iris, who is described as needing an "attitude adjustment" and coming across as "rude and nasty." However, this appears to be an isolated incident, and the majority of the reviews emphasize the exceptional customer service provided by the dealership.
Super recommended, the cars are luxurious, super good service, the monthly payments are super low, I recommend that you take care of them. Jean Morán gives you the best attention and you can call him any situation and he will help you with anything.
December 2024
Excellent service, good cars, easy process, if you need a newer car do not hesitate to call LOTUS, I asked them to check and fix some little things on the car before getting it and they worked on it right away! Thank to everyone, specially Jean, awesome costumer service
I highly recommend !!
December 2024
Excellent service, very friendly Jean and José Luis and the entire work team, highly recommended this place 👌
