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November 2023 by Patrick N.
This store is rediculous, don't waste your time. I thought it would be an easy 10am saturday trip to the grocers. The shelf stockers block the aisles and if they are not already blocked and they see you coming they will literally push their pallets and carts in your way to block you. Employees are no better, it is insane. I do not go shopping to be put out and blocked at each turn. Just go somewhere less rude and thank me for the info later.
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October 2023 by Sandy Giley
I’d give a zero if I could. I am a senior and in poor health along with other folks my age,and if we weren’t, your pharmacy wouldn’t be needed.I understand you must be short on help, I understand that the new incredibly ignorant boy (Issac) can never, ever help when I have a question, but the way we were treated today by the pharmacist was “unacceptable” ! I was issued drugs I no longer take AND I was given a new manufacturer for an OPIATE, that I do take. It concerned me because I’m on 17 different medications. If I were to have something that didn’t commingle with my one or more of my current medications, it could be very detrimental to me and my health and/or family.Before I left the grocery store I went back to ask a question. I first spoke with Issac, who of course can’t do or answer any questions whatsoever. He only wants your birthdate and cashier you out and dispense your bag. I explained that I already know I can’t return items, but I have a questions because I’ve been on this medication for 10 years. I had asked about the different packaging, he had to ask the pharmacist on duty, (Kim Nguyen) about it, she came around the corner highly upset and wielded her anger towards ME! THE CUSTOMER. Spewing words at me as if I’m an ignorant field hand; accusing me of trying to return after it’s been dispensed, she was CLEARLY ASSUMING, because that was not the case. I couldn’t get a word in edgewise and after she was finished, she turned on her heels and stormed off back to her medical lair never hearing my question.She, nor anyone in the entire Kroger building actually does NOT know me. I assure you I am not an ignorant or insignificant old person. I do NOT appreciate the Elder Discrimination that I received. I will remove my prescriptions from Kroger Pharmacy, I will no longer shop for groceries there, and I will not purchase gasoline at that location. There is absolutely no excuse for the way I was treated. I wasn’t angry, gruff or demanding. But she sure was!Tim, the pharmacy manager, along with Liz (floater) have always offered great customer service and both were able to assist me with some challenging circumstances.This letter is going to several places. I know I’m only one person, but change has to start somewhere. I advise ANYONE that needs medications NOT go here. This pharmacy is very substandard. You will be older one day too.
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October 2023 by Riana A.
This Kroger has gone downhill. Horrible management, items mislabeled, won't honor prices of mislabeled items. The girl was a complete idiot. Didn't even have the respect to tell us herself she wasn't honoring prices. Won't be back here.
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October 2023 by Sandy G.
I'd give a zero if I could. I am a senior and in poor health along with other folks my age,and if we weren't, your pharmacy wouldn't be needed. I understand you must be short on help, I understand that the new incredibly ignorant boy (Issac) can never, ever help when I have a question, but the way we were treated today by the pharmacist was "unacceptable" ! I was issued drugs I no longer take AND I was given a new manufacturer for an OPIATE, that I do take. It concerned me because I'm on 17 different medications. If I were to have something that didn't commingle with my one or more of my current medications, it could be very detrimental to me and my health and/or family. Before I left the grocery store I went back to ask a question. I first spoke with Issac, who of course can't do or answer any questions whatsoever. He only wants your birthdate and cashier you out and dispense your bag. I explained that I already know I can't return items, but I have a questions because I've been on this medication for 10 years. I had asked about the different packaging, he had to ask the pharmacist on duty, (Kim Nguyen) about it, she came around the corner highly upset and wielded her anger towards ME! THE CUSTOMER. Spewing words at me as if I'm an ignorant field hand; accusing me of trying to return after it's been dispensed, she was CLEARLY ASSUMING, because that was not the case. I couldn't get a word in edgewise and after she was finished, she turned on her heels and stormed off back to her medical lair never hearing my question. She, nor anyone in the entire Kroger building actually does NOT know me. I assure you I am not an ignorant or insignificant old person. I do NOT appreciate the Elder Discrimination that I received. I will remove my prescriptions from Kroger Pharmacy, I will no longer shop for groceries there, and I will not purchase gasoline at that location. There is absolutely no excuse for the way I was treated. I wasn't angry, gruff or demanding. But she sure was!Tim, the pharmacy manager, along with Liz (floater) have always offered great customer service and both were able to assist me with some challenging circumstances. This letter is going to several places. I know I'm only one person, but change has to start somewhere. I advise ANYONE that needs medications NOT go here. This pharmacy is very substandard. You will be older one day too.
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September 2023 by Joshua Campbell
Can't ever seem to fill a prescription on time. It's always "we need another 30 minutes".
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August 2023 by Tommy Kittrell
I have been using krogers pharmacy for almost 30 years and I have to say they're the best pharmacy of all! I've tried other pharmacy's that were closer to home but they charge nearly triple than krogers or they have weird rules about certain prescriptions against the doctor's orders believing they know more than the doctor's and refusing to fill prescriptions. That's just crazy to me.
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August 2023 by Thuriah K.
I was not there for long but they have a variety groceries and whatnot. The coconut water was like $2 which is so not coolio
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July 2023 by Colton Omdahl
If I could rate this place with less stars I would. Terrible all the way around! The ONLY reason I filled my prescription here was they were the only pharmacy in a hundred miles that had the meds I needed. Although, that didn’t do me much good because they lied about getting my prescription sent from another pharmacy, so I’d have to wait to get my pills. The pills I need are for my UC and I was in a terrible episode and because it wasn’t convenient for them they waited to fill it. I still don’t have my pills. This place needs to be reported!
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June 2023 by Chowder Kingston
Good service. Timely filling of prescription. Friendly people
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May 2023 by Tae Kyung Y.
I stopped by this Kroger while I was in the Denton area and it's a pretty spacious Kroger - I was actually impressed iwth how big this Kroger was. I actually only went in to use the Starbucks and the bathroom here but it was generally a pretty good Kroger.I went early in the morning so there were not a lot of folks in at all, so I was able to take care of my business pretty quickly. I don't really ever have much business in Denton, but when I'm in the area -- I definitely will check this Kroger out in depth!
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April 2023 by Blanca Carreras
Excellent Service. Always.
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March 2023 by Jodi W.
Went in for a few groceries yesterday and left after a harrowing encounter with another customer. The other customer was an older bearded male with an unkempt appearance wearing an untucked yellow flannel button up shirt, blue jeans, dirty white tennis shoes and he had a left leg limp. He began speaking to me in the meat section. He asked about some visible marks on my back left over from a recent medical procedure I had. At first I thought he was being friendly and I reciprocated what I thought was his kindness. But then he became loud, aggressive and hyper sexual towards me. I'll leave the details for those who care. Anyway, disturbed, I started to walk away but he began following me. The farther away I got, the louder and more sexual he was with his speech. Highly flustered, I found the first male employee I could, who turned out to be one of the managers on duty. I told him what was going on and pointed out the man to him. I told him I couldn't get the rest of my groceries bc the man was standing where I needed to be. His response was, "I'll keep an eye on him." I asked, "That's all? This man is harassing me and blocking the area where I need to shop and your going to keep an eye on him?" He said, "Yeah." So I walked away and went to customer service and told two female employees who called for management. Another older guy approached. I told him the same information and he gave me the same response as the first "manager." Sensing this was more about gender and race than it was about safety, I decided to leave the store. I did tell one young man at check out who seemed to take it seriously. But for those "managers" who did not take it seriously, might I refer you to the current $100 million lawsuit Michael Irvin initiated against a DFW hotel. While it is more about defamation and less about the sexual act itself, it seems some people do take sexual harassment claims seriously enough to potentially eliminate a big business. If nothing else, it shows the serious lack of education Kroger puts into their employees as management has zero idea how to handle abuse.
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March 2023 by J B
As many of the comments in this review page say. Do not have your pick up's at this location. They are very un professional and keep you in the wait line way to long for a simple question. I had a displeasure of talking too a very un professional pharmacist just now. And he seemed like he just wanted me to get off the line and stop bothering him.He hung up so fast after my question and did not even ask if I needed anything else? Like what is wrong with these medical people? Are they just in it for the money? Or what? Do they even care about the public relations?
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February 2023 by Garibaldi ..
Done. I am done with this store. Do not shop here and definitely never do pick up. We have had numerous problems with store the last 6months and the management doesn't care a damn bit. Wife placed an online pick up mainly because they had soda on sale for four 12 packs for $15. Being diabetic we get diet or no sugar sodas. So I show up to pick up our order. Girl comes out and says here are the substitutes. Two of the 12 packs were replaced with regular soda. What the actual hell??? Why would think of a person is all diet drinks they would be ok with regular soda? So I tell them can they just grab me two 12 packs of whatever? No. So they take off the two 12 packs and the have the audacity to charge me 8.99 for each of the two 12 packs I kept. My wife calls to speak to a manager who is no help at all. Finally told we can up there and get two 12 pack's tomorrow so we will see. They also said they had no deli meat which is a load of crap. They did they just didn't want to take the time to get it. This has happened the last four times we tried to get deli meat. They also didn't have half of the items we ordered in stock. What is really going on is they are understaffed and do not want to take the time to get items that might take more time like deli items and produce. Every time we order they never have those items in stock. So I will go inside and guess what. In stock. This is BAD service. Also every time we schedule a pick up they push it out 1-3 hours. What's the point? It's our fault for continuing to give them a chance. I will no longer shop here. I said that before but the wife thought the drinks were a good deal and placed an order. Now she is fed up with them too. This store sucks and doesn't care. If you do shop here never do pick up. But I wouldn't give this store any business. And I no longer will. Horrible service and they have no concept of what good customer service means.
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October 2022 by Abra Noel Cruz
I will be switching pharmacies. Every single time I call this pharmacy they let the phone ring and ring. When they do answer it they just say "hold"Then never come back! It will start ringing again after you have been on hold for a couple minutes, then they will pick it up and hang up without saying a word to you.