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March 2024 by robin ramsay
DO NOT USE THE KC APP AT THIS LOCATION!Most restaurants are encouraging orders placed and paid on line. It is convenient for both the customer and staff.I ordered on line through the App. No one was in the drive through line, but when I pulled up, the manager insisted that I come into the "lobby".My order was not correct after I waited in line inside.Staff has been consistently rude or unaffected every time I have been there.
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February 2024 by Lfd Homefurnishings
Best KFC in the dfw area. Always fresh food and the employees are great too.
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February 2024 by Likhitha
Bad customer service, not even answering
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January 2024 by Jim Mays
Food handler training refresher needed.Wear gloves.Don't touch your face multiple times, then inside surfaces of cups and containers. Gross. Ordered on Kiosk after waiting for no one to show at counter. Unsatisfactory service. Chicken is not cooked fully. Unsatisfactory experience. Put a sign up saying use Kiosk, you gave horrible service to 6 people during my meal. Or just close the dining area. Bad job today.
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January 2024 by Vince Cheney
I ordered from here tonight via Grubhub - and it was good! Haven't had KFC in years but this was just like I wanted/remembered it.
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January 2024 by Anne C
Worse food I have ever eaten. Didn’t even taste like the original food . The chicken was so tough I couldn’t chew it. My dog refused to eat it.
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December 2023 by Jon G
The customer service was awful, I waited at the counter for like five minutes no one was in front of me. Decided to use self check out once no one was showing up then I get my lunch and it just looked horrible. There was nothing fresh about this. It said KFC is not what it used to be.
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December 2023 by Ryan Schweitzer
HORRIBLE experience here! I was asking questions about their wraps and what it contains (because it doesn't say that on their advertising board by drive through!) and lady got upset with me then she got confused when I said I wanted just 3 of the wraps in a combo and she said we cant do that only 2. Why cant you just add one more and charge me for a single wrap?! Finally she gets it after clarifying what i meant. I pull up to the window and ask her what cheese is used for macaronni (I HAVE LACTOSE ISSUES) and american cheese high in lactose but cheddar is barely anything so i needed to know if needed to go buy lactose pills before eating. She goes "you need to go back around and talk through speaker about these things" i dont know. She then closes the window and while doing so talks bad about me in Spanish to co workers! (Which i understood) This Spanish lady at the drive through needs to be fired! I drive off due to the line at this point. After getting back to office and unwrapping the wraps I see the chicken is BARELY cooked and the mac tasted disguising! (Also it was american cheese based) luckily i had lactose pills but the chicken got me VERY sick. I will NEVER return to this place and no one should either. What horrible customer service in all aspects from food quality to service!
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November 2023 by A. T.
Now why in the world would you sell something like this? This is awful and if I didn’t live far I would’ve come back for my money!
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October 2023 by Kevin Casey
Drive thru cashier was more worried about their Window time, than providing service to customers. I ordered through Uber Eats, selected pickup. When the order said it was ready. I left to get it. I arrive here, only to be greeted with hostility from the cashiers and workers in the restaurant. The bigger Hispanic lady mouthed several nasty things to me, through the window. I don't speak Spanish, so I'm sure it wasn't pleasant. All because they wanted to falsify their drive thru timer. Ive worked fast food, when I was much younger. I understand meeting quotas. But to force someone to move and blame it on your drive thru timer. Unreal.
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September 2023 by Alberto Flores
Service really fast and the food it's
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September 2023 by Zachary Taylor
I asked if everything was in the bag. They told me yes. I get home and my 8 wings are not in the bag. The store hours also say 11pm on Google and 10:30pm on the door outside which was locked at 10:12pm when I went. Very frustrated and I'm just out money for my wings.
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September 2023 by Nelida Gregorio
I ordered a Famous bowl throughthe drive through and you would imagine that it came with the usual popcorn chicken in it, when I got home and was time to open it I got really disappointed because they threw some chicken that looked like had been chewed on and was probably left over from someone that didn't finish their food. It was really disgusting to look at. I then quickly posted a picture of it. I really hope they're not giving out their meals like that to other people.
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September 2023 by Jestor 1438 (Jestor)
I've been to two different KFC's and they suck... My food is either cold, soggy or missing... I've gone around 11:00 in the morning 5:00 in the afternoon and late 6 at night it doesn't matter when I go the food is always gross I will not be wasting my money at any KFC, I know you guys are worried about your times but you shouldn't rush me in and out just to give me some slap on a plate...
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August 2023 by Tiffany Gomez
I must say this KFC location is fast and efficient. One of the best I've been to here in Denton county. If you're looking for good and fresh food plus quick service this is the place to go.
