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September 2024 by Ronald Smith
Great sales experience. Ronnie was friendly and welcoming and very knowledgeable of vehicles and systems. Very thorough on his delivery and explanation of vehicle features. Your F&I guy was pleasant as well and provided great explanations. Would recommend to family and friends.
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September 2024 by Thomas Smith
Always taking care of by Mr.Able.
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September 2024 by Beatriz Ibarra
THE SELLER KENNETH WOOD WHO CONTACT US TO MAKE THE PURCHASE EVERYTHING WAS VERY FAST MY DAD WAS THE ONE WHO MADE THE PURCHASE I ONLY HELPED HIM TRANSLATE EVEN THOUGH MY DAD SPEAKS ENGLISH HE WANTED EVERYTHING TO BE CLEARER FOR HIM SO THEY WERE VERY KIND.
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September 2024 by Jessie Truitt
Bought my brand new Terrain on August 8th. Bryan Buckhanan was great and had everything ready for me to just sign and get going. I put down $10k of my own money to make sure to get a lower payment. Well on August 28th, my transmission went out.. On a BRAND NEW car. I called them to see what we could do about getting a loaner and getting some help. Bryan told me to call the service department and they’ll help me. My father and I called and they were complete jerks about helping us. The guy on the phone “helping” us just had attitude which did not help with the situation and he was absolutely no help besides making snide remarks. My father asked him to get someone higher on the phone. The service manager got on the phone and he was at least the most helpful by giving us GM’s number. To say this whole situation is frustrating is an understatement. I’m completely and utterly pissed off with not only GM but with the service at James Wood and how unhelpful it has been to help someone who bought a brand car now only has 2,400 miles on from the original 5 and for it to break down 2 and a half weeks later.
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August 2024 by Allison Sartin
Brought in 2017 GMC 1500 Denali with about 54,000 miles on it for mysterious rattle/shake that sounded maybe coming from suspension. Relative had the truck and had replaced front shocks making front of truck lower so I asked for that to be corrected with Original parts. Estimate came back at $5,000 to do that and I specifically asked if they say any other issue with the truck bc I didn’t want to spend $5k on that if any other problem with the truck. I was ASSURED all else was fine so I approved the work. GUESS WHAT - that wasn’t the problem - turns out it was the torque converter which means it needs a NEW TRANSMISSION. Thanks James Wood Service YOU FAILED. Taking the truck to Anything Automotive in Denton for the repair -
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August 2024 by Duncan Engler
Always a good experience.
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August 2024 by Kent Reiter
The whole truck purchase went really smooth. Katie Wilkins was so awesome!
Don in finance was knowledgeable and explained all the paperwork thoroughly.
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August 2024 by Ken Moore
Without a doubt, Gavynn Norris and Doug Spivey in the service department surpass the others I have dealt with at different dealerships. I have been bringing my vehicle to them for years and will continue to do so as long as they are there.
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August 2024 by Cody Schollenbarger
4 hour oil change! I knew it would take a min when I showed up and there were about 10 people in front of me. That’s fine I can understand that, but those 10 people left and about another 10 people after me all came and left. So bad that I’m the only person in the waiting room even after y’all closed for the day. I watched my truck get off the lift and drive around the dealership for almost two hours. When I asked I was told the software is being updated. When I showed up that morning I specifically told the service guy I just want an oil change, I didn’t even want the tires rotated because I was in a time crunch but y’all decided to do that also. Only 5500 on the truck… if it needed a software update that’s fine but that should be relayed to the costumer for me to decide if that’s something I’ll be willing to wait 2 hours for or if I would like to do at a later date.
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August 2024 by Karyn Mac
I will never buy from another dealership again! This dealership is hands down the BEST! Not pushy at all, so patient while shopping around for different vehicles, knowledgeable, kind and just outstanding customer service! Would recommend James Wood and Bryan B. and Don for being so outstanding! Thank you all!
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August 2024 by Mark
Brian was excellent to work with. I really appreciate the time he took to talk to me about what I was looking for and following up when said he would. No surprises at all and am very pleased with the experience.
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August 2024 by Keith Daulton
First time working with James Woods dealership and Gavynn Norris (service consultant). It was a very pleasant experience, painless, and I will continue using them for my service.
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August 2024 by Rosa E. Clary
Great service!!! Jarrett is awesome!!!
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August 2024 by BJ Worley
Always a wonderful experience! It is amazing that the gentleman who sold me my truck spent 30years building them at GM! Don in finance absolutely rocks!
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August 2024 by Jose L Ramos
Ronnie Eison was great. He was easy to talk to and helpful. He made the process of buying our new truck very easy.
