-
June 2024 by Roy Perkins
I have a NetSpend account, I opened an account with First Convenience, for the convenience, of having a local bank. This has not been very helpful. I can't, nor will I complain about the employees, but the customer service calls are the most frustrating
-
March 2024 by Horacio Guerra
They don't respect the deposit express lane. People noticed that to
-
December 2023 by D B
Refused to make change for a 20, because I don't have an account with them. Not convenient at all.
-
October 2023 by Luis Rodriguez
Good friendly service
-
December 2022 by Karla Esquivel
This bank is a scam .Robbed 1k from my account, my account got hacked THROUGH THEM . Denying transactions that were made , couldn’t even lock my account because they were too busy taking my money. Filed a claim and still haven’t heard from them.
-
December 2022 by Jolene D.
We have been with this bank for several years, and they used to have decent, caring people in customer service. Now they're just wooden, spouting out policy at you, and won't lift a finger to help you out. They made sure to debit before deposit to make sure we got a NSF fee, which meant we had trouble paying our rent, over being short a few dollars. When I asked them for mercy, as we are struggling a lot right now, they told me that because it was not a bank error, they "respectfully decline" to waive the fee. I have been with this bank for about 11 years now, but now I am going to "respectfully decline" to remain a customer.
-
November 2022 by Matt D.
Terrible bank, don't ever use, first off I contacted them about allowing me to overdraft while I was overseas with no access to wifi/access to my account, the lady who took my complaint over the phone about this decides to cancel my card without telling me. Few days pass by and Now it's the day before thanksgiving right before I'm bout to travel to my family's to celebrate I find out the card is deactivated, so I call up, I have no card with money in my account and best thing they could do is say sorry you gotta wait till Monday, That's Bull. The first lady I talked to today tried all she was able to do and explained to me that she can't reactivate a card a supervisor could possibly do so. the supervisor didn't seem like she cared or wanted to help at all. Thanks first convenience for ruining holiday plans cause of someone's mess up.
-
October 2022 by Osvaldo Bustamante
There was a man with a necklace around his neck and glasses who gave me very bad service. He was talking to the other employees while he served me.
-
October 2022 by Beatriz Gonzalez
The Colombian woman is horrible, disrespectful, she has a terrible attitude with clients
-
October 2022 by Dale Carpenter
This bank I wouldn't even give one star but then I couldn't post that they are theives that use the people.
-
June 2022 by Angelisa G.
Wish I could give 0 stars. This bank is disgusting. From the people they hire to the scams they pull on loyal customers. Protect your information and your finances and bank anywhere else but with First Convenience Bank.
-
May 2022 by Jane S.
This bank is the worst. I have an account at this bank and another bank. I was trying transfer money from one bank to another so I wrote a check to myself and deposited. I have had an account with them for 15 plus years. They put a hold on the deposit (have never done that before). I called them and told them the check has already cleared my other bank. They told me I had to have my other bank fax a letter on their letterhead confirming it cleared -- even though I had a copy of the cleared check. I am now in the process of moving all of my auto pays and deposits and this bank can kiss my .............
-
April 2022 by Dale Deuce Carpenter
This bank I wouldn't even give one star but then I couldn't post that they are theives that use the people.
-
February 2022 by Ashli Pedro
Worst bank everrrr STEER CLEAR DONT GET ROBBED they charged 2 34 dollar fees because a charge was attempted through my account they declined it and charged me $34 to decline a transaction I didn't even authorize I had no clue why the merchant who was attempting to charge was charging my account I rely on that money in the account to pay for my sons preschool and they left me short and unable to pay for their bogus fees will never be back
-
February 2022 by Syed Zaidi
Did not wanted to help me got in line 4:15 pm trying to open business accounts told be they are closing at 4:30pm today came back tomorrow even there sign says closing at 5pm
