-
October 2024 by Sheila Spears
This place is horrible. I brought my cat in there a few years ago. He was having trouble urinating and was in ALOT of pain and his tummy was so swollen. They wanted $3,500 to help my baby. They told me to apply for care credit. I only qualified for 500.00 so they took the 500 and did the bare minimum and sent us home. My baby passed away about a week later. I would have made payments to save him but they did not care about his life. We spent hours and hours there in a tiny room crying because money was everything to them and life of a 2 year old cat was nothing to them. If you don't have ALOT of money, don't go here. I truly feel they murdered my baby because of money.
There charges are VERY HIGH and they just don't give a crap about your fur baby? these people are the most horrible people I have ever met. I have told my entire family to never go here!
-
October 2024 by Crystal Ramsey
The grace and compassion the crew today showed was immeasurable. Thank you for making the process with our dog so special through a difficult time.
-
October 2024 by KZ Young
our experience at the Denton County Animal ER was excellent. The veterinarian, Dr. Polley and her staff were exceptional. They were kind, considerate, and knowledgeable. They took their time to explain and help our little dog. We have used them in the past and are never regretful. I will always use them in times of emergency.
-
October 2024 by angie wren
efficient, friendly; regular updates re: condition, explanations & education so that we could make the best decision on pet's care.
-
October 2024 by Elizabeth Gonzales
On their card they have it written, "Compassionate Care. Always." and they 100% hold true to that value! My Chihuahua, Radar was in labor and after a couple of hours of trying to push I knew something was wrong. On a Sunday evening I took my sweet, suffering dog to the closest pet ER and they determined that her 3 pups were to big for her to birth and that she needed a C-section that was going to be a minimum of $4000. I didn't qualify for care credit and they basically sent me away with a suffering dog. I sat in their parking lot trying to find any 24 hour vet clinic who would try and work with my financial situation I called about 5 other places and when I called Denton they told me to bring her and that they have more options for payment. As soon as I pulled up Hannah came out to help me in and took her straight to the back. Megan gave me 3 different places to try and qualify for credit and then they ended up being able to help her naturally give birth without surgery. They were the only place that really cared about the well being of my dog and not the money! Now, I know they need to get paid and they should and they WILL but they did what they had to do first! I am so extremely grateful that my dog and her puppies are going home with me and my son at 2am in the morning! Would give them more stars if I could!
-
October 2024 by K T
Edited in 2024 to update: My Clover cat is stronger than ever—over 11 years since Denton County Animal ER saved her life! We’ve been fortunate to have them help all of our animal family members along the way. I always recommend DCAER.
From 2013:
The staff was direct, very kind, and offered several options for treating our Clover cat’s advanced liver failure. The billing department also created a few solutions for our financial concerns about being able to afford the care Clover would require.
Over the course of our cat's hospitalization, the ER took our many calls and encouraged our visiting Clover. When she was well enough to be removed from her IV, the staff brought her into a private room daily so we could spend time with Clover and keep her spirits up.
Last night, we brought Clover home. She is going to survive an illness that everything on the internet suggested would kill her.
I'd like to also add that during the many hours we spent at the ER, I was fortunate to see lots of other instances of kindness and compassion. I met other patients' families who would echo everything I've written here, most certainly.
Thank you. Thank you. THANK YOU.
-
October 2024 by Desmond Moore
It's never a fun trip when you need to go to an animal ER but the staff here is incredible. After a recent loss, they followed up with a card to remember the animal by, it was a very sweet
-
October 2024 by Andara-Shahdae Williams
I rarely take the time to post reviews anymore, but I was so pleased that had to go out of my way to let people know how much I recommend this facility. They have the most compassionate and educated animal care I've experienced in Dallas so far! Their priority was clearly for my dog's wellness and while the price for the exams, scans and treatments came out to be high (but understandable for an ER), they were super patient with my financial situation even when I was feeling bad about it because they know its tough out here! They not only took care of my baby promptly and effectively but they were more than flexible and understanding with their multiple payment options. 20/10 highly recommend! I would give 20 stars if I could.
-
October 2024 by SNAKE PLISSKEN
The staff here is incredible, they do a very hard job and work with people having one of the worst days of their lives. Thank you for helping our sweet cat Peanutbutter aka PB! Y'all are great ❤️
-
September 2024 by Jana Newburn
Dr Polley has the best bedside manner whether your pet has a serious injury or just an injury that can't wait. She truly cares about the pets and her clients. So grateful to have her and the entire staff available to call on should an emergency happen.
-
September 2024 by Martha Tijerina
Was turned away twice!! Why the hell are you there!!
-
September 2024 by dpigomalley
Very good service. Everyone was very considerate about my pet's comfort and health Very concerned about my pet's wellbeing
-
September 2024 by Joel Blake
Very happy with the service we received. How quickly they triage Daisy upon our arrival.
-
September 2024 by Mary Fair
Great staff. Excellent ER vet doctors. I’m grateful to have this facility near me for emergency pet care. I’ve used them 3 times.
-
September 2024 by Jennifer Tyler
The Staff and Vet were attentive and knowledgeable. Vet came out to talk with us a couple of times and fully explained treatment options. They were kind and caring to my dog.
