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March 2024 by Hannah Reed
Andrew and Caliber Collision were professional and communicated well even through some unforeseen delays in the repairs my car needed.
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March 2024 by Jaime Madison
Took 3 attempts to get my car right. No rental coverage even though it's warranty work. Less then 6 months later paint is peeling. Wouldn't take my car here again. *Update. They are now giving me a rental at their cost. *
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March 2024 by Glenn Headley
Caliber Collision West Denton ( west of Razor Ranch)South west corner of University Rd(380) and I 35Convenient location with friendly professional staff'They do a lot of insurance claim work but will work with youif you have a small job out of your pocket.They just did a little under carriage repair for me and I waspleased they would handle such a small repair.I would go back.Glenn
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February 2024 by Donny Smith
Andrew and Sam were a great help getting my Ram taken care of. I would highly recommend this location.
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February 2024 by Kent J Astle
A big Thank you to Caliber and especially Brain at W. Denton location. Very professional and outstanding with customer service and follow up. I know I will be back. Than You. Kent
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February 2024 by bb wright
awesome work!
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December 2023 by Sean Bryant
Always amazing work & excellent customer service at this shop, will be back if I ever need to be!
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October 2023 by layton fowler
Nelson took great care of me, always informed me of what was going on with my car, got me in and out quick, and the work looks great.
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August 2023 by Terri Estep
Great experience at this Caliber location. I originally had my estimate done at the Keller location and had to switch to Denton due to a temporary relocation. Jay was great to work with, the transfer between locations was seamless. They provided text updates as my car went through the repair process, they completed the work ahead of schedule, and my vehicle looks flawless once again. Should I ever need this type of service again, I will 100% return to this location!
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July 2023 by Allyson Miller
I had the most wonderful experience here. I crashed my car a couple weeks ago, I really messed my car up when i wrecked it and ran it into a tree and some barbed wire. I thought it was a goner, BUT these guys did magic on my precious truck. They made it shine and look brand spankin' new. I've never seen a truck shine as purty as that, I'll tell you that much. I went and checked on my truck Sally and the manager there was so nice and made sure they did her justice. If I ever happen to get in a wreck again, or if I know someone who did, I'll be sure to tell them all about my experience here at this caliber. They truly take pride in all thier work. Thank you caliber for taking care of my Sally.
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July 2023 by Sherri Williams
Andrew and Jade provided excellent Customer Service. Communication was great and my vehicle was repaired in a timely manner!
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July 2023 by Scherrie B.
Hello Neighbors, We're knew to Krum and the Denton area. I would like to share my recent experience at Caliber Collision's Denton, TX location (3851 I-35 Frontage Rd) regarding hail damage repair on my vehicle. I'm sharing this information because reviews are everything when making decisions as to who we will do business with and who we should stay far away from. A representative named Nelson provided an estimate for over $11,000, which I found too expensive. Despite multiple calls to pick up my vehicle, Tanya told me to wait for Nelson's return to sign the paperwork.When I finally picked up my vehicle, I noticed it struggling to switch gears on the highway, and the check engine light came on. I took it to Toyota Dealership, who informed me that the transmission had failed. Upon contacting Caliber Collision, a manager named Cody was dismissive, and Tom Burch had to intervene. I was forced to pay over $2,800 for transmission repair instead of the $6,000 Toyota had quoted.Months later, I visited Toyota for a routine oil change and tire rotation, and they discovered that the hood trim had been switched out and was not the original part. They documented this in writing and showed me their surveillance footage. I contacted Tom Burch, who provided a gift card to replace the hood trim. He assured me there were no other issues with my vehicle besides the transmission they had damaged. Caliber Collision had no business altering my transmission nor stealing and switching out my parts. I am disappointed and feel that my trust has been abused. The employees treated me poorly, damaged my vehicle, and switched out parts fraudulently. I sent a certified letter to CEO/President David Simmons requesting reimbursement for the transmission repair cost but received no response. I urge consumers and insurance providers to be cautious when considering Caliber Collision's services. When I dropped it off, my vehicle was in perfect condition and was damaged while in their care. The stalling, deceptive practices, unprofessionalism, lying, not being present when I picked up my vehicle, and leaving their iPhone charger inside are unacceptable. I hope that other victims will come forward and share their experiences.HOLDING COMPANIES ACCOUNTABLE.
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June 2023 by andrew cioffi
Great people, they gave us multiple updates on our vehicle . 10/10 I would recommend
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May 2023 by kathy colson
Painting and dent repair was spot on. Andrew was very informing on what was going on. It was a excellent experience. Thank you.Service: Painting
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May 2023 by Nick Tindle
My once broken car has been made new again. Andrew is amazing. It looks and runs as if I drove it off the lot yesterday!
