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February 2024 by Jada Bell
I had the best, quickest, & easiest experience getting my rental thanks to Robert!! He really made my morning. The customer service was outstanding. He answered all my questions when I called and was extra polite and helpful. He even called me back to let me know what vehicles they currently had and that I could get my rental early. I’m very appreciative of him. Go see Robert!!!
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February 2024 by Scott
Do not go here. These people are pathetic, dishonest, fraudulent people. 3 weeks after mistakenly renting a car from these people, I see a charge for $600 for a windshield crack I didn't cause and they refused to refund my money. Do not sign whatever paper they give you. Additionally, the crack is still on the car's windshield and was never fixed.
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January 2024 by Dorys M
Great experience! I made a prepaid reservation hours before picking up the car. When I went to pick it up, I got a free upgrade. The car had a low pressure tire and needed vacuuming. I only told Dee, the counter person, about the low pressure tire, but he checked all the tires and vacuumed the car, even though he was the only one on site at the time and there were other customers. The only thing that I had trouble with was that the tire kept having issues. Luckily I had an air pump with me. I had no issues returning the car in a different location and I reported the bad tire so others don't need to deal with it. So far I didn't get charged anything extra. I avoided all the toll roads and filled the car closer to the destination just in case. Will continue renting from Budget.
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January 2024 by The Life of DeAndre
Great service. Peter was very communicative throughout my car rental experience. Will definitely go back to this office if I ever need a car rental in Dallas!
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January 2024 by Andrew Almond
The staff here is very friendly and service is always prompt! Make sure you rent through the website and not a 3rd party like Priceline!
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November 2023 by Indira Deuja
Worst car rental experience ever. We went to pick up the reserved vehicle but the guy working there said we would have to drive to DFW airport to pick it up. We went to DFW airport but then the lady there said they can’t do exchange and had to call customer support multiple times to make the transfer with additional charge. Zero stars and horrible customer service for both Budget and Avis.
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October 2023 by Porsha Burns
Robert was a breath of fresh air! His customer service and quick responsiveness was exactly what we needed when arrived to the store. He and his store manager were very friendly and helpful. We will continue to rent here as long as Robert’s smiling face is there to greet us.
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October 2023 by Ceedra Holt
Hands down I give this place 5 stars, I made a car rental reservation online, once I got there I was welcomed in by a guy named Robert. I was in & out in 10mins. Robert was very kind & professional he even upgraded my vehicle since the one I reserved wasn't available. I'll definitely be returning for another car rental when needed.
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July 2023 by steve tunnell
I went there to rent a reserved car and the lazy guy working there told my Wife that we are required to wash and vacuum car upon returning. Well we didn’t, and thankfully someone with half a brain was working and said that he was the maintenance guy in charge of washing vehicles trying to get out of working. That little lazy insult is reason for my one star review. Grow up people
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April 2023 by Liz Duarte
Awesome service! Robert and Peter were extremely professional and friendly!!! They went above and beyond to ensure great customer service. Selection of cars were terrific and extremely well maintained. I would highly recommend them and will definitely go back again when in need of a car rental!
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February 2023 by Precious Jones
Horrible I rented a vehicle and was charged an additional fee for 1289.92. I was told they didn’t charge my card an additional fee. I would have to turn the car in at the airport and let the airport location fix the issue. Well I’ve been going back & forth with both locations for over 2 months. Noah NcCarthy who was a manager at the airport lied and gave me the run around now he’s no longer at that branch, he’s now in distribution! So now I’m back a square one. I will get it resolved even if it’s involving legal officials.
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January 2023 by Kim Weaver
Dentin, Tx on University Drive was very unprofessional. Copped an attitude as soon as we walked in the door. Wasn't helpful with the coupon. Said we have to reserve the car rental in order to use the coupon 50% off, said can't use coupon at business, when it states on coupon to present at location of rental purchase.
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July 2022 by Laura Brackney
I would I give zero stars if I could. Owner had little to no knowledge of customer service or the company's policies. Owner was also very rude and continued to interrupt my husband while he was asking questions. Do not recommend.
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July 2022 by Lesley Love
First time renting here great customer service the process was great ⭐️⭐️⭐️⭐️⭐️
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May 2022 by Xpress Mobile Car Care
Liers how in the heck are you going to tell me you have no full sized vehicle available and I'm sitting on your lot looking at them? ?♂️And NO they was not all reserved according to the reservation customer service.