Bill Utter Ford Parts receives positive reviews for its service and parts departments. The service advisors are noted for exceptional and transparent customer service, providing clear timelines and information, which leads to a seamless process. Technicians complete repairs quickly and return vehicles clean. The parts department receives praise for fantastic service, great prices, and friendly staff. While the service department has historically been slow for oil changes, recent visits show significant improvement with much quicker service times. In cases where service did not meet expectations, discussions with management have led to agreeable solutions. The business is also recognized for a comfortable, no-pressure sales process.
