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October 2023 by Whitley S.
DO NOT ‼ DO NOT use carstar for your auto body needs . To start off with they don't check to see what all needs to be done to your vehicle only the obvious seen . I had 3 x reworks on my vehicle. The accident happened in July it is now October that my vehicle got fixed , Instead of them letting you know what's going on YOU will have to call them & if ur car needs more time (which it will they will make sure to have a one day job take 3days ) YOU will have to make the call to ur insurance or rental company because apparently it's not their jobs . Oh also if u drop off your rental vehicle at the shop for them to return they will keep it for a week & not let the rental company know to pick up which will cause charges on ur account. The receptionist has a bad attitude & very careless . I will NEVER use this body shop again . Oh & u will have to call the insurance company over & over to see if carstar sent in the information needed to be sent & they will have to keep calling the car star body shop to do it & they won't so you will have to call over & over again .
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October 2023 by Bob K.
Cross-posted on Google Reviews too. I've had two of my cars painted by Carstars. They are GREAT!September 2023 (2nd review)Carstars does it again! Special thanks to Matt and TJ (I learned the name of the painter) for repairing and repainting my new-to--me BMW 330i ZHP just right! Not two days after I bought this beauty from a friend, some low-life POS here in Denton keyed it. But since I needed a front bumper repaint and a dent fix on another door, it just got done all at the same time.Just like my front end repaint of my 1998 4Runner (below), Mat was willing to work with me on lowering my out of pocket cost as much as possible by allowing me to remove body parts to allow me to save on labor and reinstallation costs that the shop would charge. This actually allowed me to remove the black door and front bumper protection parts (black strips) and recondition them with a graphene-type black coating. Just like last time, Mats and crew did a solid job. I opted not to blend the rear passenger door panel to save a grand or so and they still did an excellent paint match! The key scratches along the passenger door are all gone as is the dent that the previous owner's wife put in it. Also, I had Mats and team paint the front bumper as it was faded pretty bad, and lastly there were a bunch of white door dings caused again by the PO's wife. Oh, the shop also does mechanic work. They fixed the rear passenger door's window regulator and now the window works as it should.The car looks AMAZING. She'll be a garage queen for sure for now and I have a bunch of little things I need to do to get it perfect. But again, the paint job is fantastic, the service was great, and the communications by all parties kept me informed and happy.Thanks again for the second time in a year, Carstars!****** PREVIOUS REVIEW ****I had a great experience w/ the team at Denton Carstar and special thanks to Mats, who clearly understood that I was wanting to save as much money as possible but still want a quality paint job at the end. My beloved 1998 4Runner (owned since 2000) spent most of its life in CA and has been one of the best vehicles I've owned and has taken me to far off places but has reliably performed on the day-to-day stuff that life threw at me. Needless to say though at 275K miles, I didn't want to break the bank getting it painted. I called about 7 different places and 5 of them never returned calls so I went to Carstars because it was close to my work place. Mats understood that I am a car guy and take pride in this vehicle. He allowed me to remove some exterior parts that I knew how to do to save on money, and I really appreciated that. From there, he and the crew there turned my vehicle over to me in about 8-9 days. The paint looks great! Oh, the prior paint job from an autobody place in CA had delaminated at the 10 year mark as they said it would, so this was a repaint. Anyways back to the paint job, I don't see a single flaw and I hope it lasts as long as they say it will. So far so good, no complaints. Highly recommend that you talk with Mats!I've attached a bunch of before and after shots though the after shots do not have the fender flares and the antenna back on as I'm waiting for parts.
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September 2023 by Pamela Kihnley
I picked up my car yesterday and it looks fabulous after suffering bumper damage due to a rear-end accident. Their workmanship and customer service was wonderful. Their partnership with the rental car company made pick up and drop off of rental car seamless. Highly recommend.Service: Body & Trim
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September 2023 by Nancy DiMarco
Carstar is my go- to for any autobody work. They do consistently exceptional work, provide detailed explanation of their process, and the results speak for themselves! Kudos!Service: Painting
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September 2023 by Daniel Patman
A great team to work with. They ordered the needed parts and only had me bring the vehicle in when the parts were on hand. They gave me updates on the vehicle's repair status and did excellent and timely repair work. They were even nice enough to laugh at my joke (which is one I'm sure they hear frequently) when I told them they were great and I hoped I would never see them again. :)
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September 2023 by Alea McFarren
My car got messed up by a towing company, and they took care of all the damage in less than a week. The staff was super friendly and helpful when I called with questions or for updates. If I ever need body work again I'll definitely be going back!
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August 2023 by Rick Galbreath
Got an estimate from Steve who was friendly and professional We set a date for the repair. I took it in thinking it would be 3 or 4 days. They called me day 1.6 and said it was done. I arrive to look at my fully renewed vehicle. They do good work Checkout was a breeze. Highly recommend these nice folks.Services: Painting
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August 2023 by Allison Lagera
While in Texas recently I was unfortunately in a car accident. Not to worry because luckily CarStar Denton came highly recommended by neighbors. Rightfully so because they were amazing. They took care of my car beautifully and restored it to its original condition which was like new to start. My car drives and looks beautiful! Thank you so much CarStar Denton for keeping me posted the whole time, being so kind and getting my car back to me not only in great running condition but looking great too. For any of your car service needs I highly recommend!
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August 2023 by Alexxa B.
they work magic! i came in out of nowhere with no notice and they were able to take me in and order my parts the same day, Parts got there really quick within 4 days but i went right before a weekend which on the week would be faster. After dropping my car it only took a couple days to get fixed. I was in a time bomb to get that fixed and had limited time and they made it work and did everything within a week and a half without counting the fact i took it right before the weekend. Car was left amazing looks brand new and they always responded the phone. I have a mercedes and i had 5 dealerships turn me down before them because of the car that it is and how complicated fixing anything from that type of car can be, and they did it, and looks better than ever. Don't have a new picture of the car fixed but looks like i just bought all brand new again. The price wasn't even close to what they would have charged me at the Mercedes dealership.
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July 2023 by Kay B.
Very nice to work with, they completed the work in the timeline provided and did a great job.
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July 2023 by Michael Windham
I took my 2015, SUV to this place for a cash agreed repair. It was NOT done in the 7 guaranteed days as they said, because they broke a completely separate $335 plastic part in the headliner and then tried to charge me for it at pickup for their mistake. There was grease and dirt all over the headliner and a small cut in the vinyl center arm rest. I paid them the original price and they refused to credit their $335 mistake and left it in the receipt they gave me showing I still owe a balance. The original manager I spoke with was extremely rude, (unknown name) on all occasions. I went back today to try and get my 0-balance receipt (since I had paid the agreed upon charge in full) and to discuss the grease, dirt, and damage they caused. He continued to be rude and referred me to another manager TJ, who stated that he was the owner/manager. He was equally as rude and had no idea of what customer service was or, in my opinion, how to run a business, if indeed he was the owner. I hope to prevent anyone else from making the mistake I did in doing business with this company. I would not want this to happen to a friend or family member or anyone else, so please be cautious when doing business with this subpar company.Michael
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July 2023 by Gwyn Bass
I brought my car in after minor damage from a hit-and-run. The first step was getting an estimate and everything was explained to me in great detail. The staff is very knowledgable and thorough and very courteous. When I brought it in for repairs again was explained the entire process. It is also very convenient that they are partnered with Enterprise and getting the rental car was a pleasant experience as well. I was very pleased with the turn around time and the work that was done.Services: Painting
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July 2023 by David Riewe
They did an awesome Job with my 2020 Honda CRV. My vehicle was drive able so they did a thorough estimate, ordered the parts, and when they came in called me. I dropped my car of around 2pm on a Monday and had it back on Wed.Services: Painting
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June 2023 by Karen Black
Matt & Viviana were both very helpful in getting my vehicle serviced. I received updates when requested. Matt was attentive to checking on what repairs were needed.My vehicle was completely finished in a week. It looked amazing. Thanks CarstarServices: Painting
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June 2023 by Bree
If you can avoid this place do it. I had gotten into an accident and was told they were going to be replacing the parts covering the underneath of my car. After saying it would take awhile, they called me within a couple of days, I took my roommate with me and she drove my car home since I had a rental upon getting home I looked at my car and noticed they did not replace the underneath of my car, and they had bent my rocker even more, as well as did not assemble a piece correctly. So I had to take it back, after having to literally Google the parts and speak to the manager, they told me it was done. I looked at my car and let them know there was still pieces missing that were supposed to be replace. It took 3 times in total before I was able to get it back with no issues. If you do not know anything about cars do not go, as they can pretend they fixed something and did not. It was such a hassle to deal with them.