Advance Auto Parts has received mixed reviews highlighting both positive and challenging experiences. Many customers appreciate the helpfulness of the staff, particularly in situations where they went out of their way to assist. For instance, one customer was thankful for a late-night battery installation by a staff member who did an amazing job. Another customer, despite leaving without the needed part, recognized the staff's effort and attention in trying to assist them. However, there were also instances where customers felt that staff members lacked knowledge about specific parts, leading to some frustration. Overall, Advance Auto Parts is recognized for its dedication to customer service, with staff members willing to guide customers, even if that means directing them to other resources when necessary.
