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March 2024 by Ghost Blaster
Have showed up 3 times to go in the lobby. Today I showed up at 3:50 and the lobby was closed. So I pulled to the drive through and was told the lobby has been closed all day. When I asked if I could do my business through the drive through I was told I couldn’t because it was now after 4pm. IT WAS 4:02pm!!This bank doesn’t understand that customers and customer service is literally what keeps it going. I wish it was Landmark again. Simmons has some serious catch up to do. If it weren’t for the app I would go else where.
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February 2024 by Anthony Owens
If I could give the a zero I would I go out to the bank to deposit a check in my business account and I request the bank l ance I'm told they need my driver's license to request balance. That makes no sense why would some random person deposit a check in a account and request balance and that's what I told the person wanting on me .how are you treated like a thief to deposit money and request a balance from a bank you pay to handle your money terrible bank do not bank with them run as fast as you can from them.i stopped taking checks in my business because of the hard time I'm given and they is much more I'm not telling about don't have the time and space.how do you treat some I ne like they are a criminal or doing something wrong to deposit a check in they commercial account
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September 2023 by Jorge Hernandez
Excellent service
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July 2023 by Lauren Bogan
Asked someone in the drive-through to take out cash from my savings account. It was taken from my checking..such an inconvenience when you cannot receive what is asked for.
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July 2023 by Bob Hobson
Worst bank I have ever dealt with. They do whatever they can to keep you from accessing your money...
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June 2023 by Shaun
Customer service is a joke. Avoid this branch if you can.
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March 2023 by Beverly Splawn
This time it was great but it varies from day to day
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June 2022 by Alan Souther
I had been a customer of the Simmons banks for several years. I banked with the Pottsboro bank before it closed. I have attempted to use the ATM in Denison several times since they transferred me there. It has been out of order or out of money four of the five times. Today I tried to deposit a check that was made out to my nephew that he had signed. I was told I needed to bring him up there with me. I will not have any money in their bank by tomorrow!
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March 2022 by Chris Lecuyer
Walked in to open an account. Was told to wait someone would be right with us. 10 minutes, still waiting while a few employees made their coffee, checked their phones, looked at us standing there. Only 1 other customer present & about 8 employees. After a few more minutes we left. Went to another bank that was quite happy to have our business.
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March 2022 by Dustin Carnell
Don't really care for it I have been with them for a couple months and already having alot of problems with this bank
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February 2022 by Victoria Woodard
I am writing this review as I sit at the desk of a Senior Relationship Banker, Nikki Davis at the Denison, TX FM 120 branch. After many incidents of poor customer service since Simmons bought out my beloved Landmark Bank in 2019,, I came in today to close my accounts. I no longer have the desire to tolerate poor customer service. My last day as a customer, is no different …. After having to wait about 15 minutes when Nikki had no one in her office or on the phone, I was finally invited into her office. I told her I needed to close my accounts and she did not even ask why. No attempt to find out why I was dissatisfied as a customer. I’m happy to have new accounts now at a local bank that is a competitor of Simmons. Do not recommend Simmons Bank!
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February 2022 by Jimmie Pelkey
Best bank in Town. Great place to bank and do business with. Great management and people.Love this bank. Jop
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January 2021 by Carol P.
Well, the employees are great, but the powers that be have removed the really good ATM and the only one left is a decrepit old one that is always down. On weekends especially this one needs to work!
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October 2020 by Red Tracy
Got the help I needed
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August 2020 by J Dub
Absolutely horrible...I can't stress enough on how not to bank with them. I am having to ride with my fiance to a different state just to see if those ATM's are working because the ones in northern Texas are not. I have never been a customer but my fiance is and I will never ever switch any of my accounts to this bank. I don't know how long they will stay in business because so many people have left them already and hopefully she will soon
