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July 2024 by Dealer Rockwell
Didn’t have a good experience. They said it would take 1-1.5 hours. Took 3. I had to return to work and couldn’t pick up that day. They left the windows open and it rained over night. Seat and everything wet. That’s not including all the extras they wanted to add. Disappointed.
Update: the group from Toyota reached out to me and made it right. I was very grateful. They made a mistake but more than made up for it. Thank you.
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December 2023 by Johnny Felton
Great service...an good people...
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November 2023 by Destiny I.
I had went in to check out a vehicle and possibly trade in my car. Marcelo took down my husband's and I information and told us he was going to go discuss numbers and assured us our credit wasn't going to get checked. Minutes pass and my husband and I both got notifications that our credit got checked, we got hard inquiries now. Before I left the dealership I spoke to Marcelo about that and he told me he was going to email me the report on when they pulled our credit. The next day Maliki called and asked how my visit went and told him it didn't go well because they had ran my credit after we were told it wasn't going to be pulled. Maliki told me he was going to get that sent over to us but it hasn't. It's been almost 3 days and I haven't received an email from them about pulling my credit without my consent. Decided to call them on the 3rd day and spoke to a receptionist and was told she was going to tell Marcelo to email us the report, 3 hours later nothing. Called back after waiting 3 hours and spoke to another receptionist regarding the issue, she said the sales manager is going to call me back. Currently waiting for the call... Super Unprofessional to pull a consumers credit without their approval.UPDATE: I called back after waiting almost 3 hrs for a call back and spoke to Maliki, he told me I will be getting the form on Monday the latest. He told me he was the one that ran mine and my husbands credit so he can get numbers after we had already discussed we weren't going to go forward and they were going to get my keys back to me from the vehicle we were going to trade in.
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September 2023 by Cynthia H.
The dealership treats the customer great when buying a vehicle. BUT the tremendous weakness of this place is the service department as seen with all the other reviews on Yelp, etc. A vehicle's maintenance and repair is an integral part after purchasing a vehicle but this place is beyond subpar; bordering on unfathomable. The offered shuttle service should not take 24 minutes in DEL RIO TX. Also, making the customer wait so the shuttle driver can leave the premises to order, pick up chick-fil-a, and deliver it knowing a customer requested and is waiting for shuttle service is incomprehensible, unacceptable and a poor reflection; on not only on the GM, service supervisor, but also the owners, the Khoury group. For the shuttle guy to show up with Chick-Fil-A bags & drink on the front passenger's seat is a complete lack of regard for the waiting, paying customer and my or any other customer's time. Furthermore, the guy had the audacity to tell me to wait for 2+ more minutes so he could drive to the service area and hand deliver the food. He got upset when I replied no, I've waited long enough. I was done with the subpar service that I asked for my truck but the service adviser claimed they were working on it so she offered to take the food to the team. Common sense dictates the employee should've dropped me off en route to chick-fil-a since my home is 2.3 miles from the dealership & chick-fil-a is 1.1 miles away from the dealership & only 1.4 miles from my home. Then, the guy angrily refused to give me his name when I asked during transport and asked why I was asking. I flat out told him I was going to complain to the manager. Upon picking up my truck and asking to speak to the manager, the general manager informed me the employee had already talked him about the incident but the employee fictitiously added I cursed and slammed the vehicle door. The employee bold faced lied about cursing & slamming the door! The guy was covering his arse. The guy bold faced lied. But what the GM failed to grasp or was covering for the guy is that I don't have a job to lose with the Toyota dealership, but that guy does and it is to his benefit to lie. All the while the service "supervisor" was mad dogging me with a plackard in his mouth. NOT ONLY DID I HAVE AN AUDIENCE OF THE GM, SERVICE SUPERVISOR WHEN I CONVEYED MY COMPLAINT, BUT THE GUY JOHN, 2 SERVICE ADVISERS WERE ALL PRESENT AND LISTENING. Why would I curse during the brief phone call conversation with the pest control receptionist letting her know I was running 10 minutes late to be at my home. Most importantly, I did not curse or slam the door. Luckily, both my ring cameras captured the video & audio of me exiting the vehicle. The GM clearly took the employee's side by telling me there are 2 versions to the story; his and mine. And called that guy out and told him he lied because he did! The GM also stated no one has complained about John. Well I was complaining & just because no one has complained about him doesn't mean he hasn't disregarded other customers. Some customers don't even bother complaining because of that exact approach the GM & "supervisor" exhibited. The GM incorrectly chalked it up to miscommunication; but in reality, it's below subpar customer service ALL THE WAY AROUND; except for the professional service adviser. The shuttle guy was at work getting paid to perform his duties: I was not, I was paying for a service. How the Khoury group, GM, & service "supervisor" place picking up orders chick-fil-A above a paying customer floors me. The guy was literally sitting at the 2nd out of 3 sections of shared "spaces" next to the service advisor listening to every word I said even when I asked for a shuttle because I was the ONLY customer there. The service adviser also called the guy who happened to disappear without letting anyone know he was leaving the premises knowing there was a customer waiting for a shuttle, and she also called him on his mob
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September 2023 by Jorge Cardenas
The car service scheduled for 6 months or 10,000 km, I took it to the agency in Del Río Texas. Excellent treatment, bilingual, all facilities very clean. Recommended
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August 2023 by Sarah D.
I normally don't give reviews but honestly I am proud to say they helped me get into a new which I have never had just used cars and they helped get me into something that was convenient for me and my budget they worked well and hard to find me a car I want and need. Thank you for all your help highly recommend them especially the manager Ross for your kindness and helpfulness
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July 2023 by Jan M.
My husband arrived in Del Rio from out of state in his older Toyota pick-up truck, he noticed some brake issues during his trip and wanted to take his truck in for service just in case.We took the truck in on a Saturday morning, explaining the situation and that we were fine if the truck wasn't ready for a few days.The problems with my husband's truck were discussed along with the work that would be needed to take care of them and the cost for the work was not an issue with us, we just wanted the work done.Phone calls to the service desk went fine the first few times but then turned into the usual game of no returned calls, calls answered by someone with no clue to the situation or put on hold for long periods. Showing up at the dealership in person seemed to catch people off guard, and the answers to our questions were always met with other customers' issues. A few days turned into weeks, all the while I'm still making contact every other day over the phone or going to the dealership in person.My husband had to leave Del Rio without his truck because there seemed to be no end in sight. A phone call from the service desk comes in saying the truck is ready with a lower price for the work because the mechanic didn't fix everything as originally planned. We insisted to have everything done that we had agreed to when we first took the truck in, that would take almost another two weeks.Yes, my husband's truck was older, and had rust issues that made the work difficult that's why we took the truck to the 'experts'.We got the truck back finally; we weren't happy or satisfied with the service and discussing this wouldn't have made any difference to anyone, our experience waiting for the truck proved that.Service in other departments might be less of a headache but the Service Department should be just as good or better than the sales. If possible, take your vehicle to another dealership, especially if you're in need of more than an oil change or scheduled maintenance.* To date we haven't received any follow up call, or request to take a survey from Toyota of Del Rio about our experience, which speaks volumes to their less than stellar service.
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May 2023 by Michael L.
Don't go to this dealership for service. All they want to do is make you purchase more and pay for additional unneeded service. Went for a wheel alignment and the said the could not do it until I purchased new tires but the wear is fine on the tires. They said I needed to flush coolant but I went for an alignment. Coolant was flushed according to owners manual. They also said I need new breaks but the wear is ok I need new breaks to stop the squeaks. Bottom line I asked to do the alignment only and the said they can't do it without me getting new tires. I asked to do it knowing that this may be a waste of money because I may have to get it realigned after new tires but I wanted to proceed. Instead I wasted money on nothing but for them to tell me I needed an alignment and more service. I already know I need an alignment. Very poor service. Don't ever take your car there.
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March 2022 by David H.
Great customer service. The sales staff is attentive to customer wants and needs and tried to put me in the vehicle I wanted. Professional, friendly and a great dealership.
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February 2022 by David Garcia Moreno
Good service
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January 2022 by Jjyoung K.
I had a great experience buying a new car. Jose Rodriguez is a great salesman to work with. Jose went above and beyond. I will definitely refer family or friends. I live pretty far away, but Jose did a good job making purchasing process easy. Even after I purchased the car, Jose made sure I received the mat I ordered and a license plate. I always had this idea that car dealership don't care about their customers once customers purchased the car. Jose made sure everything was well even after few months later. I think that he would still take care of his customers years after the purchase.
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July 2021 by John Moreno
Great customer service, friendly staff and fast vehicle maintenance service!
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July 2021 by Mike Young
Very nice store. Great people willing to help.
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June 2021 by Michaellee Mallare
Great service! I love what you do for me… Toyota!
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June 2021 by June-Marie F.
Everything is hunky dory when your signing the paperwork on your new vehicle. After you leave the lot, they could care less about your business! Never have I dealt with such unprofessional service. There is NO service. Receptionist is nice. Any other services are non existent! What a shame. If I was the general manager, I'd be embarrassed. There's more to a dealership than selling a vehicle!
